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FOLLOWING A SECOND AUTO PURCHASE, UPDATED REVIEW FROM... - rjordan11
FOLLOWING A SECOND AUTO PURCHASE, UPDATED REVIEW FROM PRIOR 5-STAR:
Extremely disappointing and aggravating post-purchase experience of a 2021 Kia Sportage, and I've tried repeatedly to resolve the situation with City Kia (including with its General Manager Raul) and with Kia Finance and Kia Consumer Affairs/Assistance. All have failed (despite the assurances of people in Kia Finance that Kia Consumer Affairs could fix it).
In a nutshell, I was misled/given bad information by Josh and Eric that ultimately negated the entire premise of me trading in the 2020 Optima. I based my buying decision and budgeting on information they gave me; but that information ended up being incorrect. I should be thrilled to be driving a brand new automobile (as I was in the aforementioned Optima purchase and experience); but this latest experience has left an extremely bitter taste regarding City Kia and the Kia brand as a whole.
I've resisted posting this negative review in hopes the situation could finally be resolved to make things "whole;" but the latest straw was being put on hold for at least 10 minutes when I called the dealership to get contact information regarding a lawsuit I intend to file (on top of Raul ignoring my follow up email, and apparently disregarding my complaints as relayed to him on my behalf by Kia Consumer Affairs). You'd think that would get their attention; instead, I hung up because I was tired of waiting. So they can expect a lawsuit to proceed regarding their misrepresentation, complete unwillingness to work with me to find a reasonable resolution; and, upon reviewing documentation in preparation for the lawsuit, I also discovered that it appears the sales contract didn't count my down payment in the financing terms. Ugh!
Really, just a ridiculous and unfortunate situation following what had been great prior dealings.
INITIAL 5-STAR REVIEW FROM EARLY 2020:
I traded in a 2013 Optima, upgrading to a 2020 model. Dylan nor anyone at the dealership was annoyingly high pressure; rather, he and the team were patient and respectful as I researched and made a decision. In fact, he identified various Kia discounts and helped me secure a better interest rate. All in all, a pleasurable and knowledgeable buying experience, and even a nice "thank you" gift of coffee mugs and other items at the end!
Worst used car buying experience I’ve ever had. Bought a... - Mike Logan
Worst used car buying experience I’ve ever had. Bought a used 2018 Jeep Compass just to have the check engine light come on two days later. The sales guy (Marc Bouchard) would not return any of my seven calls about the problem so after going to the lot they scheduled an appointment for service the next day. After 3 1/2 hours of waiting I was told they didn’t know what they were doing since it’s a Jeep. After leaving their shop I had the abs, parking brake, and traction control error codes show up on the screen. I purchased an extended bumper to bumper warranty but no one at this dealership could give me any information on the warranty companies name, an account number or amount of any deductibles. I was told I could take it to any ASE certified mechanic but after taking it to the dodge dealership I was told I had to take it to greenway dodge since they are a sister company of greenway Kia. And that they should be able to pull up the warranty info. So now after four attempts to get this xxx into a shop to get the multiple issues taken care of I’m still waiting for someone to give me information as to the problems the car has and some warranty information. Because as of right now I DO NOT TRUST any company that carries the greenway name. Poor customer service, No return phone calls, techs do not know how to diagnose common problems, ride salesman that talked about other customers low credit scores but she had nice breasts, but he couldn’t understand why she was coming to them for a car with that low of a credit score when she worked for a buy here pay here place. Totally unprofessional. He should have stayed in Daytona where he said he used to work. I will never recommend or buy from Greenway Kia or any other greenway affiliate. I just hate that I have to leave one star because they deserve a much lower rating than one star.
My goodness...you would think they should get called out... - jk9077667
My goodness...you would think they should get called out for what they are obviously doing wrong. They charge you an almost $1000 loyalty fee for the first time you shop there, and $500 more dollars if you don't finance the car. They also made me co-buyer when I was supposed to be the main buyer, did not put my name on the registration, and as of a month after purchase, still have not sent my information to the state of Florida to get me a tag - meaning I have to go back to get another temp tag. Awful, and I have been advising people not to go there.