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I highly recommend Tom Barrett, as a sales representative... - candicemccloud13
I highly recommend Tom Barrett, as a sales representative and everyone that works there are absolutely wonderful and friendly! Couldn't have asked for better service.
Top Reviewed Specialists At This Dealership
I had a great experience with Anthony and team.... - JAF
I had a great experience with Anthony and team. unfortunately I ordered a long time ago and GM was delayed delivering the vehicle which is frustrating. Anthony kept me updated.
I purchased a $100k Escalade and was promised I’d receive... - Kristi
I purchased a $100k Escalade and was promised I’d receive top notch service if I leased instead of purchased my vehicle. What a joke. I had an issue scheduling and then receiving information for a simple oil change. After not showing 3 times to pick up my vehicle (valet service wasn’t even offered, I had to ask) they took my car in on a Friday morning and never got back to me. All calls on Saturday went to voicemail and my sales rep never (to this day) answered my email. On Monday I had to demand to speak to a human only to be told my car STILL wasn’t in service.
I did not receive any of the service quality I was promised (including an Escalade loaner) and this whole experience was a joke. Save your time and money. If this is how they treat a $100k car customer, imagine how they treat everyone else. I can’t wait for my lease to be over and be done with these people.
I found a Cadillac ATS-V online at Crestmont Cadillac in... - ZR24
I found a Cadillac ATS-V online at Crestmont Cadillac in Beachwood, Ohio.
I then called the dealership and spoke to Joe Gordon who was very helpful. While the price was good, I did ask about the quality of the tires. I told him I planned to fly to Ohio to buy the car and wanted reliable tires for the drive back to Illinois. He represented everything was up to date and ready to go.
Upon this confirmation I made an online credit application and further proceeded with the dealership personnel about the specific financing terms. The dealership was very heavy handed in selling an extended warranty. I resisted the extended warranty and then the dealership also refused a discount of $250 on the car purchase since I declined the extended warranty. After we agreed on the price of the vehicle, and after giving my credit card information (which was supposed to be on file, rather they charged the card without my consent and approval). I then flew to Ohio for the car. Joe Gordon picked me up at the airport and when we arrived at the dealership. I noted the tires were from 2015 (while the car was a 2017 model). I immediately raised the issue that the tires were older than the car and this was at odds with what I was told on the phone conversations. Further, the tires were not reliable for the trip back to Illinois.
The dealership's Service Manager Dan Banas represented the age of the tires was not of concern. This statement is false as a matter of fact. There is a clear reason why D.O.T is on a tire and it is to inform a vehicle owner that it is time for new tires, even if the mileage limit hasn’t been met. Again, I had specifically asked about the tires while I was still in Illinois, and they had not disclosed the tires were older than the vehicle. The dealership continued to deny the tires were inferior. I left the dealership and informed them I would be at a hotel since I needed to fly back to Illinois rather than drive. At that point the the Used Car Manager Jim Turcoliveri suggested I save the lodging and flying fees and buy the car for the agreed price and get new tires when I arrived back in Chicago. This confirmed my position that Crestmont Cadillac had no concern for my satisfaction nor my safety. It wanted a sale and it couldn't care less about the professional thing to do.
I write this review so others are warned not to come to the dealership from out of town because the personnel will not stand by its values. They assume you will buy the car because that's the easy thing to do. Untruthful, inconsiderate and unprofessional are the hallmarks of the experience I had in my transaction at Crestwood Cadillac.
The dealership has my contact information if they want to resolve the issue, contact me, and do not ask me to contact you in any way. You guys dropped the ball, so you all need to own up to what you did!
GM General Sales Manager
GM Finance Manager
Kia Finance Manager