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Bad customer service - vinny
Bought a nice 2019 XT5 first of all the salesman was unprofessional from threw the whole sale
never explained how to do nothing with the vehicle . Told me go home press on star it
talked to me in Spanish I don't understand Spanish. I called him never fixed the problem .
I had free subscription to cirrus radio asked him to help never did. I fixed both problems myself.
Then I seen some roaches in the car. So I called general manager he said he would like to speak with me personally . After the e-mail back and forth with GM the salesman called me made an appointment to come in try to get rid of bugs . GM never called me . Took the vehicle in a few days later seen more bugs e-mailed both the GM and the salesman never got return e-mail from both of them .
I had to call corporate .
I reached out to the General Manager Robert Moore as he... - catoya.williams
I reached out to the General Manager Robert Moore as he suggested via his response to the review below. My two main concerns that impacted my decision to purchase a car from Massey Cadillac were not addressed and resolved on a level you'd expect from a General Sales Manager. Those two main concerns were 1. What was the reason(s) the car had not sold yet?? And 2. What was the unexplained noise when starting the car. Upon my arrival at the dealship I asked Robert "why the car had not been sold?" With a clearly prerehersed reply he suggested that failed financing was the reason.
The recently reduced pice of the car caught my attention, because it was now within my budget. When I started the car to test drive it again, it still had that same unexplained and uneasy noise that I questioned on the first visit. I decided to take the 2012 Acura MDX to the Acura dealership to get the pre purchase inspection. The report uncovered the outdated and expired timing belt, that were required to be changed at 100,000 miles had "Never" been changed, and the car is now at 140,000 miles. Also a few major oil seal leaks both totaling nearly $4,500 in major maintenance needed in order to operate the vehicle. You cannot go to a dealership to purchase a "PERFECT" " USED" car, I know, but $4,500 in major maintenance is not expected either.
I suggested that either 1/2 of the $4,500 in repairs be deducted from the cost of
of the car or they have the on-site mechanic do the repairs and I pay the offer price. But he was unwilling to do anything! The entire matter was disregarded.The dealership advertised that the car had gone through their multipoint inspection and to now uncover the clear and obvious needs of this car is total DECEPTION. His nonchalant response further showed that he was clearly aware of the major maintenance issues before I obtained the inspection report. This is why the car had not sold!
In response to Robert's most recent Google review: the only thing he got right was the time lapse from my first visit until now was 3 weeks and not 2! Which is even more unsettling as to why the vehicle that they guaranteed me would be sold in a few days was still there "unsold?" As far as reducing the price for me! The car was reduced online because it had not sold! He offered me the same $500 off that the initial salesman did the only difference was that the price was now within my budget. So I was going to buy the car until I was reminded by that disturbing sound when starting the engine. So I took the car to the ACURA DEALERSHIP of course because is is an Acura MDX car. He allowed me go and spend extra money to get the inspection, all while knowing what would be reviled. I understand that dealers do this everyday, but advertising that the car had passed Massey's inspection is DECEPTIVE!