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My husband and I took our 2009 GMC Sierra there to have... - Hannon122908
My husband and I took our 2009 GMC Sierra there to have our Drive shaft replaced, Matt from the service department told us that they werent able to get a GM Part which is what we wanted, we were told by Matt in the service department that it would be months before a GM Part was available and that they only way to fix the car was to go with an aftermarket part, the part they wanted to put on our vehicle cost almost double than the GM Part we wanted, our bill was over 2000.00, not even a month later the drive shaft was leaking and making noise I contacted Conley and spoke with Seth who told me to take it to the nearest GM Dealer to have it looked at, by this time we were over 2 hours from this dealership and it wasnt safe for us to drive the vehicle back to them, the dealer near me got us in Monday Morning, the GM dealer called both myself and Conley and stated the drive shaft needed replaced, Randy from conley fought with the dealership and myself and refused to pay for the part, Randy stated that he wanted me to pay 1200.00 to the new dealer to put a GM Part on and then bring him the bad part to decide whether or not I would get reimbursed from Conley for the broken part, at this point I filed a complaint through GM because of the lack of willingness to fix the issue i was having, Conley refused to communicate with the GM Reps, even after several phone calls and also wasnt communicating with the new GM Dealer, Randy was rude, condescending and completely unprofessional when I did speak to him on the phone, he very rarely returned phone calls. Randys unwillingness to communicate effectively with all parties in regards to fixing the issue with the defective drive shaft, drug out the repair of my vehicle for 3 weeks, leaving me with over 600.00 in rental car expenses, bc my son was admittedtothechildren's hospital. If Randy would have put the GM Part in that was initially requested my vehicle would have only been in the shop for 1 week. I sent an email request through the dealerships website to have an owner contact me which as of today still hasnt happened. I will never reccomend this dealership to anyone, especially with the issues that I have had to deal with.
While here from Tennessee, we had a couple of problems... - Mteaster
While here from Tennessee, we had a couple of problems with our GMC truck. Since it was during spring break, it took a few days to get an appointment. Meanwhile, we received text updates to remind us of our appointment. We requested a loaner vehicle & when we arrived one was waiting for us. It was a small SUV & was perfect as a loaner. Todd, our service advisor was extremely helpful. After we left, we received a text to let us know the status. When finished, Todd notified us our vehicle was ready. When we arrived for pickup, they brought our truck to the front. Both problems were corrected & we were most happy with their service. I would not hesitate to call them again if I needed anything while in the area!
Great Sales Team! - Frontier Dave
The Sales Team is the absolute best! No hard sell, no gimmicks....just salespeople that knew how to relate to me as a buyer! I am hoping my wife trades in her car for a new Buick, and that she uses this dealership!