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Thanks again to Travis Hendersonmy Service Advisor at... - joeanddelora
Thanks again to Travis Henderson
my Service Advisor at Ferman
for assisting me in getting my
Durango back on the road again.
I now feel confident that my Durango
will take me on a safe trip to the
Thanks again for going above and beyond to make this service experience pleasant.
Top Reviewed Specialists At This Dealership
Got work done in timely manner and had parts on order... - jt07tj05
Got work done in timely manner and had parts on order expedited ASAP for next scheduled service appointment and keep me informed about parts on order
I have used this service department many times and have... - wdp
I have used this service department many times and have never been happier! The service staff always goes above and beyond my expectations. I would recommend them to anyone who needs service on their Chrysler, Jeep or Dodge product. Thanks again Fitzgerald!
Great service and fast. I always visit Ferman when in the... - Harryhea
Great service and fast. I always visit Ferman when in the area to have my Pacifica serviced before returning to our home in Maryland. The service is always exceptional.
They no longer schedule appointments for oil changes. You... - bburnettlutz
They no longer schedule appointments for oil changes. You just have to show up and hope it won't take all day. I was told it would be done in 1 hour. At an hour and 45 minutes I inquired about the delay. The service rep apologized but didn't know why it wasn't completed. 2 and 1/2 hours for an oil change. Unacceptable. The day after my last service I noticed one of my lug nuts was about to fall off because the tech didn't tighten it. I texted my service rep...no reply. Needless to say I won't be going back. Too many other options in the Tampa area.
Tried to sell my father oil change, tires, brakes,... - Bartman
Tried to sell my father oil change, tires, brakes, transmission and coolant flush he did not need. Complete thieves!!! Tires were at 8/32s of an inch which is like a brand new tire. Brakes were at 5mm front and 6 mm rear. 3mm is replacement specifications for breaks. The coolant flush is due at 150,000 miles and the transmission flush is due at 83,000 miles for a police or taxi heavy driving or towing. I personally called the dealership to speak to the service manager (MIKE). I told him what was going on. I did not like his answers. He told me the service manual I was reading was for someone to assume on buying a car every three years. Also while speaking with my father he told me there was 50% life left on the oil reading in the car. He was told by the service writer (Brittany) not to pay attention to that. Just keep bringing the car in for service at 5,000 miles. I did some research and I found that this model goes 10,000 between oil changes. So the car was right, he had another 5,000 more miles to go. So they even sold an oil change that was not needed. This is just sickening to me!! I as an automobile technician I am beside myself with the way my father was treated. There is no other way to explain this. I have no idea who they have working there, but I can tell you from my answers from the service manager it seems to be the practice there. I WOULD NOT TAKE MY VEHICLE THERE FOR SERVICE!!!!! STAY AWAY FROM THESE RIP OFFS!!!!!
IF I COULD GIVE 0 STARS I WOULD HAVE!!!
Jerry Ulm Chrysler Dodge Jeep Ram
Ferman Chrysler Jeep Dodge RAM of New Port Richey
Finance & Insurance Manager