I've experienced nothing more than a poor experience from... - mrmedic3
I've experienced nothing more than a poor experience from Buick GMC of Beachwood. After exploring numerous options, I found myself interested in a pre-owned vehicle advertised by Buick GMC of Beachwood. Two unanswered vehicle inquiries from the Buick GMC of Beachwood website were not a surprise as I figured it was due to the weekend. The very next business day, several minutes after this dealership opened, I was eventually connected to a sales representative. I explained to this rep my interest in purchasing the pre-owned vehicle, provided all the necessary information, and requested a buyers order for my bank who had agreed to finance this vehicle. The sales rep was able to confirm the vehicle was still available. The rep even took pictures and forwarded them to me. It should be noted that I lived out of state so visiting the dealership prior to the issuance of a check from my bank was not an option. As the day continued, I maintained contact with the same sales representative. As you can imagine, closing an auto loan, especially from out of state took time but due to such an early start left me with plenty of time to travel to the dealership, test drive the car and complete the purchasing process. After later receiving a call from the bank, i received a check, negotiated a ride, and began my travel to the dealership. Soon after beginning my travel I contacted the rep to let him know of my status. I was advised to continue my travels to the dealership, however someone was currently test driving the vehicle. After already having knowledge of my anticipated endeavor as of early this morning, this news was a bit disheartening. The rep advised that he would call me back but insists that I continue driving. Approximately 25mins later now an hour into my travel, the rep contacted me back stating that the vehicle was still out being test driven by an interested customer. The rep further advised that he was unsure whether I should continue. I decided at this point to speak with a manager. I expressed to the manager that I was already an hour into my travels with a check to purchase the vehicle. I addition, I've already added the vehicle to my insurance as most dealers require. The manager advised that despite my preparation starting in the early hours of the morning, if the interested customers wanted to purchase the vehicle, he could not deny them. The manager offered me a gift card for the confusion. Serveral phone calls later, I learned that the interested customers did not purchase the vehicle. As you can imagine such confusion delayed my travel and expected arrival considering the dealership closing hours. I soon arrived at the dealership where I test drove and purchased the vehicle. I was advised during my signing that copies had to be mailed to me (I photographed what I signed) which I thought was weird. Days following my purchase, thinking that all troubles were left behind, I received a rude awakening. I took this vehicle in for a full inspection where it was discovered that several maintenance issues exist. These issues could not have been discovered from a brief test drive. In addition, I did not receive my documents. This and all of the above has completely ruined my overall car buying experience. Based on my experience, it would be my suggestion that this dealership is avoided until they can create a better experience for customers. I believe that any company can change, but must be willing.
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