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Good Customer service very helpful with my Questions and... - William218w
Good Customer service very helpful with my Questions and concerns they were very Patient and took the time to explain what was going on thank you
Top Reviewed Specialists At This Dealership
The staff was great at first then it was like pulling... - kramddd
The staff was great at first then it was like pulling teeth to get the car I wanted. They started dodging my calls one man would say it was done one would say a few more days. No one knew exactly where my car was or what was being done. I had a certified check waiting and waiting. I would never go there again or advise any one else to - I never got my car.
Most Worthless dealership ever. Agreed upon the... - B. Walker
Most Worthless dealership ever. Agreed upon the purchase of a used vehicle with a few minor conditions. The simplest request was an oil change. After waiting for the items to be addressed, they brought the vehicle out for delivery without the oil change or addressing the other minor corrections. The dealer then stated that the Service department did not change the oil because they had just changed it 30 days prior. The oil was clearly dirty. In addition, the tire pressure sensor light was on. The dealer replied the light would go out after driving, because they had failed to reset the sensor. Having worked in the an industry involved in the manufacture and installation of TPSs, I told them that was in accurate. The sensor was likely damaged and need replacement. And the final straw was,, the key fob battery was dead resulting in the CAR not starting properly. Unwilling to replace a $5 dollar battery for a car valued at over $15k and trying to convince the buyer that is not a problem, is as low as a dealership can go.
In essence, the sales personnel is incompetent at best and totally disconnected from the other departments of the organization.
I will never consider purchase of a vehicle from Hyundai of Bedford or encourage anyone to ever make a purchase with them.
Incompetent - nono
I have attempted to make an appointment at Ron Marhoffer twice now, both times with no response and no confirmation. I would have liked to take my car to a specific dealer for it's make, but their inability to get back to their clients has now led me to avoid this place.
EXCELLENT OVERALL EXPERIENCE - GenaRay
This is the only dealership that in my 51 years that treated me like family for real. I came in the door a stranger - a customer. However somewhere between coming in and my final purchase agreement I and they became family. They are there for the customer all the way. Sims Mitsubishi treats you like you matter and what's concerning matters. This is the best dealer I have ever experienced and even though I live 4 hours a way I will be back to buy my next car. Plus they have very excellent deals. To all my family at Sims....thanks Gena Ray