FOLLOWING A SECOND AUTO PURCHASE, UPDATED REVIEW FROM... - rjordan11
FOLLOWING A SECOND AUTO PURCHASE, UPDATED REVIEW FROM PRIOR 5-STAR:
Extremely disappointing and aggravating post-purchase experience of a 2021 Kia Sportage, and I've tried repeatedly to resolve the situation with City Kia (including with its General Manager Raul) and with Kia Finance and Kia Consumer Affairs/Assistance. All have failed (despite the assurances of people in Kia Finance that Kia Consumer Affairs could fix it).
In a nutshell, I was misled/given bad information by Josh and Eric that ultimately negated the entire premise of me trading in the 2020 Optima. I based my buying decision and budgeting on information they gave me; but that information ended up being incorrect. I should be thrilled to be driving a brand new automobile (as I was in the aforementioned Optima purchase and experience); but this latest experience has left an extremely bitter taste regarding City Kia and the Kia brand as a whole.
I've resisted posting this negative review in hopes the situation could finally be resolved to make things "whole;" but the latest straw was being put on hold for at least 10 minutes when I called the dealership to get contact information regarding a lawsuit I intend to file (on top of Raul ignoring my follow up email, and apparently disregarding my complaints as relayed to him on my behalf by Kia Consumer Affairs). You'd think that would get their attention; instead, I hung up because I was tired of waiting. So they can expect a lawsuit to proceed regarding their misrepresentation, complete unwillingness to work with me to find a reasonable resolution; and, upon reviewing documentation in preparation for the lawsuit, I also discovered that it appears the sales contract didn't count my down payment in the financing terms. Ugh!
Really, just a ridiculous and unfortunate situation following what had been great prior dealings.
INITIAL 5-STAR REVIEW FROM EARLY 2020:
I traded in a 2013 Optima, upgrading to a 2020 model. Dylan nor anyone at the dealership was annoyingly high pressure; rather, he and the team were patient and respectful as I researched and made a decision. In fact, he identified various Kia discounts and helped me secure a better interest rate. All in all, a pleasurable and knowledgeable buying experience, and even a nice "thank you" gift of coffee mugs and other items at the end!
Read More