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Great - LDPluvsamustang
I always have a great experience. There fast on a oil change. And nice people to deal with. Clean bathrooms that i really appreciate. Plus they have popcorn. Ford is the only cars and trucks we own
Poor Customer Service - Ryanp
Attempted to schedule a factory recall correction for the adaptive cruise control system. Set the appointment several days in advance and clarified the need for a rental car (this recall is a day long fix according to the dealer) and was told to be there at 7:30AM. Arrived at 7:15 am and was told there was no paper work for the rental car and was asked to wait. Unfortunately, I had a dentist appointment at 8:00AM, so I left at 7:52AM to get to dentist across town. Arrived back at the dealership at approximately 10:30AM and asked them if they could still get it in and fixed that day. Was told that it probably would not be fixed that day, but I could leave my truck with them. Warranty department was not very friendly and not too eager to work with me.
I have since contacted another dealership that is eager to reprogram the system as required by the recall. They state that it is a 7/10 hour service according to ford, but suggest me assuming 1.5 hours to be safe. This is a big discrepancy between the two dealers. I will schedule this work to be performed with the other dealer, since they seem to know more about the recall and are eager to help.
Cook County Ford Inc
Murray Ford SuperStore
Used Car Manager
Santa Fe Ford
New Car Sales Manager