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Excellent service. Jeff searched for deals and never... - AD
Excellent service. Jeff searched for deals and never suggests work just because. I recommend this service department and Jeff to everyone in need of a mechanic!
Top Reviewed Service Specialists At This Dealership
Just bought a ficus from Nathan Hall at tri county ford... - Ann
Just bought a ficus from Nathan Hall at tri county ford on Saturday! Awesome experience and super quick! We will go back soon. He did a great job!!
This is by far the best Dealership around I’ve been... - Hickspainting12
This is by far the best Dealership around I’ve been buying here 25 years and just like today they treated me great and stayed in the deal until we reached a far number both ways .. you Will not beat Eddie Gilstrap Ford I don’t care where you go ..
Henry Galluser was extremely polite and professional. Oil... - Michael
Henry Galluser was extremely polite and professional. Oil change and tire rotation was finished on time as promised. Definitely thinking about making my next purchase at this dealership!
Only place I will ever have my Ford serviced! Joe Heun is... - daniellesnawder
Only place I will ever have my Ford serviced! Joe Heun is an amazing service tech and I was in and out faster then expected!
This was my first visit for my 5000 miles service and the... - DP Chin
This was my first visit for my 5000 miles service and the staff was friendly and explained in detail what was serviced.
The time there was quick and they told me upfront how long it would take.
Will do everything possible to resolve your problem.... - markettabrock
Will do everything possible to resolve your problem. Return calls in a timely manner. Normally a short line yo drop off or pick up your vehicle.
Great Service - Joe G
We recently bought a used Lincoln from another dealership and brought it to Oxmoor Ford & Lincoln to get a code for the door lock system. I asked about a repair for the driver's lumbar system and our service representative, Marlene Goffinet, checked and found it would be fixed at no cost under warranty. While we waited for the code and a check on the lumbar system Marlene would keep us informed about progress on the car. When the car was ready, it was brought to the waiting area washed. While we bought the car elsewhere, Marlene made us feel like valued customers. I dread going to dealers for repairs, but thanks to Marlene, our experience with Oxmoor Ford and Lincoln was very pleasant. I would not hesitate to take my car in for service there.
My wife and I started driving on Thursday, 19 Nov 2020,... - steve
My wife and I started driving on Thursday, 19 Nov 2020, to visit our daughter in Maryland for Thanksgiving. We planned a stop in Bardstown because the Makers Mark barrel I sponsored as an Ambassador about ten years ago is ready and its time to get custom bottles from that batch! Well, the power steering on our 2006 Lincoln Town Car started to fail three hours from our hotel. I stopped for fuel, checked the power steering fluid, and there was a significant loss. I filled it up, we made it to Bardstown, but the power steering was growling and barely working. On the way to our hotel we saw the Conway Heaton Ford dealership just 1/2 mile down the road! What luck! We brought the car there at 0800, explained the situation, and they IMMEDIATELY started working on it.
They trobleshot the problem, went to get the parts, and had it fixed by 0930!! We made it to Makers Mark on time, and then hit the road to Maryland on schedule. Carl Childers was the great guy who helped us, and whoever the mechanic was, God Bless him too. I spent 33 years as active duty Air Force and I've been all over this nation in almost every state. In the hundreds of thousands of miles traveled we had the opportunity to use dozens of dealerships, and other mechanics, over the years. Today may be the best service department performance I've ever experienced. No exaggeration. Your service team changed our day from what could have been a disaster, to a blessing. Thanks!
Steve Cahanin, Col, USAF (Ret)
Had my 2016 Fusion in for service. They were very... - DL
Had my 2016 Fusion in for service. They were very professional, explained everything, and quickly serviced my car. Will definitely use them in the future.
At Town a d Country Ford on Preston: Had my 2020 F150... - Robodoc
At Town a d Country Ford on Preston: Had my 2020 F150 repaired twice in 2 weeks for rodent damage to my wiring. My service rep was Donna and she was very professional and with a personal touch. She's what service is supposed to be about. Work was also done in a timely manner and the tech showed me where the damage had occurred and how to prevent it in the future. Best experience I've ever had with dealership service anywhere.
Service department has a rude attitude Steve tries to lie... - davidagalassinisr
Service department has a rude attitude Steve tries to lie and intimidate incompetence by the service techs My AC is broke again two times in 3 months and they have excuses every time never their fault. I have an open case with them at the corporate level they refuse to let me on the property because I complained after giving them $1800 in repairs not done correctly. Management is the same covering up shoddy workmanship and bad customer service with repairs.
Took 2013 Ford Escape in after replacing the battery 3... - osters.chris
Took 2013 Ford Escape in after replacing the battery 3 times in a year. My own mechanic told me to have a dealer run a diagnostic test on the vehicle systems to make sure there was no internal draw. As this can only be done by a dealer (proprietary), took it in and was told this takes an hour to run the test. They had the car for two weeks, first confirming there was a draw over the phone and they hadn’t figured out exactly where yet. Never found the draw and claimed the car had no other issues approximately two weeks after I dropped it off for an hour. Charged $200 for labor without addressing the problem I signed off for. Horrible customer service in the service department. Would not recommend to anyone. Go to Louisville Ford dealers across the river at all cost.
