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Bought my 3rd Infiniti from Infiniti of Birmingham. Kyle... - CJLeddo
Bought my 3rd Infiniti from Infiniti of Birmingham. Kyle was more than helpful. We realized we had connections going back 30+ years. I had all the time I needed to make my decision. No hassle. No pressure. Five stars.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Cody Hicks was the Best and I Really Appreciate All His... - Tina
Cody Hicks was the Best and I Really Appreciate All His Help and All His Work Great Car Salesman Thank You for Everything Cody Hicks!!!
My experience was fantastic it could not have been... - stuckinbham
My experience was fantastic it could not have been better.seth was a great salesperson and answered any questions I had . I will definitely be a repeat customer.
I had the awesome pleasure of buying my Jeep Renegade... - seijai.jones
I had the awesome pleasure of buying my Jeep Renegade from Hendrix in Hoover.Mr Robert Hooks took better than good care of me. The process was smooth and easy. No pushy salesman routine. He listen to my concerns and what I needed in my vehicle and delivered an exceptional experience. MY SilveeJurnee is ready to hit the road. I have a safe and reliable vehicle that comes with all the bells and whistles. A great price and not above my price range. Consideration goes a long way and Mr Robert definitely was very considerate all the way through this process. He was patient and made sure to check in with me every step of the way. If you are in need of a reliable trust worthy safe family friendly vehicle look no further. Mr Robert Hooks and the team at Hendricks CDJR is the place you want to get to.! Do I mention that safety was never neglect at any point the whole time I was there. Masks were wore and a safe distance between us as kept. I am still just so blown away by experience I definitely recommend HIGHLY RECOMMEND Mr ROBERT and the team at Hendricks CDJR in Hoover Alabama! -A very happy and satisfied customer
Sr. Client Advisor
This was a great buying experience. Mickey was wonderful... - Smithcat629
This was a great buying experience. Mickey was wonderful and made the process smooth and easy. I'm definitely coming back to him for any future vechiles. Thanks again Mickey!
Corvette Specialist/Client Advisor
Thanks for making my car buying experience great. I know... - landytucker96
Thanks for making my car buying experience great. I know you guys had to hustle to get me ready. all I had to do was test drive and sign. I was out of there in 20 min. Great experience will love to do business with you in the near future for my wife a new car.
Certified Product Specialist
Customer Relations Specialist
If you are looking for a hybrid small car lot and large... - ANT
If you are looking for a hybrid small car lot and large dealership this is your place. There selection is wide and they are helpful. Our hiccup came when purchasing because our salesperson was off that day. The person who helped us was fine but it was obvious they were not as concerned since it was someone else's sale. The paperwork process was extremely slow, taking over an hour.
The vehicle was clean and ready when we returned with the money. The sales person was more personable then. They had another person after handling us earlier who was buying a vehicle a lot more expensive than ours.
Like I said, it was a decent place and would consider going back but this was just not all that great for more than 3 stars but not bad enough for 2.
Senior Sales Associate - Pelham
Carter was so helpful & so kind! He made purchasing a... - brittreynolds31
Carter was so helpful & so kind! He made purchasing a vehicle so easy! We honestly felt like family leaving Royal automotive! I would definitely recommend them to anyone!
Pre owned Sales
Used Car Sales
Beau was efficient, effective, and made it a quick... - E92SI
Beau was efficient, effective, and made it a quick seamless process for the purchase of my Alpha Romeo. When time to upgrade, I’ll be back and thank you!
Craig was super helpful and they got my tires rotated and... - ITSDOWNTOUS
Craig was super helpful and they got my tires rotated and balanced quick and fast even though I was a walk in. Price point was great. Will definitely be using them in the future.
Buying our car at Mercedes-Benz of Birmingham was the... - amywhitegable
Buying our car at Mercedes-Benz of Birmingham was the easiest experience we've ever had at a dealership. I felt like I was car shopping with a friend - especially when they said, "Let's put them side-by-side and look at them" when I narrowed it down to 2 cars. This is a first class operation in more ways than I could ever list. Thank you to our salesperson, Kurt Long - and also to Mickey Miller. We are SUPER HAPPY.
