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Terrible service. Got the car a 8 months ago. Discovered... - gviallaneix
Terrible service. Got the car a 8 months ago. Discovered a bad AC leak internally. The problem was very obvious and not difficult to fix. It should have taken 48 hours to fix. Instead, they took 1 whole week to fix it, barely kept me informed, did not apologize for letting me without a car for 1 week, did not try to provide a solution for my transportation needs, when I when to pick it up, they could bot find my file for 10 mn, kept sending me from Service department to front desk back and forth, nobody seemed to care, when they finally found the file, the service department did not tell me what was wrong with the car, why it took so long, she just lazily pointed a finder to where the car was in the parking lot, without walking me to it. Worse of all, when I told her to come with me to the car to explain some of the features that I did not understand, she said that she could not come right now, because she had to take care first of some paperwork for some other customers. The whole attitude was insulting. I have owned Nissans, Cadillac, Ford, Infinity, and other cars in the past decades and I cannot remember such a poor level of service. I am appalled!