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Gene was amazing and sets the bar for what it should mean... - mattwisecup
Gene was amazing and sets the bar for what it should mean to not only be a salesman but a man who seeks to put you and your family in a vehicle you will love for years to come. We will only shop at Gray Daniels from now on because of Gene and the immensely high bar he has set for what top notch service really means.
Excellent service department. Quick repairs and friendly... - Wanda
Excellent service department. Quick repairs and friendly and knowledgeable employees. They always complete my repairs in a timely manner and complete everything that I came in for. Keep up the good work.
Wow! What a difference! - marsha
I was advised to take my ford to Rogers-Dabbs Chevrolet by the people of Gray-Daniel Ford. I took their advise and was I ever glad that I did. Gray-Daniel Ford charged me for a wheel alignment, but never took the mud off the inside of my wheels thus getting a false read. My car started shaking 24 hours after they aligned it. Randy at Rogers-Dabbs found that the hub was bent and 2 wheels were cupped. Gray-Daniel never said anything about that. Jason and Randy found an oil leak, a problem with the transmission, and the rear brakes were almost metal to metal. Gray-Daniel told me my brakes were in good shape. Gray-Daniel told me that anything they check cost $152 for each thing they look at. Rogers-Dabbs charges a one time fee, and all my needed repairs fell under my warranty except for the wheel rotation, alignment, balancing, and the brakes. Plus Rogers-Dabbs had a courtesy car for me while my car was in the shop. Andee and Montez were very friendly and caring. I can't say thank you enough for what Rogers-Dabbs did for me.
Service - Sandy
Jimmy is the Service Manager and Dee is the parts manager. These two guys have almost 60 combined years in GM experience. For the BEST quality service in Mississippi, this is a must go to dealership. They will do what it takes to keep your vehicle in tip top running shap. Unlike other dealerships, the service manager doesn't test drive vehicles. Jimmy Steadman will take time to oversee everything pertaining to your vehicle from start to finish. The service advisors are also friendly and knowledgable.
Went to get an oil change which they kept my car back... - Toot
Went to get an oil change which they kept my car back there a whole hour to charge me labor fee because it dont take a hour to change oil..This the highest i ever been charge since i been going there
Buyer Beware. Yo-Yo Financing. - Derek Craft
Beware, this dealership engages in Yo-Yo financing.
On 09/02/2019 I traded in my truck at payoff value and purchased a new one at this dealership. We were approved financing at an acceptable rate, signed papers and left with the truck.
11 days later, we were contacted by "Tony", the Finance Manager, telling us the financing had fallen through, and that we either needed to bring the truck back to the dealership or sign a new contract (+5% higher APR than the original contract and +$60/mo higher payment). I asked about terminating the deal and just taking my trade-in back, along with my down payment. Tony replied, "No. We've already paid for the truck." So they have taken my truck and placed me in a position where I have two choices. Return the truck and walk home, or pay close to double the retail value of the truck due to outrageous finance charges.
I was appalled. Before returning to the dealership to sign this contract I knew I would regret (what choice did I have, really?) I reached out to both GM and the manager of the dealership. I recounted the facts as they happened to both parties. GM stated they would open a case and relay the complaint to the dealership. I spoke with Brent Skinner over the phone and explained the negative experience we've taken from his dealership and asked if there was anything he could do for us as a customer. Perhaps something to retain a customer and act in good faith that the deal had gone from fair to taking advantage of a consumer?
"No", Brent Skinner's words were "As a customer, you don't see our side and what we have already done for you to make this happen" - meaning the new contract with a ridiculously high APR that they had to "pull strings" to make happen. Even an offer of a tank of gas to drive out 30 miles to buy into their deceptive practices would have been a nice band-aid on the wound they've inflicted on our wallets already. Let it be known that I did my part to reach out to all relevant parties to find a solution before resorting to sharing my experience with the public. However, it was made apparent to me that management at this dealership doesn't deal in pragmatic, good faith solutions. "Sorry." is best this business has to offer, from my experience.
This dealership will allow you to leave their lot with their vehicle, with a seemingly great deal, under the impression that the financing was approved and finalized, only to reel you back in, pointing fingers at financial institutions and not their own feigned ignorance of what an approval really entails. Twice, the finance manager gloated about having "been in the business for over 20 years", but for us it's become apparent how those years were spent.
In conclusion, I would not recommend this business in any capacity to anyone. I can guarantee that my family and friends will stay far away from this place. Y'all had a choice and several opportunities to turn this into a positive experience and make a return customer of us and you failed tremendously.
In the end, it may have been completely legal. But legality does not equate morality and in our opinion this is a very immoral business.
BEST DEALERSHIP EVER!!!! - tbonds04
I recently went to another dealership in Tennessee and they excessively ran my credit score down by 100 points. We needed a second car to get around and Dannie Sanders did an awesome job at finding me beyond what I wanted. I'm purchased a 2015 Chevrolet Equinox in which I love. I got approved within a day and knew exactly what was what. The Finance manager Holly offered me everything I needed and the paperwork was the fastest process I have ever experienced in my 20 years of driving. The owner Mike worked with me to make sure i received everything that I needed and wanted. Even after I made the purchase I received a goodie box filled with a thank you card, cookies and Triple M coffee mugs. I have never had this experience ever with any other dealership. This is by far the greatest I've ever had. I will definitely be back to purchase all of my vehicles from them.