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Had an awesome experience purchasing our vehicle at this... - Piersonfelicia2016
Had an awesome experience purchasing our vehicle at this location. Adam was so friendly and helped make the process as easy and quick as he could! He went as far as printing out pictures for my girls to color to keep them busy and get us straws for their drinks. Above and beyond customer service and I was beyond satisfied with such a smooth transaction. Thanks again Adam!
Top Reviewed Specialists At This Dealership
Vehicle Product Specialist
Helped my 86 year old mother purchase a vehicle. Dick... - rpelzel
Helped my 86 year old mother purchase a vehicle. Dick Norris Buick GMC was professional, had timely responses and made the deal hassle and stress free.
Sales and leasing professional
Sales and Leasing Consultant
Cameron is amazing to work with! Knowledgeable, patient,... - suse9955
Cameron is amazing to work with! Knowledgeable, patient, great follow through and very kind. I will be happy to recommend him to anyone. Everyone I talked with at this location is wonderful to work with. Thanks, Cameron!
Easy and no stress sales experience. Everything was as... - Z.A
Easy and no stress sales experience. Everything was as promised and advertised. Friendly and accommodating staff. I highly recommend David Hurley and dealership for your next vehicle purchase.
Inadequate and Unsatisfactory Customer Service after they... - thadjensen
Inadequate and Unsatisfactory Customer Service after they got their money!!!
THIS BELOW EMAIL WAS SENT ON 2/24/21. AS OF 2/26/21 I STILL HAVE NO CONTACT FROM THE DEALERSHIP.
Dear Mr. Luke Miller,
I am submitting a formal complaint about the inadequate and unsatisfactory customer service we received from our sales person, Miguel Alavrez.
On 1/8/21, we purchased a 2016 Buick Cascada, stock number K4359, which was a certified pre-owned vehicle. Upon delivery of the vehicle the next day, due to your repair needs to meet the 172 point inspection requirements. We were informed by Miguel that the interior rocker panel area, on both sides of the door jams, needed to be scheduled for painting, it wasn't able to be completed before delivery 1/9/21. The repair expectation was clearly discussed and guaranteed to be handled per our purchase agreement stated in the "We Owe" completed by Miguel.
So the repair journey began. We waited two weeks, heard nothing. We called Miguel the third week, he assured us someone would be calling us that day to schedule the repair. We patiently waited the fourth week, still nothing. We have texted him at least 10 times, very little response or weak excuses. We still continue to patiently wait, now approaching SEVEN weeks since the purchase. We have never received any communication from your dealership regarding this repair. Our sales person continues to pass the buck with no regard for following through and standing behind the terms of the sale.
I understand I am entitled to expect the things I buy are of acceptable quality. I am sure you will agree that in view of the above problems the customer service was not of a reasonable standard. I wonder if this is standard practice at your shops or this is the usual feedback that you receive from your customers. I find what happened to be unacceptable at all scales and request from you to have the windows tinted as an offering of good faith.
We expect these repairs of the vehicle will be provided at no cost. We expect the vehicle to be picked up from our residence, and a loaner vehicle provided at no charge. If repairs and compensation can be completed quickly and effectively, I will consider the matter settled. If not, I will not hesitate in the next steps of the grievance process. First would be a call directly to Mr. Jim Ferman Jr. followed immediately by a call to the regional manufacturer representative directly regarding the quality of customer service from your dealership then followed by a website posting regarding the entire experience with Ferman Buick.
Please telephone my wife Tammie to arrange for the repair to be carried out. I consider seven days to be a fair time frame to have the repairs and compensation completed and back to us in full working order.
The Costumer service always it’s really good, joe it’s... - David Hernandez
The Costumer service always it’s really good, joe it’s the best host and it’s just for that I go there but it was my last visit, for sure never come back again. The first time they change my oil like 1 year ago my car stop to start becouse the filter was bad condición, now today I need to change the oil again so my AC was working pretty good and cold before they take my car and when I go back to work just don’t work, what’s going on???? Come on men if u need more service for sure I’m not the one to come back and paid for something u broke. No recommended at all, costumer service great but service on ur car worst. It’s a bad deal go back again.
I accept a new appointment to check my ac, magically my car have a liquid becouse it’s a 2018 yea it’s normal ( they say that ) so it cost 1000 for a issue I don’t have in my car before come here. Waste of time again more than 2 hours to take my car back again. PLEASE DONT WASTE TIME AND MONEY HERE. THEY DONT HAVE GOOD SERVICE FOR UR CAR AT ALL.
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