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Tony was 10/10....great personality, extremely... - Kiya McRae
Tony was 10/10....great personality, extremely knowledgeable and transparent. Tony made sure to address all of my concerns and I know without a doubt that the vehicle I chose is the right one for me. This was the best experience I’ve had car shopping!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Had a great experience with this dealership and salesman... - Ms.Princess
Had a great experience with this dealership and salesman Mr. Johnson. Very pleasant, professional and informing of tranascations. Treated us with respect and showed concern to genuinely meet our needs. Will recommend to family and friends, as well as use for future purchases.
Austin was a great help to narrow down choices in my... - Bigbrb97
Austin was a great help to narrow down choices in my budget and style i was looking for, would work with him again in a heartbeat.
Mickey was a pleasure to work with! We would come back... - gillianlevitt
Mickey was a pleasure to work with! We would come back and purchase again in a heartbeat with them! Highly highly recommend. They also have a great selection of inventory
Corvette Specialist/Client Advisor
This dealership is very friendly and accomadating . The... - rrrrtom
This dealership is very friendly and accomadating . The staff is super friendly and the service is excellent. We are never disappointed with any maintenance or repairs we have done..
Certified Product Specialist
Customer Relations Specialist
Marshall was hands down the best car salesman I have ever... - smcguire4
Marshall was hands down the best car salesman I have ever worked with. He listened to my needs and made the experience a pleasant one. I will definitely be a returning customer and Marshall with be my car guy for all future purchases! Thank you, Marshall and drivers way
Senior Sales Associate - Pelham
Carter was very nice and it was pretty easy to buy the... - emilyamarchant
Carter was very nice and it was pretty easy to buy the car. They worked with me when the car needed new tires and if I need another car in the future I will definitely remember this experience.
Pre owned Sales
Actually I did not bring the car in myself. I am the... - davblake22
Actually I did not bring the car in myself. I am the owner, but it is primarily being driven by another household member. I am responding on his behalf after listeng to his description of the service experience. He had a great experience starting with the fact that he was able to schedule an appointment the same day he called in. All went well and he enjoyed working with Tom Williams and the team. Totally satisfactory.
Great service. Judson was very knowledgeable and helpful... - Wdk0001
Great service. Judson was very knowledgeable and helpful throughout the buying process. The dealership was able to accommodate some of my requests and we came to an agreement quickly.
Buying our car at Mercedes-Benz of Birmingham was the... - amywhitegable
Buying our car at Mercedes-Benz of Birmingham was the easiest experience we've ever had at a dealership. I felt like I was car shopping with a friend - especially when they said, "Let's put them side-by-side and look at them" when I narrowed it down to 2 cars. This is a first class operation in more ways than I could ever list. Thank you to our salesperson, Kurt Long - and also to Mickey Miller. We are SUPER HAPPY.
Everything went good but having issue with navigation and... - Shanec
Everything went good but having issue with navigation and can't get anybody to return phone call to resolve the situation. Not a
big issue, just need it fixed
Seem to always come thru for all my purchases. This is... - Achandler1121
Seem to always come thru for all my purchases. This is the fourth vehicle I have bought from Stokes. And I have always used Brad Sallis.
Sales and Leasing Professional
Keith is by far the best car salesman I have ever dealt... - Brandi Smith
Keith is by far the best car salesman I have ever dealt with. He did not pressure me or make me feel rushed. When waiting for an approval, it was very fast & clean so you don't have to wait around for hours like most dealerships. Quick & clean communication. Every one was very professional & polite. I would definitely recommend.
They were absolutely amazing! From sales to service you... - BRADFORD7117
They were absolutely amazing! From sales to service you can not find a nice group of people! They went above and beyond what any other dealership would have done! Jimmy Burns the service manager is the most honorable man! Donahoe has a customer for life in us!
Senior Sales Pro
I HAVE A 2008 CORVETTE!!! WITH LESS THAN 30,000 MILES!... - eddiebrownjr112
I HAVE A 2008 CORVETTE!!! WITH LESS THAN 30,000 MILES! NO ONE WORK ON IT BUT THIS DEALERSHIP!!! THATS HOW SATISFIED WITH THE SERVICE!!!
Christian was a very good salesman, very helpful and... - arthurdburgess
Christian was a very good salesman, very helpful and knowledgeable in his profession he and Patrick made the process simple for buying, I will use them again in the future when I am in the market to buy again. Thanks
Just got a approved for a 2019 Toyota Camry LE it is... - Steve Gipson
Just got a approved for a 2019 Toyota Camry LE it is scheduled to be delivered tomorrow can’t Waite!! Very happy with Veronica she was extremely nice and helpful I can’t Waite to take pictures and take my new car for a drive. I’ve never had a car delivered to me before this will be a new experience. I recommend %
Awesome - TRINITY.SHARDA
Easiest transaction I’ve had when buying a car! Bob is awesome!!!!!!!!!!!!!!!!! He will definitely be my go to go from now on! I’m in love with my Jag
I had heard Townsend Nissan was a great place to buy a... - Colonel Jimmy Adams
I had heard Townsend Nissan was a great place to buy a car. I went to find out. I was so impressed I bought two cars. A lot of folks at the dealership helped our decision, but thank you “Cheezie “ Shanks for guiding us through our decisions. Never felt pressured, always a way to get questions answered, and fair deals on two fine Nissan cars. I recommend Townsend Nissan and ALL the wonderful staff if you need to buy or trade.
