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Jason is always very helpful and keeps you well informed... - Teetac
Jason is always very helpful and keeps you well informed on your service details and recommendations for any additional service that may be needed in the future.
Top Reviewed Specialists At This Dealership
I could not have been treated better by Julio. I went to... - Dahicks
I could not have been treated better by Julio. I went to 7 dealers and he was the only salesman who was honest and didn’t lie to me. He gave me the best price I had received on the car I was looking for and gave me no pressure to do anything I didn’t want to do. When I buy my next car I will go to metro first first.
My service advisor Kimberly Lewis is amazing. She cares... - nldrums
My service advisor Kimberly Lewis is amazing. She cares about you and makes sure everything is taken care of. She's the best. She gives you fantastic customer service and provides professional service. Kimberly Lewis is fantastic.
Thank you Kimberly and Grieco Ford. A great addition to your team.
I called plantation Ford to find out about a preowned... - Michaelettus55
I called plantation Ford to find out about a preowned truck your salesman Ron Salerno helped me on the phone I arrived at the dealership the truck was sitting there clean and serviced and it was magnificent the price was great the financing went through very quickly and I was very impressed with the whole organization Ron Salerno exceeded my expectations thank you guys
Loud air noise from front. Took in for roof rack recall... - Unhappy
Loud air noise from front. Took in for roof rack recall and still makes noise at 45 mph. Told they did recall fix and car is 3 years old and out of warranty with no offer of solve problem. Also asked for bottom window seal to be secured as it keeps riding up. Not fixed. Told no charge and the crimped the part that was supposed to hold it down. Told to go buy some adhesive and fix it myself. This new Essential Ford sucks!
This is the best dealership the I been working with to... - jesusysabel
This is the best dealership the I been working with to buy a vehicle from the beginning to to the end very smooth and plain and simple transition the from sales person Hector Isabel in my my opinions is the bests sales person makes the all process so smooth and simple and quick in one hour I was out the dealer with my brand new Ford Explorer and this is my 3er vehicles the I buying from them in my opinions is the best dealer the you can work with. # 1 dealer in south Florida....
I have purchased 2 vehicles through Don. He has always... - Olivia Canto
I have purchased 2 vehicles through Don. He has always been very helpful and full of suggestions and ideas that have been very helpful to me. He's always stayed in contact and has been available every time I have called him with questions even after my purchase.
Palmetto Ford in the person of Cristian Rodriguez did an... - apa
Palmetto Ford in the person of Cristian Rodriguez did an excellent job!
Cristian answered all my questions and looked for what I needed. He quoted it and gave me an honest, clear, and direct offer. Frankly, I was amazed.
Both our sales person Lydia & the finance manager Joe... - Gyrraff
Both our sales person Lydia & the finance manager Joe worked extremely hard to find me the truck I needed at a price that worked for me. Great experience
Unscrupulous - kjabby
Took advantage of us as we were fleeing from Hurricane Irma in 2017. Charged us almost $2000 for service repairs/replacements we didn't need
They show me what I want and clear numbers, I didn't take... - Olivia Canto
They show me what I want and clear numbers, I didn't take that long in the process from the beginning till the delivery of the vehicle
I want to thank Tommy and usif for incredible patience... - jc1224
I want to thank Tommy and usif for incredible patience and courtesy on assisting us for obtaining a vehicle that met our needs and beating other dealer prices and rates. This was a long journey. Thank you gentlemen
worst service, treatment and they give promises and lie.... - debbylevy
worst service, treatment and they give promises and lie. They make you feel you bought a a low cost car. They gouge you for service. They have you come in for service which is suppose to be free and find costly things wrong. They are hard to reach, and rarely does you service representative answer the phone. It was so much better before they were bought out. I will never buy another car from them
This dealership (both locations) has the worse customer... - Jewels
This dealership (both locations) has the worse customer service experience I have ever had in over 40 years of owning cars, so much so that I am going to leave the ford brand
TERRIBLE! On 2/13/21 I began going truck shopping. I was... - IVAN_0829
TERRIBLE! On 2/13/21 I began going truck shopping. I was in the market for a 2021 F250 6.7 Lariat. However the exact truck I wanted was not available in the entire state of Florida with the color and additional options I wanted. If was going to spend over 70k on a truck then I wanted it to be exact to my specs. So I decided it would be easier for me to have a truck custom ordered. I was in contact prior with Ford Marketing and I had a complete build list with the total MSRP of the truck as well as I knew what was the invoice price of my build. Needless to say I was more prepared than the staff. When I pulled into park at Gus Machado there were about 5 salesmen and woman sitting on the corner of the building playing loud music and eating pastries. I figured that they were not ready to do business so I grabbed my paperwork and began walking toward the entrance to try to speak with someone professional. As I'm walking I can hear one of the saleswomen yelling at me over the music if I needed help. I proceed to ignore her as she was very annoying. She continues until I make it to the door. She sprints over to me and ask if I need help for a 5th time. I tell her no thanks that I'm going inside to speak to someone to order a truck. She asks what truck i want and I tell her a F250 Lariat. So her response was to tell me she has 2 on the lot to chose from to which I say I'm here to order a custom truck and I have a build list ready to go. I would like to speak to someone to negotiate a price as well as any fees that they may try to sneak in. As I am explaining myself to her another salesman walks over to me and cuts me off to tell me that I would be paying full MSRP shown on my build list and whatever dealer fee is posted no matter what dealership I went to. To which I laughed and called him a liar. I guess he took me as a young kid (25 years old) and thought he could screw me over. But I had already visited 6 dealers prior and had 4 offers in writing with all the fees. After I laughed in his face I told him to continue eating his pastries that he was a waste of my time and I walked back to my car. I didn't get any names and the website does not show their staff but if the dealership wants to verify this encounter check your cameras February 13 2021 around 1 pm. I get out of a silver sedan and you can see our encounter at the front door. I was ready to make a deal with cash on hand if it wasn't for your terrible salesman. What a joke. Stay away from this dealership!!
Pablo Roman is THE best. Whether it’s a car for you today... - Bdeangelo
Pablo Roman is THE best. Whether it’s a car for you today or your daughter in ten years or mother for her birthday, he will take care of you for the entire life of your car, make sure you have a positive service for your oil change and he will be the first one you call when it’s time to trade in your vehicle. He made my car buying experience top of the line and is so personable. Always ask for Pablo Roman!
Unfortunately, I received very poor customer service at... - Valeria
Unfortunately, I received very poor customer service at Pines Ford. My car is still having Power/Train problems after I waited 4 weeks for them to attend me (1 week for and appointment) (3 weeks and a day for it to be serviced). I’ve called several times to ask for additional help but I just get the run around. When I went to pick up my car the front Cashiers at in Service, were very unpleasant.
And lastly they returned my car dirty and full of bird poop. That was not the way I turned in my car to them.
I had to take my car to Ford in Pompano, for them to inform me that there was no information on my car being serviced at Pines Ford. I was never checked in and no record of a diagnostic.
They’ve done the bare minimum to help.
Very Unpleased with the customer service