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My wife and I went to test drive a used Lexus nx that was... - Appalled
My wife and I went to test drive a used Lexus nx that was advertised on their website. After driving it, we decided to buy it. That’s when the trouble started. It took almost an hour to finally meet with the finance manager. When we did, he did the usual attempt to cross sell - all declined. Then, he was condescending to my wife, until he realized we were paying down $11.5k. He gave us an exhorbenet interest rate and didn’t understand basic finance. I’ve been a banker for 25 years and was appalled at the lack of knowledge of a finance MANAGER. we were preapproved for 2% less than the rate they quoted, but they wanted to “see what they could do”. It was quickly apparent that they saw us as a sale that they could use and abuse. So, we left. I’ll be ordering a Lexus for less $, with lower miles at a lower interest rate online. No more Lexus of Birmingham.