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This is by far the best Dealership around I’ve been... - Hickspainting12
This is by far the best Dealership around I’ve been buying here 25 years and just like today they treated me great and stayed in the deal until we reached a far number both ways .. you Will not beat Eddie Gilstrap Ford I don’t care where you go ..
Will do everything possible to resolve your problem.... - markettabrock
Will do everything possible to resolve your problem. Return calls in a timely manner. Normally a short line yo drop off or pick up your vehicle.
Great Service - Joe G
We recently bought a used Lincoln from another dealership and brought it to Oxmoor Ford & Lincoln to get a code for the door lock system. I asked about a repair for the driver's lumbar system and our service representative, Marlene Goffinet, checked and found it would be fixed at no cost under warranty. While we waited for the code and a check on the lumbar system Marlene would keep us informed about progress on the car. When the car was ready, it was brought to the waiting area washed. While we bought the car elsewhere, Marlene made us feel like valued customers. I dread going to dealers for repairs, but thanks to Marlene, our experience with Oxmoor Ford and Lincoln was very pleasant. I would not hesitate to take my car in for service there.
My wife and I started driving on Thursday, 19 Nov 2020,... - steve
My wife and I started driving on Thursday, 19 Nov 2020, to visit our daughter in Maryland for Thanksgiving. We planned a stop in Bardstown because the Makers Mark barrel I sponsored as an Ambassador about ten years ago is ready and its time to get custom bottles from that batch! Well, the power steering on our 2006 Lincoln Town Car started to fail three hours from our hotel. I stopped for fuel, checked the power steering fluid, and there was a significant loss. I filled it up, we made it to Bardstown, but the power steering was growling and barely working. On the way to our hotel we saw the Conway Heaton Ford dealership just 1/2 mile down the road! What luck! We brought the car there at 0800, explained the situation, and they IMMEDIATELY started working on it.
They trobleshot the problem, went to get the parts, and had it fixed by 0930!! We made it to Makers Mark on time, and then hit the road to Maryland on schedule. Carl Childers was the great guy who helped us, and whoever the mechanic was, God Bless him too. I spent 33 years as active duty Air Force and I've been all over this nation in almost every state. In the hundreds of thousands of miles traveled we had the opportunity to use dozens of dealerships, and other mechanics, over the years. Today may be the best service department performance I've ever experienced. No exaggeration. Your service team changed our day from what could have been a disaster, to a blessing. Thanks!
Steve Cahanin, Col, USAF (Ret)
I was there yesterday. My car problems started 2 weeks... - stevenpark2211
I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!
Making Things RIGHT!!!!! - Jay Woods
They identified the problem and had me ready in a day. This is after another verified Ford dealership said nothing was wrong with my vehicle.