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Can’t beat great great customer service you get at Vera... - MARC35
Can’t beat great great customer service you get at Vera Cadillac. And with the amount of vehicles we purchased you need a good service department
Top Reviewed Specialists At This Dealership
Great experience Thanks Rene and your Cadillac... - LEON11
Thanks Rene and your Cadillac team!
Friendly, well informed
Good explanation for ever feature.
I suggest this survey don’t require a minimum of words on the comments section
General Sales Manager
Diana Mergarejo and Grisy Salazar took great care of me,... - JAMUNDARAIN
Diana Mergarejo and Grisy Salazar took great care of me, they answered all my questions and make me feel like home. Joshua Gonzalez make sure everything was clear and detailed. All of them super friendly and welcoming. The process was fast, easy and successful. Will definitely recommend.
Great dealership. Very nice and clean. Very helpful... - ccj1924
Great dealership. Very nice and clean. Very helpful salesman. For best service ask for Willy. He will show you around looking for the best price that fits your need. And from the finance department Gambino Ramos is a great helper
Everything went fine I leased two cars with Antonio,... - valdes539
Everything went fine
I leased two cars with Antonio, very professional and took only a short period of time to make the transactions, I was very happy.
Just leased my fourth vehicle from Lehman,my sales Wayne... - Pipppes
Just leased my fourth vehicle from Lehman,my sales Wayne Blount was outstanding and thoughfol,he explained every detail about the vehicle,so far 3 vehicle he has leased with his help
Automotive: Service Manager/Service Director
I highly regret purchasing my car from this dealership.... - angel99mm
I highly regret purchasing my car from this dealership. The vehicle I wanted was limited and hard to come by. I wish I had bought a car from out of state and had it shipped to me instead. If I had done more research ahead of time, I would have seen this dealership has an "F" rating with the Better Business Bureau. The following is a very broad overview of my experience.
I purchased my vehicle (a 2009 Pontiac Solstice Coupe GXP) at the end of September 2009. During the course of several visits, we had a lot of conversations about the vehicle and features. I was advised by one of my 2 salesmen that the vehicles price was starting at $10,000 over MSRP because it had an upgraded package that included a paint protectant. He described it as an upgraded clear coat/top coat that would help the paint life. He told me all 3 of the Solstice Coupes they had on the lot had the upgrade, and gave me the impression it was already ON the car.
During the course of negotiations, the price was worked down to only a couple thousand over MSRP. At no time during the conversation was I advised any features were being removed from the car/package.
Several months later I became unhappy with the way the paint was holding up. I contacted the dealership to find out what company did the paint protectant so that I could see if it had a warranty. After several phone calls I received the information that I had factory paint--there was no paint protectant. At that point the salesman and one of the sales managers were telling me there was never any mention of a paint protectant to their knowledge. After several visits and many long, heated discussions, they looked at my car and said it was normal wear and tear so could not be warrantied by Pontiac, either.
I filed a complaint with GM directly. The dealership's story then changed. Now they are saying I would have received a paint protectant if I had paid $10,000 over MSRP, but since I only paid a few thousand over, they had to "remove" features during negotiation. This is different than their first story and this was never discussed during any of my visits prior to purchasing.
Overall, I am very dissatisfied with the way I was treated. When I have been able to speak with someone at the dealership, they are unable to give me any straight answers and usually have to put me on hold for awhile or call me back with their response. I feel their customer service level is way below satisfactory. I am not happy with the end result, I would not recommend this dealership, and I have filed a complaint with the Better Business Bureau.
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