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My husband got a great deal. Mary Shutts was the... - William Harrell
My husband got a great deal. Mary Shutts was the salesperson and she worked her magic and got my husband the truck he wanted and they gave him a really good trade amount to put toward his new truck. We definitely will be back!
Top Reviewed Specialists At This Dealership
In my experience and personal opinion - I could never... - notosunrise
In my experience and personal opinion - I could never recommend these people to anyone who really likes cars. After purchasing a very expensive car from them - I discovered some small but noticeable blemishes and notified them IMMEDIATELY. Sure, I wish I had seen these before but I figured they would take care of it. Nope. At first they declined to even ask about possible warranty coverage but when I mentioned that I had not received the survey from Ford, they had someone else reach out. Even then, they made obvious excuses as to why the damage was caused by ME or someone else besides them. In any case, again, all of this is my experience and opinion but they failed to do anything in my case, other than accept my money for a car...after that, they want nothing to do with you. I was obviously frustrated and I'm sure that came through on the phone but they sent me a flakey email saying that I had a threatening tone and because of that, they would "cease and desist any attempts to rectify" which I found as just an excuse to do what they were going to do the whole time, which is, nothing. I already told them that I would be writing a review to which they replied that they will answer social media posts - so I'm sure they will have some story to add (you can see that they do this to any negative review) to this but all I can do is explain my opinion and what I felt happened in my case.
Loud air noise from front. Took in for roof rack recall... - Unhappy
Loud air noise from front. Took in for roof rack recall and still makes noise at 45 mph. Told they did recall fix and car is 3 years old and out of warranty with no offer of solve problem. Also asked for bottom window seal to be secured as it keeps riding up. Not fixed. Told no charge and the crimped the part that was supposed to hold it down. Told to go buy some adhesive and fix it myself. This new Essential Ford sucks!
Called when part arrived and fixed back up camera in a... - Pat
Called when part arrived and fixed back up camera in a timely fashion. Great service.
I would recommend this dealership to friends and neighbors, friendly service.
Todd was excellent to work with! He certainly knows his... - luft1221
Todd was excellent to work with! He certainly knows his business and it shows. The staff is friendly, polite, and informative. There was no pressure, only solid and courteous answers to all of our questions and concerns. I recommend them highly!
I have purchased 2 vehicles through Don. He has always... - Olivia Canto
I have purchased 2 vehicles through Don. He has always been very helpful and full of suggestions and ideas that have been very helpful to me. He's always stayed in contact and has been available every time I have called him with questions even after my purchase.
They show me what I want and clear numbers, I didn't take... - Olivia Canto
They show me what I want and clear numbers, I didn't take that long in the process from the beginning till the delivery of the vehicle
Would like to thank Tracy and the rest of the team at Al... - Curtis
Would like to thank Tracy and the rest of the team at Al Packer for always being upstanding and creating stress free experience. Would recommend to any family and friends. Thank you guys.