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For a high end car they have low end service. The service... - Fitbodybyd
For a high end car they have low end service. The service department is the worst, trying to schedule not only for oil change, but my car that is barely a year old is leaking coolant and I got transferred all over the world and back.
Could not get anyone on the phone to schedule ended up scheduling online, they only had an appointment 18days out.
There was not an option to request a loaner and now that I called about my appointment they claim to get a loaner I would have to re-schedule for a month out. Told her online it does not let you request one, her answer was that I should not have scheduled online that I should have spoke to a person!!! Told her I tried for 2 days and just kept getting VM and no one calling me back!!! She transferred me to my service advisor and ofcource i got a voicemail. I called back and asked for service manager got transferred back and forth 4 TIMES and and ofcource ended up at a voice mail yet again.
I will NEVER buy a car from this dealership again!!!
Then on their website they responded to my complaint with the main number where no one answers and no extension or person whom to ask for! That is even worse customer service and shows how little you care about customers by giving a vague answer with really no real assistance . If I could give this dealership a negative star I would. Once they make the sale they don’t care and your car is your problem not theirs even with recalls and serious problems a new car should not have.
Sales guys try to do their best until by a technical... - carlos
Sales guys try to do their best until by a technical problem of a brand new car with only 4 days of use, one tow truck and 4 times claiming a technical issue, you will have to deal with someone who calls himself Ryan the Sales Manager.
This guy Ryan not only threatened me with sending the car to a pond but calling the police to report as stolen the piece of crap loan car they gave my wife. He didn’t care the car had a fault or that is was me who was calling to find a solution to ha a reliable car.
By all means, please stay away fro this dealer.
Do not buy a vehicle from this dealership. We purchased a... - maminkoff
Do not buy a vehicle from this dealership. We purchased a 2018 Range Rover sport sigh unseen. Trusted the sales rep and he told us there was absolutely no dents, dings, scratches, etc on this car. Our transporter went to pick it up, we are friends with him and he called and said this car is no good. There’s plastic hanging off of it, huge paint chips, CURB RASH ON EVERY SINGLE RIM....the worst I’ve seen. A scratch about 7 inches long across the top of it that Stevie Wonder could see. He told us he didn’t notice that and then backtracked when we said we’re not buying this crap car. He said there’s normal wear and it’s a 2018 and should be expected. “IN HIS OPINION, ITS NOT THAT BAD.” HES not buying the car, we are. We get to decide what is bad and what isn’t. What we will accept and what we won’t. They kept calling to say they will fix everything that’s wrong with it for for free. I cannot believe this car is even certified. They were going to load it with the transporter and have it travel 16 hours to us in Va and then try snd say that the damage was done on the transport, and they have no liability. Little did they know, we are very close to the transporter and he has been in the car business for 21 years. TERRIBLE THING TO DO TO A BUYER.