Sarah was very friendly knew her job also got me in and... - Luiyv13th
Sarah was very friendly knew her job also got me in and out I love the staff they work together as a team to get the job done
Bought a BMW in December. Contacted Lance and told him... - Christinyo91
Bought a BMW in December. Contacted Lance and told him check engine light was on day 3- now laying $500 in repairs with no help from the dealership. I was instructed with a. YouTube video to reset the check engine light. I had to be towed home twice last week and was never informed of the dealership having a service department until their rude manager contacted me after I had the vehicle 30 days and there was nothing they can do. I was told I should’ve done my homework and they were BMW certified. I was told incorrectly about how or where I could charge the car and now my reviews and post on their Facebook has been deleted bc they want to deceive people. Currently I have no vehicle because it has been at BMW yet As well as being inconvenienced by not being able to go to work without transportation. Poor customer service and lack of communication/empathy for their customers.
Ali also talks down to people and just wants to argue. His way- no way.
People will find out how you treat people.
I cannot say enough about how great our experience with... - Regina.evans1
I cannot say enough about how great our experience with City Auto Sales of Hueytown was. From the first phone call to driving her home... Everyone was friendly and professional.
2020 was rough. The pandemic created what I call 'COVID Challenges'. We thought this much vehicle could be out of our reach for now. No, it was a smooth transaction because the GM along with J.E. in finance, made it happen! We're very grateful.
We have two toddlers under the age of 3 and needed an SUV to simplify our lives. Our 'new to us' Yukon Denali looked beautiful in the pictures... It is gorgeous in person, looks, and drives like it's brand new and the bucket seats in the middle, allow us to buckle'em in and they cannot touch each other = PEACE.
A heartfelt THANK YOU to everyone at City Auto Sales of Hueytown!
recall Mishap - youngbll
Hi I took my Jeep Cherokee here for 2 recalls. Driving home that night, my car starting acting crazy. It was speeding when I wanted it to stop and lunging periodically when driving. I called the service department to discuss. They were concerned and wanted me to get it back to them right away. Due to my work schedule, it would have been 4 days before I could get it to them. The service department came to my work and picked up the car, fixed it and brought it back to me. They didn't want me driving around with the car acting so nutty. They indicated the recall had malfunctioned and repeated the recall procedure followed by a test drive to make sure all was ok. Thanks for the extra effort to make sure my car was corrected.
After navigating for a moments it was obvious you had no... - nuwwine4u
After navigating for a moments it was obvious you had no information on your staff.
I believe you do yourself a grave disservice by not having pictures of your mgmt & sales staff.
I know several salespeople from this region, yet I have lost touch with them.
IF they were employed with you and I was cognizant of that...I may possibly purchase from them.
Not a total stranger---relationship buyer I am.
Dealer allowed to state-safety-inspect the bad cars it sells - artistdon2005
Peter the owner of High line Imports claimed to perform a state "safety-inspection" on the car my wife and I purchased from them --- and they put a state safety sticker on it --- but the car they sold us had a hole in the exhaust requiring $400 in exhaust repairs. It broke down after an hour because "it looked like no one ever changed the oil" according to our mechanic. The junk in the oil pan caused a camshaft sensor to be filled with sludge and the Oxygen sensor was burned out, costing another $600. This dealer is simply a licensed curb seller, flipping dirt cheap used cars at high profit without doing a single thing to see that they are mechanically safe and in decent shape.
Be very cautious buying a vehicle from this location, I... - cshirey123
Be very cautious buying a vehicle from this location, I bought a 2008 bmw 535i from them and 2 days later the engine started knocking, and the engine is completely ruined. They were not concerned that I paid cash $6000 and the car is ruined. They just said sorry about it. Hope it gets better. Be VERY CAUTIOUS DOING BUSINESS HERE.
HORRIBLE - MS
After a couple of weeks of letting this settle, I am still drawn to post my review. Our experience with Hendrick was nothing short of HORRIBLE!!!!!!!!! If Sean is the sales manager, RUN or at minimum (if you just absolutely have to get a car from them) look for someone else. I do believe "initially" he tried to be helpful but in the end, his disgusting attitude and manipulation of numbers revealed that he was a true xxxxxxxx sales rep. Please do not believe anything he/they say or write on paper as its all a bunch of LIES. Manipulation of numbers, intentionally omitting information, agreeing to certain items and then "forgetting" about the agreement are just a few of the things we incurred. They also sold the car we placed a deposit on - (Wow right! Again another xxxxxxxx sales rep move). I would not be surprised if he (or someone from the so called "management" team) comment poorly to my review as this is what I have noticed after reading other reviews. Also after several voicemails requesting to speak to management, I still have yet to receive a phone call; which also shows you the level of customer service this facility provides. I almost hate that I have to leave even 1 star here, but then again maybe I should be saying Thank you because as soon as we looked elsewhere, we were able to find a WAY WAY WAY better deal. A Nicer jeep with WAY more then we were looking for an WAY less then the crap Hendricks was offering. SO all in all this was a blessing in disguise. I'm only posting this as a buyer beware. They will only give you pennies off of the AWP and almost with an arrogant attitude. They will try to shift things around to make it appear as if you are getting a deal. Adding on to "marketing" pieces such as door guards and nitrogen tires (a bunch of crap to inflate the numbers - no one needs this mess). TIPS: When negotiating, focus on each individual component and DO NOT let them try to bunch it all together (Discount with down payment with xyz). Ask for free oil change/ service. Ask for military discounts ($500). Ask for a freaking free keychain because that's the least they could do. And most importantly, SHOP AROUND!!!! Don't be afraid to look out of state. I have never ever in all of my car buying days experienced such horrible service and never will I again. Thanks Hendricks for a lesson learned.
If I could give 0 stars, I would. DO NOT TRUST THESE... - ladylynnlorwin
If I could give 0 stars, I would. DO NOT TRUST THESE PEOPLE! They are very overpriced and will rip you off in every way possible!
Birmingham Luxury Motors
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Sr. Client Advisor
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