Smooth, friendly. - KEEVOHN
Louis was great to work with. He was down-to-earth, prompt with information, very respectful, and enjoyable to talk to. We didn't feel any pressure to buy the car -he gave us space to think it over and discuss. Plus - our son really enjoyed the play room and my wife enjoyed the dog parade!
Excellent! - proudfoot,se
The employees of this particular dealership were very nice! One of the owners even introduced himself and thanked us for stopping in. It felt more family friendly- even had a couple sweet, gentle dogs walking around & playing!
Top Reviewed Specialists At This Dealership
Looking for a new car - Cindy50
We went to the dealership looking at a particular car and actually bought something different that works out better. The sales team were very easy to work with and offered great suggestions. Will definitely recommend them to others.
Internet Sales Manager
Friendly knowledgeable service - Jerry8748
Outstanding service department lead by manager Chuck Kepich. They always take time to listen to the issues involved and then explain the plan to make the needed repairs.
Waste of Time - frustrated customer
I have never been more disappointed in the service we received from a car dealership than what we experienced this afternoon at Montrose Ford in Fairlawn. After calling to confirm an Infiniti QX60 was available, we were told to come in and meet with Chris to check out the car and take it for a test drive. We drove 30 minutes out of our way only to arrive and find out that the car was not even at the dealership and had been taken to be detailed at 9 a.m. that morning. I actually thought the salesman was joking at first. Why would they tell us at 2:30 p.m. that the car was there and to come on in? And, when the car wasn't there, how convenient that the salesman asked us if we wanted to test drive a QX70, not even close to what we were interested in buying. I'm insulted by the service and shocked that somehow this dealership continues to be in business. Everywhere you look at the dealership, there is a sign about their 5 star service. What a joke. It's a 0 star rating from this customer.
Always a fair deal. - RichDF150
Me and my wife have purchased many vehicles from Al Spitzer Ford, and it is always a professional, stress free environment. This shows from the sales floor to the finance department to the service department. Because of this we will continue to include Spitzer Ford in future vehicle searches. Tex Welch was my latest sales associate and put me in an F150 that met my needs both in package and price. As always, Brett Gander in finance was very professional and made sure the numbers worked. We all want to walk away from a dealership thinking we “got a steal”, but one thing I know from experience is that when you leave Spitzer Ford, you know you received honest fair deal.
POOR FORD SUPPLY ISSUES - bhndyman
To whom it may concern,, We are ford an Mercury owners an when I say that we have 2 Mustangs. an a Mercury Mainer, F150, All our kids are driving Fords,
So I'm a lil Upset when you get a xxx F-150 that seem to be in the shop more then on the Highway!!! This time is more Electronics going bad an I just got it back from so they say Other electronic issues,,!!!! this tim is the Radio last time a circuit card to operate this system,after several complaint during my warranted time line this was Band aided an told it was good to go, so now the Warranty is gone all of a sudden it needs 800.00 parts Not covered by Extended Warranty,??? GO FIGURE,,No Back to my reason for writing this COMPLAINT!!! I My truck was dropped off on October 24th for these Items GPS locking up, Dash going Blank like all the other times, Sirius radio cutting in an out, Cell phone disconnecting!!! SO first day not done diagnosing!! second Day needs a Radio will order an take 5 days!! WOW Ford Cannot get parts to a dealer ship in 5 Days,,SAD!!! Now after a week I'm told They will not have the Part for 3 to 4 weeks do to back-order??? xxx my part was ordered a week ago!!! How can FORD have a Vendor that cannot deliver parts in 72 hours in today's world..this is Utter xxxxxxxx an I am not a happy camper!!!
Botched service on a 2014 Lincoln MKZ - Rick
My wife's 2014 MKZ had a broken clip on the driver's side mirror. At the time all electronics on the mirror worked fine. The mirror would just not stay clipped firmly in place. She took the vehicle to Spitzer Ford Hartville to have it repaired. Once the work was completed and she brought the car home she discovered that although the initial problem was fixed, the mirror now would not move correctly and that the motor was damaged. Upon taking the car back to Spitzer for the NEW repair when she picked the vehicle up she was told that she now needed to buy a new battery because they hade to jump the car twice during service. She declined the new battery only to find when she got in the car to drive home that the reason the car has issues starting for them was that her key fob's battery was low and needed replaced. This was displayed as a warning message on her dash board which apparently the "Certified Technicians" were unable to decipher. Upon returning home she then discovered that her trunk would now not function and took the car back to Spitzer. After making her wait more than 1 1/2 hours they informed her that she needed a new trunk module but since they could not determine whether jumping the car caused the issue or not they would sell it to her at cost. Upon researching the manual the 1st Troubleshooting method listed is to disconnect the battery and then reconnect to see if the problem corrects. Upon doing this the trunk deck lid operates just fine. So, for what should have been a simple repair this service department created several additional issues due to their blatant incompetence and wanted to charge us for their mistakes. We will not be returning to this dealership for any reason and definitely would advise anyone to especially stay away from the Service Department.
wonderful - ricky diehl
Rick diehl was soooooo awesome,,what an experiance I will go back again and again and again They really know there stuff there Going to tell all of my friends
Truck purchase - PTJ
Nice friendly people. Worked out a nice deal and purchased a very well maintained and well taken care of 2011 Limited Expedition. Great facility to make a vehicle purchase.
Park Ford Service Department - deborah
We had an issue with my husbands 2008 f-150 which was rather expensive. Jeff (the service manager) talked to us and worked out the problems with a very polite, pleasant and professional manner. I have had some bad experiences with other Ford dealers and I was pleasantly surprised to find a dealership (especially the service dept) that really talked to us and helped us get the truck fixed. I dont give recommendations very often, but I would definitely recommend Park Ford Service Dept to anyone who needs work done by fair people !
2018 Ford F-150 - mekalek
Had the best experience purchasing a new vehicle that I have ever had. I normally despise the entire process but was pleasantly surprised by this purchase. From the time I walked in the door, to driving home in my new truck, it was the most stress-free experience I have ever had at a dealership. My salesman, Lorenzo Martino was able to listen to what I wanted and made it happen. I was able to get out of my prior lease a few months early and go home with a great deal on a newer model truck. I would highly recommend Liberty, and Lorenzo in particular, to anyone looking to purchase a new vehicle.
Great service and easy process! - Blue Fusion
The sales process is incredibly streamlined and easy. The pricing on new Fords were the best in area.
Would highly recommend to any of my friends and family!
Liberty Ford Rocks! - gpbender
Purchased a preowned 2015 Nissan Sentra with very low miles and priced great. Carfax was available to review. We live about an 1-1/2 hours away. Talked with Alex Stanley over the phone and he was able to make a deal with us on our trade in. They held the car for 4 days till we were able to make it in. No disappointment here. The car was out front waiting on us to test drive. It was clean and ready to roll. Brandon Brady helped us with the test drive and paperwork. Very patient and helpful with all of our questions. Super pleased with the attention to detail throughout the process. Highly recommended. Very easy to deal with. See Alex Stanley or Brandon Brady and you won't be disappointed. These guys are great.
awesome - tmcshane88
the experience I had at Valley ford truck was above and beyond what I would have ever expected. My salesman Tim Walik and Amy in finance went above their call of duty in getting our start up company the corrrect vehicle and best financing available. It truly helped us get started out on the right foot.
Financial Services Manager
Klaben Ford Lincoln
Sales & Leasing Consultant