A great place to buy a car! - Rex and Elizabeth bennington
We recommend Klaben Ford for all of your car-buying needs. Our salesman, Matt Moyers, was exceptionally knowledgeable and there was no limit to his patience, kindness and professionalism. He managed to make the process a fun experience for my husband and me.
We spent hours with Matt looking for just the right car and changed our minds many times. Our indecisiveness never bothered him and he took the time to fully answer all of our questions. He was able to get us an unbelievable deal, and the entire team at Klaben Ford worked tirelessly to get our loan financing just where we needed it to be. Both my husband and I felt very comfortable because there are no pushy salespeople at that dealership. Everyone is kind, courteous, respectful and professional, and Matt Moyers went above and beyond to get us the best deal on a brand new Ford Focus with affordable monthly notes. Jenn made the signing process a pleasure and explained the pros and cons of every option.
We're so excited with our purchase! Matt took the time to show us how every option worked in the car before we left. We definitely recommend Klaben Ford to anyone in Portage County who is looking for a new or used car. We have bought many cars and this dealership is by far the best place to shop for a vehicle. Thanks, Matt!
Rex and Elizabeth Bennington
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Great service - Kelbell25
Great service and customer service. Carmin brought me the car I wanted from their other car lot in Cuyahoga Falls. Love my new car! Would recommend them!
Great dealership! - dmt32
Calvin was (and still is) a huge help! He showed me cars that were in my price range and that had all of the features that I was looking for. He's been keeping in touch, making sure that I'm still satisfied, which I definitely am! I would come back to this dealership again.
A pleasurable experience - Garry Smith
Possibly the best experience I have had in buying a car. Everybody, from the person who greets you when you walk in, to finance, and especially the sales person Angelo Massimo. I would definately buy another car there and will recomend Sachione Ford to others.
Great dealer. - Deuce1818
I have bought two vehicles from Ganley Ford. Very nice and professional staff. Definitely recommended to anyone looking for a nice car and great deal.
Sales & Leasing
Excellent Customer Service - brady0848
If an individual were looking to purchase a new or used vehicle, I would highly recommend AL Spitzer and sales associate Kevin Fleck. I had a wonderful experience in my search for a used vehicle and had no issues. Kevin was extremely knowledgeable and went above and beyond to make sure I was comfortable with my choice and had all the information I needed going forward. One of the best parts was that I never felt pressured into anything. I would definitely recommend this dealership as well as asking for Kevin to help guide you in your new or used vehicle purchase.
Sales & Lease Consultant
Best car purchase experience ever - Oscarmayer92
If only all of our car purchasing could be this effortless and haggle free we’d purchase a new car every year. Thank you for the great car and the excellent purchasing experience. We might have to purchase another vehicle because my husband will need one with our daughter driving soon. Again, thank you! Lesa K
Vehicle Purchase - Cibella,Babs
Amanda did a great job putting together a deal on a vehicle. We will return for the next vehicle purchase to this dealership! Friendly experience!
Eli Dodgson - Stephanie Davis
Eli was wonderful in helping me pick out a great car. He was upfront and honest with me and guided me through the whole process.
New Car - Kyaroshak
Richard Neathery, the salesman I worked with, was very nice and extremely helpful. He made every effort to find me a car that fit in my budget and had what I wanted.
Not happy - Rayjr44
The service department is not good they really don't know what they are doing they almost killed me my kids and other people around me I when there to have my brakes done and they didn't do they right I had that done in August of 2017 and are still have problems stuff tighten oil on my driveway and in my garage I am scared to drive my car they need some real help and soon before they kill someone and cost they million of dollars
First Time Buyer! - DsmMike17
This is my Park Ford story. I've never bought a car before from a car lot or car dealer. I was the kid with the clunker from craigslist. Once I arrived I knew what I wanted, I was excited and nervous. I really wanted a Ford Fusion but hadn't built enough credit to get that car. I was immediately bummed out. I didn't want a new car at that point, but my salesman told me not to count the other cars off. I stumbled upon a 2016 Ford Focus SE, a small economic car that gets really good gas mileage. I drove the car for about an 15 minutes. Once we got back to the dealer, I was no longer interested in a Fusion and wasn't forced into buying a Focus either. The decision was mine, he just opened the door to other options. I thank Park Ford for my experience and will be returning soon.
Horrible service - Adambendure
My problem today was with the service and sales department. I had an appointment today at 10 a.m. to get a quote for a spare key and to get the lock removed on the spare tire since it was corroded. I would usually do that myself but i didnt know if there was a tampering system so I came here. My visit started by pulling into the service garage then i parked and sat for about 2 minutes with not a single person telling me what to do or where to go, so i got out of my truck and proceeded to stand in the lane for another 2 minutes with people walking past and not saying anything or looking at me until someone came out and tagged my truck in. Then he took me to Robert the advisor to write me up which went smoothly, but right in the middle of the write up he left me at the desk suddenly to go to the lane while i was talking to speak with another guest. I didnt mind but i thought it was very rude he just left without saying anything. When he got back to the desk he gave me my quote (very high priced hour labor of 125) and being a former advisor i knew this was just precautionary to quote high. Then i sat in the waiting area for about half an hour then decided to look at the new cars. After 10 minutes not a single salesman came to me and asked if i had questions about the cars (which i did) or even acknowledged me. They just stood by the front door talking to each other about tv shows. After approximately 45-50 minutes Robert came out to get me and said the truck was done. All he did was walked me to the cashier and set my repair order down and said, "have a good day". I wanted to know what all they did to remove it just because o was curious and then he told me, "we just drilled out the lock cylinder". This is the point where i got very upset, why am i paying a full hour (135 after tax) for someone to put a drillbit in a drill?? I understand that the technician needs payed and i was expecting half an hour or so for something this small.
After he told me what they did he simply walked back into the lane not saying have a good day, thank you for your business, etc.
Then even the cashier didnt ask how my day was or anything, just grabbed my repair order and took my card and gave me my receipt.
Overall i would give this negative ratings if i could. The prices are extremely high, and customer service is absolutely terrible i have had better service at McDonald's
Highly Recommend! LIGHT - light!
I would like to thank all the people at the dealership for making my buying process smooth.if you are looking to upgrade or just need some wheels, stop in and let them put you on the road.
Kim my sales consultant was on top of every aspect of the deal from the paperwork, to the car being prepared for me when I arrived and addressed any concerns. I give Kim 5 stars*****
awesome - tmcshane88
the experience I had at Valley ford truck was above and beyond what I would have ever expected. My salesman Tim Walik and Amy in finance went above their call of duty in getting our start up company the corrrect vehicle and best financing available. It truly helped us get started out on the right foot.
Klaben Ford Lincoln
Financial Services Manager
Montrose Ford-Lincoln in Alliance