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I just started my third lease with Summit Toyota. I keep... - Cassmdurell
I just started my third lease with Summit Toyota. I keep coming back because I never feel pressured and always feel taken care of while I’m there. Dan showed me three different cars and let me take my time checking them out, went over all of my questions, and then found the exact color combination I wanted somewhere else and had it delivered because they didn’t have it. And Mr. Hayes in finance goes out of his way to make you feel like family. Everyone there just wants to be helpful and make sure you’re taken care of.
Top Reviewed Specialists At This Dealership
I can't rave enough about this place. The salesman you... - brian.mm.baker
I can't rave enough about this place. The salesman you want to talk to is Robert Rowan for sure.
I got in touch with Robert based on his reviews on cars.com (5/5) and that review certainly undersells his integrity. I had been searching long and hard for a good deal on a limited edition Supra, and made the hike all the way from Washington D.C. because of Robert's promptness, honesty, and straight shooting. There were other deals on the table from several dealerships in within my range (Looking at you Boardman, OH 👀) but their service and sales people were the slick talking, pocket checking, sales people that created the stereotype.
...You won't find that at Cain Toyota, and you certainly won't get it from Robert Rowan.
Within a week we discussed options via text messages, financing, delivery/pickup options (I chose to pick it up) and he went out of his way to make himself available to me after hours if I had concerns. Because I chose to pick the vehicle up, I had to book a rental that I dropped off at the nearest airport - thinking "I'll just have to Uber to the dealership when I get there".
Robert & Cain Toyota wouldn't stand for it, and picked me up from the local airport in one of their service rentals.
I definitely walked away feeling like I got the best deal for my money and ABSOLUTELY the best on service and salesmanship for certain from Robert. I hope the others were paying attention to him because this is how it's done.
Internet Sales Manager
Great hassle free experience. Returned my leased car and... - haddad9921
Great hassle free experience.
Returned my leased car and got a new one in less than an hour.
Eli Elias and Ray Hanini went above and beyond expectations.
Service department. Great job. Keep up the good work.... - katgb4
Service department. Great job. Keep up the good work. Will be back. Very friendly and nice. Fixed recall and six month maintenance thank you much
We went through this dealership for 3 leases totaling 9... - SStoyota
We went through this dealership for 3 leases totaling 9 years. The last 6 years things have gotten worse and worse. Constant errors with billing (including collections calling me), plate issues, and a handful of false promises. I would not recommend Jay as a seller, he’s very arrogant and belittling. Rushed us through the process with leaving out details and hit us with false promises. Went to Metro Toyota this last round and felt much more appreciated and happy with the outcome.
My husband and I found a used vehicle they had and called... - Tpugh103
My husband and I found a used vehicle they had and called asked if they had it in stock. We called before we left the house because we had to drive two hours to get to this dealership in Wooster, OH. Dave (the owner) stated he would call me back in ten minutes. We left the house and drove all the way there (Two hours) to find out the car had already been sold... We showed up and no apologies just went to hand us keys to other vehicles that couldn’t compare. Will never buy from them ever and suggest that you think twice. At least we got a good meal at the Barn Restaurant.