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Love my Equinox!! - OhioU65
I walked into Hendrick Chevrolet where Alex greeted me with a smile and an elbow bump. He and the team answered all of my questions and were very patient with me while I made my decision. I will definitely be back!!
Top Reviewed Specialists At This Dealership
Corvette Specialist/Client Advisor
Brandon Chapman was the absolute BOMB. The repairs was a... - Jennie2110
Brandon Chapman was the absolute BOMB. The repairs was a bit lengthy 26 days but then I don’t know what that had to do. The courtesy shown kinda blew that over. My truck looks great! I am indeed a happy customer. I would definitely recommend your services.
Seem to always come thru for all my purchases. This is... - Achandler1121
Seem to always come thru for all my purchases. This is the fourth vehicle I have bought from Stokes. And I have always used Brad Sallis.
Sales and Leasing Professional
I was very pleased with the GM and his staff. The GM made... - GAMMAGE1272
I was very pleased with the GM and his staff. The GM made it his duty to make sure I got the model of vehicle that I desired. I will definitely refer new customers to this location. Thanks for the excellent customer service and I love my new Jeep!
Certified Sales Consultant
Truck buying experience did not take long at all and Lee... - Don
Truck buying experience did not take long at all and Lee and the rest of dealership I worked with were very pleasant to work with.
Service experience was okay - cdwest45
I went to the parts dept while I was there to order a part and the man helping was nice. The next day when I went to pick up my order I was ignored and had to wait about 20 minutes. I will not use the parts dept again. The man working the desk was so busy having a personal conversation with the customer in front of me that he could not be bothered to get some to help me or the other gentleman waiting.
Long day - Beckyms1234
We bought two vehicles you would think I would get a better deal. A $1000 more I could have got a brand new car with no miles. There is things on this 2018 don’t work. And don’t buy GAP insurance because if you cancel it, it will take more than a month to get this straightened out. I’m STILL waiting, and I called three days after I got the car., per the lady she only calls once a month, huh how many people cancel this?
HORRIBLE FINANCING PROCESS! - DARREN
THE FINANCE GUYS AT CARL CANNON CHEVROLET WITHHELD VALUABLE INFORMATION FROM ME WHICH WAS MY CREDIT SCORE OF 784.THEY PRESENTED ME WITH A 627 AND 650 ON A LITTLE PIECE OF PAPER AND NEVER EXPLAINED THOSE TWO SCORES OR WHO THEY WERE FROM.THEY HAD ME BELIEVING ALL THAT I HAD WAS THOSE TWO LOW SCORES TO NEGOTIATE WITH.DID NOT FIND OUT ABOUT MY 784 CREDIT SCORE UNTILL I WAS ABOUT TO SIGN MY PAPERWORK.THEY PUT ME IN A BAD AND PRESSURE SITUATION .I SHOULD HAVE BEEN TOLD THIS IN THE BEGINNING SO THAT I COULD NEGOTIATE THE BEST DEAL POSSIBLE AS A CONSUMER LOOKING TO BUY.THEY TOOK IT ALL AWAY FROM ME AND NOW AFTER A MONTH THEY ARE NOT WILLING TO HELP ME WITH A BETTER INTEREST RATE.IF YOU GO TO THIS DEALERSHIP BE CAREFUL AND ASK QUESTIONS.I ASKED ABOUT MY CREDIT SCORES,THEY GAVE ME 2 OF THEM AND DID NOT TELL ME ABOUT MY 3RD AND BEST UNTILL THE END WHICH WAS SIGNING PAPERS.
I called to schedule a service for an oil change, tire... - Jon Darty
I called to schedule a service for an oil change, tire balance, tire rotation, and to have a wheel spacer replaced. I have a 2017 Black Widow Edition 1500 that I purchased from Edwards Chevrolet 280. I was very specific about the details of my truck, especially the size of the wheel and tire package that is in fact considered factory equipment under full factory warranty.
I was very clearly told that yes, Tuscaloosa Chevrolet can balance and rotate my tires and replace a damaged wheel spacer. At checkin when I arrived, I covered exactly what I needed done and he confirmed each item. Then he informed me that I had a recall for brake petal pressure. I told the adviser that I do not have time to have that done that day and to not perform the recall service.
After sitting in the waiting area for 2 hours I was finally approached my a service advisor who informed me that they did not have the equipment necessary to complete the Tire rotation and balance on my truck and he was trying to find a spacer to replace mine with.
Yet another hour goes by before he calls me back to go the work completed, which to my surprise included the recall service that I very specifically stated both on the phone and in person at check in that I did NOT want completed.
So I spent 3 hours at this dealership and only 1 of 4 requested services were completed plus one I DID NOT AUTHORIZE, and in very plain English had refused. So I guess you just do whatever you want with a customer’s vehicle despite what service was requested or denied.
So for 3 hours of waiting I left with nothing but an oil change which could have been done in 15 minutes at any Express oil change for half the cost. And was told I would just have to find somewhere else to get my tires rotated, balanced and spacer replaced, somehow at 5:00pm on my only day off, of which 3 hours were wasted for nothing but an oil change at Tuscaloosa Chevrolet.
We have only recently moved back to the Tuscaloosa area and were expecting the same excellent service we have always received from Edwards Chevrolet 280. Sadly this is not the case. Me and my wife buy a lot of vehicles, I buy a $70k+ truck every couple of years and was hoping to discuss trading in for a new 2500 High Country with a few upgrades. But you have lost that and all future business from me. I will continue to drive to Birmingham to visit Kevin Lyle who runs a wonderful dealership and doesn’t lie to customers just to get them in the door. Or best case doesn’t hire incompetent service personnel who have no business touching my vehicles in the first place.
Hendrick Chevrolet Hoover
Edwards Chevrolet Downtown
Lead Sales Manager