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Will never do business with them. Grant was not helpful... - NCS
Will never do business with them. Grant was not helpful in any of the many calls, made us feel like we were a bother in interrupting him. No call backs, no follow up no cares. I understand that busy is busy but where is the customer service. Saturday I told him forget it I will shop elsewhere. AND I DID! Now my wife and I are happy owners of a NEW 2021 115. Diamond Suzuki is NOT Diamond Customer Service and I do NOT recommend!
After this visit I would rate very high the sales person... - aturisch
After this visit I would rate very high the sales person I dealt with (Mukesh Bharadwaj) . He was very nice, funny, and, what's more important, went out of his way to please the customer. Any dealership to have him is lucky. Unfortunately, not this dealership. After spending a few hours reviewing the car, we've been transferred to a "sales officer" to finalize the deal. He informed us that, in fact, there's a $500 fee that applies to us, which was not mentioned to us before. When we tried to reason and, maybe, come up with some solution, he called in the gentleman by the name of Jim Bryan or Bryans, who told us to complete the deal now or get out of the office and into the lobby. We weren't ready to finalize the deal, so we did that. After we've tried to approach a sales manager (Tim), mr. Bryan showed up again, saying "Don't answer them! We don't want their business!", and to us "Leave, now!". What can one say after that?Never would visit that dealership again, they try to hit you with hidden charges at the end of the process.