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Shawn’s a go getter and has made me fall absolutely in... - Coripope2017
Shawn’s a go getter and has made me fall absolutely in love with the Dodge Challenger. Thank you so much I’ll see you soon.
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Internet Sales & Marketing Director
Excellent Customer Service and experience - tntaz
I purchased a used 2019 Chrysler Pacifica from Moss and it was a very pleasant experience. The salesman was not pushy and allowed us to test drive several Pacifica's that were on the lot.
Edward Parker was a very easy salesperson to deal with.... - Vol74
Edward Parker was a very easy salesperson to deal with. Very knowledgeable and personal. No high pressure. Same with the finance department. Would highly recommend this Dealership.
We had the most wonderful experience with this... - VWerneth
We had the most wonderful experience with this dealership. Ira was very very helpful. We transacted our entire deal over the phone. Ira made our transaction very smooth. No hassles, No pushing, Ira conducted our transaction in a very professional way. He did not fast talk us, like so many car salesman does. Ira was very patient and kind as we asked every question about the vehicle we were inquiring about. And the BIG BLESSING WAS, they drove our vehicle all the way to our home, yes! HOME DELIVERY! We inspected the vehicle, and it was just as Ira had conveyed to us..not leaving one thing out. It was clean!
If you are looking for a vehicle, do not want any hassles, no hidden surprises, then go to TEAM ONE CHRYSLER AND ASK FOR IRA... thank you Team One! Oh and one more thing... I believe IRA needs a raise!
These people are amazing they worked with me and helped... - bamerine
These people are amazing they worked with me and helped me get in to a brand new 2020 Chevy Malibu they are amazing. I wish I could give them more then 5 stars cause they went above and beyond for me. Deionte and DJ were amazing
Great Experience! - ricklatta61
We were in and out in less than two hours including the test drive and signing all the papers. All employees were very friendly and treated us like we were friends and family. I can't say enough good things about our salesman, Ryan Morton. We will definately put this dealership at the top of our list when we're in the market for another vehicle!
Very Disappointed. - Sherrie
Jeep giving all kinds of codes,then radio would go off, clock would go back to 12:00, then engine would shut off but not always. Happen over and over. Took it in they pulled the codes and when I ask what they were. They said old codes. They cleaned battery cables and tighten then up. Drove it 20 miles nothing. Told me couldn't find anything wrong. Husband drove it same thing. I put it back on my mail route. Started back coding. I do have to say in the past they have been good to me. But it seems like they have lost some really good people that worked their. They also need to upgrade the mechanics equipment bad. They are so far behind other dealerships. Just seems like to me they should have known what was wrong with my Jeep. It's still giving codes and still not fixed. But that is my work vehicle and I can't take off for days at a time for them to fix it. They never have parts sometimes they even get the wrong part in and that cost me another days pay. They also need to train more than on Chysler person to work on Chysler products. That would help so much.
Now BASSWOOD - false advertising and fraudulent practices - redford
My wife was assisting my 74 year old mother-in-law in purchasing a used vehicle from Basswood (2016 Toyota Corolla). She saw the advertised price for the car on the internet, and called and spoke with a gentleman named Eddie. A deal was arranged where the car would be purchased at the full asking price, along with the necessary taxes, etc. As we live in Florida, and my wife's mother lives in Gadsden, they agreed to deliver the vehicle to her for that price. On the day before the purchase was to take place, Eddie called my wife and told her that they would need an additional $500, as his manager and the owner said they weren't making enough money off of the deal. When a price is advertised, a deal struck for that FULL PRICE, and arrangements are made for the purchase, I feel that it is fraudulent to then come back and demand more money. I am writing this because I feel the public needs to be aware of how this company tries to take advantage of females and the elderly.
Tore up rear end of my Dodge truck during recall work - weespot414
Took my 2005 Dodge 1500 Ram pickup to dealer for airbag and pinion nut recall. Two weeks later, truck rear end squealing on the way home from work. Called a buddy who recommended a nearby rear end shop. Took it there for repair. After rear end repair completed, this shop owner told me that the Jenkins Chrysler mechanic had majorly over tightened the pinion nut, resulting in $1,095 worth of repairs. I called the Chrysler service manager, and he said since I didn't bring the truck to him, they would not pay for my repairs. Meanwhile, this same service manager called the repair shop where my truck was, and asked them to fax a copy of my receipt to them, and asked the owner twice if the overly tightened pinion nut had caused the damage. The owner told him twice that it did do the damage conclusively. I think if I had taken it back to Chrysler, they would've denied ever damaging it!
Triple A Experience - Gsplprch1
I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.