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I took my 2010 Maserati in for service and it needed a... - upinover15
I took my 2010 Maserati in for service and it needed a wheel, tire, and alignment, they told me it would only take a few hours. (it took 5 while I was waiting) They were very rude and unpleasant, it seemed like if you didn't drive a Ferrari they treated you like garbage. (I have since bought an FF and am looking at another one NOT FROM CAULEY) A Ferrari customer came in and they were very nice, pleasant, and treated him like a king. SO I can see now why Cauley has lost most his dealerships. I would never recommend or purchase anything from Cauley.
Worst high end car purchase experience - Ferrari
Multiple communication errors on the salesman early on. i contacted the Sales Manager and General Manager via email and provided all of the email documentation with my concerns. They both responded and let me know the salesman was new to the Ferrari sales team but they would "make it right." unfortunately, it didn't get any better. the salesman just doesn't know what to ask of his management, how to respond to issues, etc. simple stuff just wasn't performed. Given all of the options to fix the simple problems, the end result is: we have our money, the car is yours. No more contact from management. I should have followed my gut and walked away. You certainly wouldn't expect this when you are buying a Ferrari from a Ferrari dealer.