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Great dealer! The buying process was simple, quick and... - ph30
Great dealer! The buying process was simple, quick and without any hassles. Melissa was beyond helpful and incredibly knowledgeable. Working with her was a pleasure.
Martin is a god ! This man is excellent no lies straight... - Smokay247
Martin is a god ! This man is excellent no lies straight forward. You need a sales guy who cares about you and your budget Martin's the man. Angela in finance was extremely helpful as well . I came in for service on my wife and I's 2016 Volkswagen Passat I decided to look around on the sales floor and I asked a manager if I could get an appraisal on our vehicle to see if it would be beneficial to us to possibly trade in our car for something newer They introduced me to Martin and everything went extremely great. Thank you !!
We had a wonderful experience with this dealership. I am... - Shawn Cleta
We had a wonderful experience with this dealership. I am only writing this review because it was the least hassle we have ever dealt with in my over 20 years of car buying. Adrian and Corinna were excellent to work with.
I came into this dealership knowing exactly the car I... - Jtorres2016
I came into this dealership knowing exactly the car I wanted. I took the car for a test drive and to double down on my purchase decision. loved the driving experience so much that I put a deposit to hold the car. It was near closing time and I would not have enough time to finalize the purchase, so I made an appointment to come back over the weekend. I basically fell into the lap of the sales representative and she was so indifferent towards me. I ignored the subpar customer service because I figured it was late and I'd be back anyway. Before I left, the sales person informed me the details of financial institution that I had been approved with and the interest rate and loan term. I went home and shopped for a new insurance coverage policy and entered the financial institution information that the sales representative had provided. The next day, she texts me to let me know that when setting up insurance, to provide the right lien holder information- and it turns out it was a completely different bank. Not knowing if I should trust what this sales person was telling me, I decided to call the business operations manager to get the information directly from the person who might know best. He confirmed that I was approved through Bank B and not Bank A. I explained that I had used Bank As information for the insurance since that's what the sales person had told me before. He deflected and said that the sales person wouldn't know which bank I was approved with. I let it go and figured I'll just fix the bank info with the insurance company, easy enough. I then received a call from sales person, she was erratic and accused me of lying to the business operations manager about the incorrect information she had provided me. I explained to her that she had explicitly told me, in person, who the approving bank was, the loan term, and APR and that I couldn't possibly have imagined the information she relayed. Instead of admitting that she had made a mistake, she continued to huff and puff at me, and even raised her voice at me as if I were a child. At that point, I'd had enough- I really wanted the car I had picked out but I could not work with someone so unprofessional. I requested to conduct business with another representative who might treat me better and she continued to huff at me. She said her manager would be calling me back and rudely hung up on me. At this point, it breaks my heart because I really loved the car I picked out, but I'm debating if I should conduct business with such rude and unprofessional people.