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Last Friday I had an exceptional experience at O'Steen... - apatel
Last Friday I had an exceptional experience at O'Steen Volvo. I drove my 2018 XC60 down from Charlotte that I was trading in for another vehicle on their lot. The deal was all handled via email/phone with Kevin Evans the Gen. Sales Manager. Kevin was a pleasure to work with the entire time, very responsive and always 100% transparent. Upon arriving I was greeted by Kevin, Phil Calascione, and Carlos Manuel, after a six hour drive from Charlotte we felt like celebrities with all the "Can we get you anything..." After a quick run through on the SUV we were purchasing I took it for a test drive. Upon return, the detail team gave it one more touch up while we were working out the paperwork. Carlos took the lead from here and was so great to work with. He was very professional, personable, and really on top of everything. Our final interaction was with Buddy from NY! This has got to be one of the coolest Finance Managers ever, If I had the time I probably could have listened to his stories for hours.
Overall a real A++ Experience trading and buying from these guys. Sometimes when you're not taken care of at your home dealership it's worth the trip to another state. Thank You O'Steen Volvo of Jacksonville!