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I was charged for a service that was pre paid under a... - ski
I was charged for a service that was pre paid under a contract. Service department denied coverage. Tried to correct situation on chat but still had no reply after 5 days. Had to go in with contract for a refund to the dealership. I was told that a refund was the best they could do for me. Due to this I only feel middle of the line about their service. Found out that if you want the courtesy car wash you must ask for it.
I love it when a business tells me that they don't want... - Lisa
I love it when a business tells me that they don't want my business, and that's exactly what Germain Toyota of Naples did. I went in there to trade my 2017 Tacoma on a 2021 Tacoma TRD Pro. Mason, appraised my truck at a ridiculous valuation of $18,000 and I left pretty much disgusted. I already had an offer from CarMax to purchase the exact same truck for $23,100. Today, I actually went to CarMax to sell my truck and buy from one of Germain's competitors just up the road. After Carmax actually went over my truck, they upped their offer to $24,700. While they were valuing my truck... I found a beautiful 2021 Chevrolet Colorado ZR2 and bought it. So, I believe things happen for a reason. Thank you Germain Toyota for forcing me to find a dealership that actually values me as a customer. Not only did you lose out of the sale and the trade, but I will never walk through your doors again...