I was there yesterday. My car problems started 2 weeks... - stevenpark2211
I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!
warranty work - f250
I am writing this letter to express that as a Ford customer I am very upset about 2 major locations and the work that they have so called completed on my 2005 Ford F250 Harley Davidson VIN#1FTSW21P65EC24124. The location of Gary Yeomans Ford 1420 N Tomoka farms rd Daytona Beach Florida 32124 and Bob Swope Ford in1307 North Dixie Ave Elizabethtown KY 42701.In regards to being "Ford Tough". I have been a loyal ford guy for 26 years. I originally took my truck to have it head gaskets fixed at Gary Yeomans Ford which is an authorized Dealer in November 25 2016 and I went back to the dealer on 12/2016 and explained that I was leaking fluids and they was going to charge me again to tighten up clamps etc until I contacted the General Manager and he took care of it at no charge and said that they just did that work and it is not on me.A little later I went back to Gary Yeomans Ford and explained that I was still leaking .They said it was the water bottle and I paid $ 314.86 . I relocated back to Kentucky and it continued to leak.So I took the truck to Bob Swope Ford in Elizabethtown Kentucky. Where I was told by their mechanic that the motor does not have an intake gasket and that it was the water pump.I had to explain to a CERTIFIED MECHANIC what the intake gasket looked like and where it was located and that the water pump and radiator was NEW.It was the circle one that is located in the front of the motor. He refused to listen to me until a co-worker explained to him that I knew what I was talking about. So I ended up leaving the truck there to have it fixed under warranty.Bob Swope called me and said that they will have their master diesel mechanic look at it to ensure that it is fixed correctly because the gasket had been pinched from where Gary Yeoman ford did the original work.And that they would do a pressure test etc.
I was then called and told that it was fixed under a warranty claim and that it was ready for pick up.I drove the truck on vacation 1600 miles to find that the truck was not fixed and it was still leaking fluid and that there was blow back from the tank.So when I returned I took it back to Bob Swope Ford and explained that it was still leaking.So they said it was the tank and replaced it under a warranty claim.Diane (service writer)had a technician drive it home over night and told me that the truck would be ready on 7/21/2018.When I arrived I was told that there is a different issue.and that they would have another mechanic look at it on 7/23/2018.I was called in the morning of 7/23/2018 by Diane and she stated it could be a head gasket which is under warranty or a cracked head and if it was a cracked head that i would be responsible for $3300 on labor plus material.Neither dealer had the heads tested before performing the job.
I do not have that kind of money lying around to pay again for something that should have been fixed right the first time.I have already spent over $5800 for a AUTHORIZED FORD DEALER to fix my truck correctly.I am being told from Gary Yeoman Ford Dan Hickey that the issues that I am having is covered 100% by the warranty of parts and labor and then from Steve Couch at Bob Swope ford that they will not use the warranty because Gary Yeoman installed the parts wrong. I am a consumer . It is not my responsibility nor did I do the work myself.I paid a certified dealer to do what needed to be done and should not have to suffer the consequences because they did not do it correctly.I have the contract which states parts and labor and Steve couch states that Gary Yeoman Ford did not install it correctly so that they do not have to honor the contract. That being said it is not my fault that a certified Ford Dealer did not do the work properly.Dan Hickey spoke with Steve and he said that he would honor the warranty in the beginning on 8/22/2018. AND IN THE END STEVE REFUSED TO HONOR THE WARRANTY AND BE A MAN OF HIS WORD.
I PUT MY FAITH AND LOYALTY INTO FORD AND MY HARD EARNED MONEY, For me to take it too 2 Authorized Ford Dealers and to pay for their certifications and experience and my truck is still not fixed is a major issue.These dealers have redone my motor 2 times under warranty and it is still not fixed.
I ask as a loyal customer that Ford Motor Company step in and fix these issues on my truck at no cost to me as soon as possible.I am a single dad of 3 children that works hard for my family and I can not continue to pay for something that should have been corrected the first time it was redone and paid for.Since the dealers failed to test the heads originally and has been inside the motor 4 times on warranty issues it should not be passed onto the customer for their negligence.I have taken my truck back to these authorized dealers 7 times to address the issue that I have paid for from the beginning. Now I am being told that it is a 50/50 chance that if it is a head gasket it would be covered under warranty or if it was a cracked head which I would be responsible for since they failed to do their part and was paid to fix at both authorized dealers.Why didn't the certified dealers check all of this as they where paid to do.After the heads where tested they needed to be milled. IT WAS NOT A CRACKED HEAD AND SHOULD BE COVERED ON THE WARRANTY WHICH DIANE STATED IT WOULD BE.
At this point I am past understanding and patience. I loose money every time I have to take off work to take my truck back to a dealer to have it fixed correctly which it is not happened yet.The so called certified mechanics are worried about the bottom line and not the customer.If my truck was fixed correctly the first time I would not be dealing with it at this time. I have included copies of the invoices on which I have paid for a service by FORD and copies of the warranty paper work that something had to be redone AGAIN.
These certified dealers represent Ford Motor Company on sales and their labor.
On 9/21/2018 I received a call that my vehicle was ready for pick up and that my balance owed was $3723.00. Upon picking up my vehicle I asked to speak with the Owner of Bob Swope Ford (Carl Swope)and was told he is aware of the situation and he would not do anything about the issue at hand. After I paid the bill in full against my better judgement my vehicle was pulled up to the garage and immediately seen that the check engine light was on. So I went back in to Diane and showed her and was told to leave the vehicle with them once again. They have had my truck since 8/22/2018 and apparently do not take measures to COMPLETELY FIX WHAT I HAVE PAID FOR from the beginning.The fact that they have fixed the vehicle and used the warranty the first time they had serviced my vehicle and now they refuse to honor the warranty when they had to fix it correctly and charge me over $3700.00 is completely unethical and shallow.
Making Things RIGHT!!!!! - Jay Woods
They identified the problem and had me ready in a day. This is after another verified Ford dealership said nothing was wrong with my vehicle.