Everyone that I came in contact with was absolutely... - Drmcicles
Everyone that I came in contact with was absolutely great! I will be back!
Jeremy worked things out to my needs and made it work.
Keith was an outstanding sales representative. Very... - S Spence
Keith was an outstanding sales representative. Very willing to work with any set of parameters without pushing anything on you. I would highly recommend him to anyone looking to purchase a vehicle. Hassle free isn’t a lost phrase when working with him.
They were absolutely amazing! From sales to service you... - BRADFORD7117
They were absolutely amazing! From sales to service you can not find a nice group of people! They went above and beyond what any other dealership would have done! Jimmy Burns the service manager is the most honorable man! Donahoe has a customer for life in us!
Senior Sales Pro
I have always had a pleasant experience when getting my... - ALIYAN14
I have always had a pleasant experience when getting my vehicle serviced at Serra Chevrolet. The service technicians are always very helpful and very knowledgeable.
Christian was a very good salesman, very helpful and... - arthurdburgess
Christian was a very good salesman, very helpful and knowledgeable in his profession he and Patrick made the process simple for buying, I will use them again in the future when I am in the market to buy again. Thanks
Loved this dealership !! Service guys are friendly and... - BAMALADY1
Loved this dealership !! Service guys are friendly and helped me in a timely manner . I’ll definitely be back soon ! Thank you so much !
While Chevrolets are a great product, I keep coming back... - Lee B.
While Chevrolets are a great product, I keep coming back because of Matt Billions. He is always eager to help me and makes the process super comfortable. He is knowledgeable about the vehicles he is selling and shoots straight with me every single time. I just bought my third vehicle from Matt, and I would not hesitate to buy a fourth. On the finance side, I met Matt Lamb. Another quality member of the Edwards team. You can tell these guys care.
Awesome - TRINITY.SHARDA
Easiest transaction I’ve had when buying a car! Bob is awesome!!!!!!!!!!!!!!!!! He will definitely be my go to go from now on! I’m in love with my Jag
I'm that guy that went nine different places before I... - Terry S .
I'm that guy that went nine different places before I ended up at Youngs Motors ! I had Jordan call me from there telling me about a truck he has he was spot on, I bought it and never look back great price, great service ! Youngs Motors is second to none. The only problem I could ever them having he's letting my salesman get away top-of-the-line great person. You're looking for a good used car or truck that's where you need to go. Thanks again for your service !!
Bought a BMW in December. Contacted Lance and told him... - Christinyo91
Bought a BMW in December. Contacted Lance and told him check engine light was on day 3- now laying $500 in repairs with no help from the dealership. I was instructed with a. YouTube video to reset the check engine light. I had to be towed home twice last week and was never informed of the dealership having a service department until their rude manager contacted me after I had the vehicle 30 days and there was nothing they can do. I was told I should’ve done my homework and they were BMW certified. I was told incorrectly about how or where I could charge the car and now my reviews and post on their Facebook has been deleted bc they want to deceive people. Currently I have no vehicle because it has been at BMW yet As well as being inconvenienced by not being able to go to work without transportation. Poor customer service and lack of communication/empathy for their customers.
Ali also talks down to people and just wants to argue. His way- no way.
People will find out how you treat people.
I cannot say enough about how great our experience with... - Regina.evans1
I cannot say enough about how great our experience with City Auto Sales of Hueytown was. From the first phone call to driving her home... Everyone was friendly and professional.
2020 was rough. The pandemic created what I call 'COVID Challenges'. We thought this much vehicle could be out of our reach for now. No, it was a smooth transaction because the GM along with J.E. in finance, made it happen! We're very grateful.
We have two toddlers under the age of 3 and needed an SUV to simplify our lives. Our 'new to us' Yukon Denali looked beautiful in the pictures... It is gorgeous in person, looks, and drives like it's brand new and the bucket seats in the middle, allow us to buckle'em in and they cannot touch each other = PEACE.
A heartfelt THANK YOU to everyone at City Auto Sales of Hueytown!
