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The service department was great. Dealing with Tony was... - Victor Vargas
The service department was great. Dealing with Tony was awesome. The only complaint is the professionalism of the people at the intake desk. I didn’t catch his name, but it was a younger Black male. I was sent a message my vehicle was done. When I arrived at the dealership, I was not familiar with the pickup procedures. I asked the young man where are the cars usually picked up and he looked at me as if he was annoyed that I asked him a question. Then he answered me call your advisor that’s why you were assigned one. I know Mercedes can’t be responsible for the ignorance of an employee, but this employee needs training on customer service if he is going to represent such a prestigious brand. Once I got in touch with Tony, Tony ordered my car to be brought to the front. I waited for about 20 minutes, then my car was finally brought to my location. My receipt itemized the work that was done, including a car was. I looked at my vehicle and it appeared it was driven through a sand pit. The vehicle also had oil and fingers prints along the roof where the work was done. I asked this young Black male why was my car so dirty if the receipt states it was washed, he just shrugged his shoulders and stated it is what it is.
My sales person Jordan, lied about the appearance... - Kingnmic
My sales person Jordan, lied about the appearance protection warranty in order to get a sale. He said work was done on my car's paint to seal it but it hasn't. He lied about coverage and I will get to the bottom of this incident. However, the service department did an excellent job for my first service.
The biggest insult(or lie) was given to me at MB of Orl. - Ralph 23
Today I received a call from this dealer stating that before they could repair my car I had to get new brakes( drums, etc.), new tires( balancing,etc.) because the technician needed to road test the vehicle for 200 miles and he needed safety.Last time my car was repaired there I drove it home and four days later it broke again and I parked in my garage for almost a year and didn’t drive it ever since.No mention of new brakes or tires was made the last time they repaired it, maybe the brakes and tires were worn inside my garage!I will spend the rest of my days telling everyone about this horrible experience and the New Jersey headquarters will be informed also.