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Mitch was great to work with, from the timely follow up... - Markbarker
Mitch was great to work with, from the timely follow up on our initial inquiry, patient while my daughter looked at several cars, very informative and engaged through sales process. I would recommend speaking with him for your next car purchase.
Top Reviewed Specialists At This Dealership
Had my Camry in for the fuel pump recall and it was... - george
Had my Camry in for the fuel pump recall and it was handled very professionally. Work done in a timely fashion and everyone I had contact with was helpful and courteous. My service advisor- Jeff Harry- was especially helpful in setting up the appointment.
Jay and the rest of the team at Kempthorn’s worked with... - jgotsch
Jay and the rest of the team at Kempthorn’s worked with us to find the perfect car that had everything we wanted plus more! From the first time we entered the door we were treated with courtesy and they answered our many questions patiently. Ruth helped us get acquainted with the many features of the car and made sure we were comfortable before leaving the dealership.
TERRIBLE EXPERIENCE - diego.rojas
I am in the market for a new car and I have been searching since Memorial Day for a good deal. Long story short, after shopping around and exchanging phone calls and emails with different dealers, I visited Subaru Serra in Akron, OH. I was looking for a Legacy 2020, and started to work with Julie Remesik. At the moment they did not have any in stock, we settle on a price range, and I even left a $500 deposit that they asked for. Julie told me she was going to request the car with my specifications from another dealer and they were going to bring it sometime this week. Once the car arrived, I confirmed Julie that I was coming on Friday before 430 pm as she requested. She stressed that I had to arrive before 430 pm to have enough time to close the deal. In order for me to be there on time I had to leave work early and drive 3 hours to get there on time.
Today (June 5th, 2020), I arrived before 430 pm, and the first thing that Julie told me, was that “I will have to send you back home, since you did not fill out the credit application”, which infuriated me since I had not even seen the car in person or test drive it, and she even said that “if we could not make a deal, we could not make a deal”. With that attitude I immediately requested my deposit back. She brought the sales manager, and after a quick chat I walked out of the dealership with a deposit receipt and no car.
What annoyed me the most was that even though half of the negotiation was done and I was ready to purchase a new car, Julie was rude and unpolite. Since the beginning I told her I was not going to fill out an application without seeing and driving the car first (who buys a car without seeing it and test it first), but she kept pushing. With her comment about sending me back home, she disregarded the effort I made of leaving work early and driving 3 hours to arrive on time. They mentioned they had other customers, but I made an appointment with Julie to do all the paperwork, and I only saw a couple of customers and a lot of sale representatives available.
During these difficult times, from a consumer’s perspective, it’s a big commitment to buy a new car. I guess Serra Subaru in Akron must be doing really good to let go an almost already done deal. After investing a week working with Serra Subaru in Akron and with Julie, it is frustrating to be treated with such disrespected for my time and effort.
I really hope this was just a terrible mistake from the Serra Subaru at Akron personnel and not a prejudice due to the fact that I am Hispanic.
The guy that animates/ photoshops their photos is... - Bzob
The guy that animates/ photoshops their photos is honestly a wizard. Just drove an hour down to Wooster to see an 08 Escalade they told me was super clean and looked amazing in the photos. In reality it was roached garbage. Rust all over the body, scratches and dings literally everywhere, 4/4 rims curbed and destroyed, pieces had fallen off of it and were set on the seat inside and the frame was so rusted I can’t believe it would’ve been safe to drive. I never drove it as I waited 15 minutes for the guy to come out with keys and he never came out with them. I mean I get it’s a cash car, but it’s a $10k cash car. Not your grandmas 2002 Taurus you traded in because she can’t drive anymore for $2k. Absolutely mind blowing to me they would photoshop their cars to that extent and then tell you it’s in great shape to get you to drive out to come see it. Whole time felt like high pressure sales tactics too. Salesman over the phone kept telling me how people were driving down from Cleveland and they don’t hold cars to see it so I drove down to check it out. An absolute joke. I was pretty much convinced it was worth half what they were asking before I saw the whole frame was solid rust!