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Theressa Perrier was the most efficient, reliable and... - MICH2JO
Theressa Perrier was the most efficient, reliable and professional salesperson. She was very patient and understanding. Great customer service skills. She even checked with me after the purchase was done.
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Sales & Leasing Consultant
Sales and Leasing Consultant
Ruben was the best. This is the second car he has helped... - erick2011
Ruben was the best. This is the second car he has helped me get into. Great customer service. They threw in free window tints too.
Had an excellent new car buying experience with salesman... - Paul J.
Had an excellent new car buying experience with salesman Bill Mitchell and sales manager Jeff Abramowitz. They were both very patient, attentive and courteous. Clearly they were making every effort to make it right and they did. They got my new car from another dealer in a few hours. As a salesman, Bill Mitchell is very pleasant and easy work with.
Nice dealership. Sales and finance guy were very nice.... - Bretta
Nice dealership. Sales and finance guy were very nice. Prices arent what they seem though. I’m paying 22k for a car that was listed at 14k. They also handed me the keys to the vehicle I had just put down 4k on with an absolutely empty gas tank. I had to ask for gas. I do love the vehicle. But had I known better I would have went to the Nissan dealership.
If I could give them 0 stars I would. I Called Monday... - FSUINDIAN
If I could give them 0 stars I would. I Called Monday March 29th, spoke to Peter Willis and asked for a quote. I gave him the stock number of a specific Rdx I was interested in leasing. He got my number and told me he would get back to me. Shortly after, he texted a quote and sent me one by email. I spoke to my wife, Peter and I went back and forth a bit about me turning in my current RDX. We settled on I would keep my old car and turn it in on my own. I asked him again if the same deal he had quoted me by text and email was still available. Peter assured me 3 times in writing that the deal we had negotiated was good. When I received the paperwork, it’s was over 800 more money up front to get to the same payment he quoted me. I questioned him and he said the finance manager had made a mistake. I asked to speak to a finance manager but she wasn’t available. I was told she would call me back. I got a call back about 3 hours later. I spoke to Gina, which told me that the last paperwork they had sent was ALSO a mistake. It’s wasn’t 800 more up front, it was over 1400 more up front. She gave me a story about making a mistake and apologized for not being able to give me the offer they had put in writing 3 times. At this point I am very upset, she kept saying that there couldn’t agree to anything less than 1400 more than the original quoted price. I told her that I understand mistakes are made, but we had our eye really set out on that specific car. I told her I believe they should bear at least some responsibility in making a few mistakes and having reneged on our agreement. I told her I was willing to meet somewhere in the middle. Gina told me that Phil was gone for the day, but she would address this with him in the morning, and would express my frustration i had in this matter. Saturday passed, Sunday passed, it’s now Tuesday. I am still waiting for a phone call. Thank you, Peter, Gina and Phil for the enlightenment. I know now, how bad of an establishment they have there at Phil Smith Acura.
On a side note, Saturday morning I reached out to Acura of Pembroke Pines. Spoke to Dino around 10:30 am. By 1:30 pm I had my brand new 2021 Acura RDX A-spec SH-AWD sitting beautifully in my driveway with all the paperwork done. That is how you do a deal.
This is my 4th Acura, and I have never been treated so badly as I was by Phil Smith Acura.
Acura Of Pembroke Pines
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