Great to deal with knowledgeable, friendly, 5 Star... - Jesus saves
Great to deal with knowledgeable, friendly, 5 Star customer service. Was impressed with dealership from beginning to end of transaction. Great truck great people. John 3:16
recall Mishap - youngbll
Hi I took my Jeep Cherokee here for 2 recalls. Driving home that night, my car starting acting crazy. It was speeding when I wanted it to stop and lunging periodically when driving. I called the service department to discuss. They were concerned and wanted me to get it back to them right away. Due to my work schedule, it would have been 4 days before I could get it to them. The service department came to my work and picked up the car, fixed it and brought it back to me. They didn't want me driving around with the car acting so nutty. They indicated the recall had malfunctioned and repeated the recall procedure followed by a test drive to make sure all was ok. Thanks for the extra effort to make sure my car was corrected.
After navigating for a moments it was obvious you had no... - nuwwine4u
After navigating for a moments it was obvious you had no information on your staff.
I believe you do yourself a grave disservice by not having pictures of your mgmt & sales staff.
I know several salespeople from this region, yet I have lost touch with them.
IF they were employed with you and I was cognizant of that...I may possibly purchase from them.
Not a total stranger---relationship buyer I am.
Dealer allowed to state-safety-inspect the bad cars it sells - artistdon2005
Peter the owner of High line Imports claimed to perform a state "safety-inspection" on the car my wife and I purchased from them --- and they put a state safety sticker on it --- but the car they sold us had a hole in the exhaust requiring $400 in exhaust repairs. It broke down after an hour because "it looked like no one ever changed the oil" according to our mechanic. The junk in the oil pan caused a camshaft sensor to be filled with sludge and the Oxygen sensor was burned out, costing another $600. This dealer is simply a licensed curb seller, flipping dirt cheap used cars at high profit without doing a single thing to see that they are mechanically safe and in decent shape.
Be very cautious buying a vehicle from this location, I... - cshirey123
Be very cautious buying a vehicle from this location, I bought a 2008 bmw 535i from them and 2 days later the engine started knocking, and the engine is completely ruined. They were not concerned that I paid cash $6000 and the car is ruined. They just said sorry about it. Hope it gets better. Be VERY CAUTIOUS DOING BUSINESS HERE.
If I could give 0 stars, I would. DO NOT TRUST THESE... - ladylynnlorwin
If I could give 0 stars, I would. DO NOT TRUST THESE PEOPLE! They are very overpriced and will rip you off in every way possible!
HORRIBLE - MS
After a couple of weeks of letting this settle, I am still drawn to post my review. Our experience with Hendrick was nothing short of HORRIBLE!!!!!!!!! If Sean is the sales manager, RUN or at minimum (if you just absolutely have to get a car from them) look for someone else. I do believe "initially" he tried to be helpful but in the end, his disgusting attitude and manipulation of numbers revealed that he was a true xxxxxxxx sales rep. Please do not believe anything he/they say or write on paper as its all a bunch of LIES. Manipulation of numbers, intentionally omitting information, agreeing to certain items and then "forgetting" about the agreement are just a few of the things we incurred. They also sold the car we placed a deposit on - (Wow right! Again another xxxxxxxx sales rep move). I would not be surprised if he (or someone from the so called "management" team) comment poorly to my review as this is what I have noticed after reading other reviews. Also after several voicemails requesting to speak to management, I still have yet to receive a phone call; which also shows you the level of customer service this facility provides. I almost hate that I have to leave even 1 star here, but then again maybe I should be saying Thank you because as soon as we looked elsewhere, we were able to find a WAY WAY WAY better deal. A Nicer jeep with WAY more then we were looking for an WAY less then the crap Hendricks was offering. SO all in all this was a blessing in disguise. I'm only posting this as a buyer beware. They will only give you pennies off of the AWP and almost with an arrogant attitude. They will try to shift things around to make it appear as if you are getting a deal. Adding on to "marketing" pieces such as door guards and nitrogen tires (a bunch of crap to inflate the numbers - no one needs this mess). TIPS: When negotiating, focus on each individual component and DO NOT let them try to bunch it all together (Discount with down payment with xyz). Ask for free oil change/ service. Ask for military discounts ($500). Ask for a freaking free keychain because that's the least they could do. And most importantly, SHOP AROUND!!!! Don't be afraid to look out of state. I have never ever in all of my car buying days experienced such horrible service and never will I again. Thanks Hendricks for a lesson learned.
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