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I attemptd to get my 2006 Acura TL fixed because the... - howedoug
I attemptd to get my 2006 Acura TL fixed because the navigation system failed to update the time to DST. I went to the manual and found a way to do it manually but that didn't work so I called for an appointment to have the service department do it (or, preferrably, fix it to do it automatically). I was told to bring it in and no appt. was necessary since it is a simple procedure. I made the hour long trip to the dealership only to find that "they could no longer fix a problem with a 15 year old car". I was shocked and dismayed that a company with such a great reputation would not support the very car that they build right to last a long time.
I'm hoping that someone in the dealership will see this and tell me that was a mistake. If so, I am Doug Howe and can be reached at (386) 423-7496. Thank you.
The Acura department. One or the Finance manager will... - Javier
The Acura department. One or the Finance manager will give you the go around and its unfriendly; zero customer service and lie to you. The other employees that works in there go to him with your inquiry and he tell them to tell you he its off to come back next day ; the first time you don't know its him the one you need for to take care of your inquiry. Next day you go back and thats when you know he was not off the first day because you saw him. For nothing still because he again will send another employee to tell you any other go around story. All this with him been around 65 feet away from you inside an small all glass wall office. Stay away from this dealer.