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I could not have been treated better by Julio. I went to... - Dahicks
I could not have been treated better by Julio. I went to 7 dealers and he was the only salesman who was honest and didn’t lie to me. He gave me the best price I had received on the car I was looking for and gave me no pressure to do anything I didn’t want to do. When I buy my next car I will go to metro first first.
Palmetto Ford in the person of Cristian Rodriguez did an... - apa
Palmetto Ford in the person of Cristian Rodriguez did an excellent job!
Cristian answered all my questions and looked for what I needed. He quoted it and gave me an honest, clear, and direct offer. Frankly, I was amazed.
We bought an F-250 on October 15, 2020, the truck was... - Paularoofing1
We bought an F-250 on October 15, 2020, the truck was taking in water. We took it back to the dealer and our sale guy Christian C. took it upon himself to make sure the truck was put in service ASAP. Mike from service contacted me and kept me informed of the whole process while the truck was there. Great Service, very attentive, willing to work with the customer. Overall Great dealer with great people working there! I recommend Midway Ford!
Poor dealer inventory control - Machine guy
Found a used vehicle on Carfax.com at this dealership, 2018 Ford F150
Emailed and texted of the availability of the vehicle and confirmed by internet salesman .
Made sure of inventory because I was driving 73 miles to the dealership one way.
Responded with the time in which we arrived at only to find out that the vehicle was sold the day before
Salesman claimed to have another vehicle exactly like it.
He brought out a 2015 F150 that was traded in the day before- the trade in paperwork was still on the dash.
Salesman had another 2018 that was also listed, not a color I cared for, but the vehicle wasn’t even cleaned for sale.
That was 3 hours I will never get back!!!
The salesman did try, he was put in the situation. But a bad experience altogether.
To whom this may concern, my name is Orlando Gonzalez see... - orlando.gonzalez
To whom this may concern, my name is Orlando Gonzalez see old invoice of 943202. I have been trying to get a measly refund of $240 for a service that you already had charged me for and paid since November 2020. I cannot believe that a company of your statue would take this long to reimburse a client for a measly $240 back to their credit card. Your service advisor Orlando Martinez has been great in working with me, but unsuccessfully been able to have your management return my funds back, or so he said. If your management team can reach me for an explanation it would be nice. I am a loyal FORD customer that has purchased several FORDs in my life time, but this is small credit issue is ridiculous.
TERRIBLE! On 2/13/21 I began going truck shopping. I was... - IVAN_0829
TERRIBLE! On 2/13/21 I began going truck shopping. I was in the market for a 2021 F250 6.7 Lariat. However the exact truck I wanted was not available in the entire state of Florida with the color and additional options I wanted. If was going to spend over 70k on a truck then I wanted it to be exact to my specs. So I decided it would be easier for me to have a truck custom ordered. I was in contact prior with Ford Marketing and I had a complete build list with the total MSRP of the truck as well as I knew what was the invoice price of my build. Needless to say I was more prepared than the staff. When I pulled into park at Gus Machado there were about 5 salesmen and woman sitting on the corner of the building playing loud music and eating pastries. I figured that they were not ready to do business so I grabbed my paperwork and began walking toward the entrance to try to speak with someone professional. As I'm walking I can hear one of the saleswomen yelling at me over the music if I needed help. I proceed to ignore her as she was very annoying. She continues until I make it to the door. She sprints over to me and ask if I need help for a 5th time. I tell her no thanks that I'm going inside to speak to someone to order a truck. She asks what truck i want and I tell her a F250 Lariat. So her response was to tell me she has 2 on the lot to chose from to which I say I'm here to order a custom truck and I have a build list ready to go. I would like to speak to someone to negotiate a price as well as any fees that they may try to sneak in. As I am explaining myself to her another salesman walks over to me and cuts me off to tell me that I would be paying full MSRP shown on my build list and whatever dealer fee is posted no matter what dealership I went to. To which I laughed and called him a liar. I guess he took me as a young kid (25 years old) and thought he could screw me over. But I had already visited 6 dealers prior and had 4 offers in writing with all the fees. After I laughed in his face I told him to continue eating his pastries that he was a waste of my time and I walked back to my car. I didn't get any names and the website does not show their staff but if the dealership wants to verify this encounter check your cameras February 13 2021 around 1 pm. I get out of a silver sedan and you can see our encounter at the front door. I was ready to make a deal with cash on hand if it wasn't for your terrible salesman. What a joke. Stay away from this dealership!!
Unfortunately, I received very poor customer service at... - Valeria
Unfortunately, I received very poor customer service at Pines Ford. My car is still having Power/Train problems after I waited 4 weeks for them to attend me (1 week for and appointment) (3 weeks and a day for it to be serviced). I’ve called several times to ask for additional help but I just get the run around. When I went to pick up my car the front Cashiers at in Service, were very unpleasant.
And lastly they returned my car dirty and full of bird poop. That was not the way I turned in my car to them.
I had to take my car to Ford in Pompano, for them to inform me that there was no information on my car being serviced at Pines Ford. I was never checked in and no record of a diagnostic.
They’ve done the bare minimum to help.
Very Unpleased with the customer service