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Dealership always professional. This is the fourth car we... - Jersonsx4
Dealership always professional. This is the fourth car we have bought here. The service department is excellent also. Everyone here takes care of their customers like family.
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Sales & Leasing Professional
Great Service - Ohiogirl
My windshield spray wasn't working and with winter snowsrorm quickly approaching I called. They got me in immediately and had a driver take me to work. They made it convenient and kept me posted throughout the day. Everyone from service to the office were friendly.
I had a very pleasant experience, I feel my deal was fair... - Amy
I had a very pleasant experience, I feel my deal was fair and everyone was friendly and polite. Was out of there in my new car in under 3 hours which I consider a win.
drove over 4hrs to make a purchase - paj467
drove over 4 hrs with a trailer to make a purchase .. the salesman showed pictures and a video , but decided not to show all the scratches and dents in this vehicle . He lied to get me in there . plus this deanship said that they won't accept a check from my bank? My bank said they have never heard of this before. But I guess if they doing false advertising and lying to costumers the don't want a check that can be cancelled .
Dave was able to get me out of my lease and located the... - Anonymous
Dave was able to get me out of my lease and located the car I loved hundreds miles away!!! When I got to the dealership it was a fast process and I left as a happy customer. He made the process super easy and stress free.
Very happy with the service I received. My 2016 Terrain... - Joe20244
Very happy with the service I received. My 2016 Terrain was under warranty and they completed the repair in the time estimated. Dan was very accommodating.
Outstanding dealership; Exceptional service - twetzel21
We've been dealing with Sims in Euclid for almost 10 years. We first went there for help with a 2011 GMC Terrain with the 2.4L engine. Since then we've also bought vehicles there. We drive over 100 miles each way because there is simply no other dealership in our region whose service has even come close. The service writers are seasoned, experienced professionals who not only handle the paperwork but also guide the techs' troubleshooting and workflow. Very highly recommended.
Ryan Conway is the best, hands down! I wasn’t even... - Aliece
Ryan Conway is the best, hands down! I wasn’t even expecting to leave with a car let alone new but he made it happen !
I've experienced nothing more than a poor experience from... - mrmedic3
I've experienced nothing more than a poor experience from Buick GMC of Beachwood. After exploring numerous options, I found myself interested in a pre-owned vehicle advertised by Buick GMC of Beachwood. Two unanswered vehicle inquiries from the Buick GMC of Beachwood website were not a surprise as I figured it was due to the weekend. The very next business day, several minutes after this dealership opened, I was eventually connected to a sales representative. I explained to this rep my interest in purchasing the pre-owned vehicle, provided all the necessary information, and requested a buyers order for my bank who had agreed to finance this vehicle. The sales rep was able to confirm the vehicle was still available. The rep even took pictures and forwarded them to me. It should be noted that I lived out of state so visiting the dealership prior to the issuance of a check from my bank was not an option. As the day continued, I maintained contact with the same sales representative. As you can imagine, closing an auto loan, especially from out of state took time but due to such an early start left me with plenty of time to travel to the dealership, test drive the car and complete the purchasing process. After later receiving a call from the bank, i received a check, negotiated a ride, and began my travel to the dealership. Soon after beginning my travel I contacted the rep to let him know of my status. I was advised to continue my travels to the dealership, however someone was currently test driving the vehicle. After already having knowledge of my anticipated endeavor as of early this morning, this news was a bit disheartening. The rep advised that he would call me back but insists that I continue driving. Approximately 25mins later now an hour into my travel, the rep contacted me back stating that the vehicle was still out being test driven by an interested customer. The rep further advised that he was unsure whether I should continue. I decided at this point to speak with a manager. I expressed to the manager that I was already an hour into my travels with a check to purchase the vehicle. I addition, I've already added the vehicle to my insurance as most dealers require. The manager advised that despite my preparation starting in the early hours of the morning, if the interested customers wanted to purchase the vehicle, he could not deny them. The manager offered me a gift card for the confusion. Serveral phone calls later, I learned that the interested customers did not purchase the vehicle. As you can imagine such confusion delayed my travel and expected arrival considering the dealership closing hours. I soon arrived at the dealership where I test drove and purchased the vehicle. I was advised during my signing that copies had to be mailed to me (I photographed what I signed) which I thought was weird. Days following my purchase, thinking that all troubles were left behind, I received a rude awakening. I took this vehicle in for a full inspection where it was discovered that several maintenance issues exist. These issues could not have been discovered from a brief test drive. In addition, I did not receive my documents. This and all of the above has completely ruined my overall car buying experience. Based on my experience, it would be my suggestion that this dealership is avoided until they can create a better experience for customers. I believe that any company can change, but must be willing.
2015 Ford Escape - Soverfield
I have to start by saying Lue Vascek was vary nice and helpful when I bought my Vehicle.
About a week later I noticed my car was starting hard. The next morning dead will not start or crank. Jumped started drove 1 hour to work shut my car off and would not start again! I called Lue first to give them the chance to take care of a customer as they should. They said they would not do anything for me that they checked the battery during service and it was fine it was on me. I find this completely unacceptable 8 days after purchase. I will not be returning for service or any sales. I understand that this car is "As is" but 8 days after purchase is unacceptable and to not even offer to take care of me in any way is unacceptable. This will take a possible life long customer in to someone who will tell everyone he meets About there poor customer service. I worked at Ganley Village for 4 years as a tech and we would do anything to take care of a customer to make sure they return. That is customer service there are to many dealerships out there to go to a dealer that will not take care of it's customer. I am extremely disappointed in this experience if I could give 0 stars I would.
Friendly sales guy. Sold me a piece of junk though. They... - sams.
Friendly sales guy. Sold me a piece of junk though. They ended up fixing several issues with the jeep I bought, but failed to mention the sky glider leaks. They couldnt even replace the tpm sensor before they sent me home in it. I had to replace break pads, rotors, shocks and struts within the first 3 weeks of having it.. I havent had the car but a month and I wish I could return it. They do not have your best interest in mind I can tell you that. From the looks of it they dont do an inspection either. If you want a quality car, go somewhere more trustworthy.
I had some issues with my credit due to a divorce. Mr.... - Irish59
I had some issues with my credit due to a divorce. Mr. Hawkins treated me with respect and worked hard to put me in a vehicle. I would reccomend Mr. Hawkins and Sims Buick.
Axelrod Buick GMC
New Car Manager
Customer Service Specialist