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John Bishop is without a doubt one of the most... - Dabrinkley62
John Bishop is without a doubt one of the most professional people I have encountered at any dealership. He took car of my car as if it was his own and kept me updated continuously. I’m sure he treats all of your clients with this type of care and should be commended for it. I live two miles from Bachman VW and will drive across the bridge to have all of my service work done at your dealership because of John’s attention to detail. I currently own a 2017 Touareg Executive and intend to keep it since the model is no longer available in the US. Thanks again John!
Top Reviewed Service Specialists At This Dealership
They were great at selling and not telling important... - tatted77pandora
They were great at selling and not telling important details on a car that sat on a lot for 2yrs? Ive had my 2014 Passat tdi for a year and half, and in this time I've had 4-5 heater core is installed and one on the verge of going bad that I just had put in at Christmas and got it back , radio dont work, coolant lights gone off 2x.. I mean its just beyond ridiculous! They ruined my oil pan tried and made me pay $700 for a new oil pan they messed up( told me the threads wore out and did I take it anywhere else? ) . After I have something done there I can almost guarantee a week later that I'm going to have something else major go wrong with this car. I have spent more in repairs than what the car is even worth it's the biggest piece of crap I have ever owned I will never buy another Volkswagen I will never ever go back to Bachman, they rip you off in costs. And I do like the car, it drives great, has great handling and pic-up , looks nice and because of all this I just want it gone.
I was there yesterday. My car problems started 2 weeks... - stevenpark2211
I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!
Service manager refused to do an alignment which I... - segfault
Service manager refused to do an alignment which I specifically requested, claimed the reason my car was pulling to the right was a leaking tire on the right side, which they patched. Failed to do a tire inspection which was required as part of the 20,000 mile interval service on a Jetta. Had they done this they would have noticed feathering at the inside edges of the tires, indicating an alignment problem. After I made another appointment to get an alignment, they billed me for an alignment without performing one. Tim French, the owner of the dealership, eventually refunded the money I paid them for the alignment after I presented an invoice from another alignment shop showing that the car had not been aligned at Montgomery Imports.
They made little to no effort to resolve the chronic rattles and engine knock in my Jetta. Another dealership eventually found a bad intake manifold changeover valve as the cause of the engine noise and put foam under the VIN plate to fix the rattle.
Emissions refit nightmare - BigSixx81
Let me start by saying the mechanics do quality work. No issues whatsoever with them. But, the service department has serious issues in the office.
I've had my vehicle serviced exclusively by Neil Huffman for years. This time was a NIGHTMARE. My TDI needed the emission modification and a wheel bearing. I made it clear 4 separate times that it needed the emission modification. I picked the car up and reiterated that they needed to close out the ticket so my claim could process.
Fast forward 3 days and I call 4 times to find out why it has not been closed out. No answer, no call back. The piss poor attitude of Dara and obvious incompetence is shown after I drive up to talk face to face. I am informed initially that they have one person who processes claims and she only does claims processing when she sees fit. I told her that I'd wait there until it was processed.
Dara leaves and some dude comes out and informs me that the emissions modification was NOT done. Then he proceeds to tell me that they were 3 weeks behind on warranty work and he could schedule me an appointment.
So, through either sheer stupidity, utter incompetence or just good ol' fashion laziness they arbitrarily decided to do the work that got THEM paid. But when it came to warranty work that would pay ME 5g, they couldn't be bothered.