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I was there yesterday. My car problems started 2 weeks... - stevenpark2211
I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!
UPDATE: I continue to be harassed by this dealer with... - wildm001
UPDATE: I continue to be harassed by this dealer with email and sales notices despite requesting no future mailings.
As if I would ever own a MINI again. I sold mine thankfully, after fixing the Turbo, Timing Chain components, cooling fan, thermostat, sensor & outlet, water pump, and the belt tensioner, valve cover gasket. All replaced at 77,000 miles. The Turbo Oil supply line and seals had to replaced much sooner, right after having Mini of Lou perform a recall on the Aux. water pump.
Character is revealed under adverse conditions.
Any customer paying to buy an expensive car shouldn't be suprised that everyone involved in the process, goes out of their way to facilitate the deal. That's what they are there to do, sell cars!
I rate Mini of Louisville a "zero" in character, for their failure to take corrective action after damaging my MINI, other than try to waste my time after going to them for service they had to perform under a recall on my 08 MINI Cooper S with 51K.
After a recent visit to Mini of Louisville to have a recall performed to eliminate a fire hazard, the oil line to my turbo started leaking while there. It did not leak prior to my visit. They replaced one fire hazard, the aux. water pump, with two hazards. In addition to the new leak, the electrical wiring harness is now dangling, since they didn't replace the securing strap that was also evidently broken during removal.
Mini of Louisville called during the recall service and wanted to charge me $500.00 to $600.00 to repair the new leak, supposedly saving me $$ since they were working in that area??? I checked my drivers license, it says that I WASN'T BORN YESTERDAY!
I have 51K on my MINI and never had a leak, but Mini of Lou. suggested that this is a normal seal to begin leaking. I don't believe that or it would be recalled as a fire hazard more than the water pump, since it allows engine oil (flammable) to come out on top of the hottest part of the engine!
I ordered the parts from another MINI/BMW dealership for around 75.00 plus shipping.
It includes the Oil line, 4 seals and 2 thru bolts. One zip strip will stop the wire from dangling. I'll replace everything and take care of any future issues without their assistance. I like my MINI but for them to damage it, then try and charge me for it, is unacceptable.
But if they were right, that these leak regularly, then other MINI's with a turbo should expect that as a part of your future MINI maintanence expense. Probably should estimate 1000.00 for this repair by itself!
Don't forget the inconvenience of scheduling service, taking off from work to take it there and pick up your MINI. And I hope they don't make something else leak on your MINI when you take it there!
Good luck doing business there, remember the song, "Smiling Faces"?