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Luis was great! Very helpful and knowledgeable. Kind... - Stephanie
Luis was great! Very helpful and knowledgeable. Kind people are the front desk. Service team was quick and didn’t overcharge. Will definitely come back!
Top Reviewed Specialists At This Dealership
i have bought three vehicles from Hollywood Kia and... - Peters305
i have bought three vehicles from Hollywood Kia and Carlton is a very great salesman. When I was shopping for a 2021 Telluride Nightfall, Carlton looked out for me and I purchase this vehicle because of his great customer service and professionalism. If you are in the market for a Kia, please seek out Carlton.
Sales and lease Consultant
Service was good and what was expected. My service... - scottmoore08
Service was good and what was expected. My service advisor was pleasant and gave me updates throughout the process. He offered a ride to where I wanted to go, even while the regular shuttle driver was out.
The service took a little longer than expected but I was surprised by a courtesy car wash! It was a nice touch after having a bad experience elsewhere the last time I had service.
This is my second post so I’ll reiterate that I bought a... - Donna.Musumeci
This is my second post so I’ll reiterate that I bought a new car from Chevy in 2018 and I sold it in December 2020. I’ve asked for months now for my unused gap insurance and dealt with several people they sent me the documentations that I had to sign and I did and still have not received my refund check. The funny thing is I also bought a brand new Chrysler Jeep on the Chrysler side the same month in 2018 which I also treated in in December 2020 and I received my check for my gap refund right away after about five weeks their customer service is great however Chevy it’s horrible they’re downright thieves so I’ve decided to take a different route I’ve been in contact with the Better Business Bureau which do you have to do in order to get off there but. This is also unfortunate because my son is also getting ready to buy two vehicles and he loves Chevy But he will not be buying them from Miami Lakes auto mall
My car under warranty had ac problems.I was suspicious it... - FASV
My car under warranty had ac problems.I was suspicious it had a freon leak. they "tested" the system and found no leaks and refill it with freon. A few months later had same problem . They refill the system again.Now my car is out of warranty
and another shop told me the evaporator is being leaking freon for a while.Also previously had alternator problems. My car had to be towed twice to the shop and only the alternator was replaced the second time. My original battery had to be replaced and I was given another after paying a pro-rating fee. The second battery lasted less than a year. I am sure I was given a used one. The shop staff is more concentrated in listening to the radio and horseplaying on the job than doing their work.One of the shop employees said to me they don't have all the necessary tools to do the job the right way.I had my timing belt replaced at another KIA dealer for $ 399.00. They wanted $ 599.00 !!. I believe Maybe Kia has the policy of avoiding repairs or the dealer is very unproffesional.Don't recommend this place to anyone. I believe Kia make good vehicles; but this place sucks !!!
Just want the sale. - Shunt629
Have been doing business with this dealership for over 6 years now and never had a complaint until this last year. Traded in two cars and was told I wouldn't have to make any payments or pay any fees after trading in and leaving with two new cars, BOTH WITH HIGHER MONTHLY PAYMENTS. And two months later got hit with notices about "late payments" on the car I traded in, and "damage fees" on the second car I traded, which had no apparent damage when I traded it. It has been over 6months now and I am still dealing with both of these cars and stuck having to pay "late payment fees" AFTER I NO LINGER OWNED IT, Because they didn't pay the auto loan company the full payoff. After my new contract is up, I will be taking my money elsewhere.
Excellent service - Yadelys
The service was excellent! Freddy Espinoza was very helpful. He is friendly and knowledgeable about the car. I definitely will recommend to my friends to buy the car from Esserman Kia.
I'm very happy with this dealer
South Dade Kia
Master Technician- Foreman
General Sales Manager
Senior Certified Product Specialist