Always Satisfied with Klabens Service Separtment - Kylee104
I have used the service department at Klaben Ford since 1988 for vehicles that I have purchased and leased over the years from Klaben Ford. I have used the service department dozens of times and have always had a good experience with each visit. I also like how clean and comfortable the waiting room is and they also have refreshments and donuts which makes the visit very nice. My recent service was for a recall on my 2006 Ford Rangers air bags. I was notified by Ford to park the vehicle and not to drive it until the dangerous air bag situation was taken care of. I contacted the service department at Klaben and spoke to Brandon about the recall on my truck. He took care of everything. He had my truck towed to the dealership and took care of the recall issues and then my truck was brought back to my house once the work was completed. It doesn't get any better than that.
Steve Simon - Akron, Ohio
Thanks Joe! - Dev35711
Joe has sold us the last two vehicles we have purchased and we could not recommend him enough. He works hard to get you in the vehicle you want and isn’t pushy or rude. We have never had a bad experience with Sarchione’s!
Top Reviewed Specialists At This Dealership
Jess helped us out quickly and we were on our way! - Keemann
Being small business owners, and both my husband and I also work Full time, we had a hard time getting free to shop for a vehicle. I called Jess when the Tacoma came on the lot as a trade, she went right out and called me back with the details on the truck. Sent it priority through service and inspection and she had it ready for us to drive home the next day at a great price! We were in and out in less than two hours! Best car buying experience yet!
Great experience - Mike Humston
Thanks to Franco Casalinova, he mad my experience at Ganley quick and easy. I would recommend going to see him if you are looking for a new or used vehicle.
Sales & Leasing
A pleasant experience - Louis Biasiotta
My vehicle purchase was a wonderful experience. Everyone I talked to was pleasant and down to Earth and made me feel very comfortable with no pressure to buy. My salesperson even helped me transfer my belongings from the old car to the new one.
Great Deal! - Dani24
Took a few visits but finally got what we was looking for! Dissatisfied to have left with the tank on empty. But overall we are enjoying our purchase!
Certified Ford & Lincoln Sales Professional
Happy Driver - tsampson22
Thank you so much Mike and Brett for helping me with my purchase! It is usually a stressful thing to deal with but you guys sure do make it fun and exciting! I love my Escape!
Hayden Nichols made our business better. - Dean
Had lost contact with the Kepich Family for a while and had the need for a work truck for our business.
I stopped in and within a week was in our new F150 work truck.
I think they fall short exploiting their history in the auto industry servicing the business community for many, many years.
If your interested in one or multiple vehicles lease or purchase I recommend you give them a chance to earn your business.
G.R. Osterland Co.
Love this dealership. Luke Richardson was AWESOME 😀😀. - Kia soul 2015 NURSE
Luke was kind treated me with respect and listened to what I wanted in a car. Luke made my car buying easy. Justin was very nice and pleasant to work. This is a great place to buy your next car.
Great Ford Branch and the Staff is Great - Johnny625
The staff was amazing from the beginning of the car sale to the end. Very friendly, knowledgeable, and efficient staff, in which made the sales process not overwhelming. I would recommend this Branch every time. Keep up the great work and thank you for your time and service.
out of the park - john king
Had a great experience with the sale team. Lorenzo Martino Took time out of his day off to personally deliver my car two hours away in Pittsburgh.
First Time Buyer! - DsmMike17
This is my Park Ford story. I've never bought a car before from a car lot or car dealer. I was the kid with the clunker from craigslist. Once I arrived I knew what I wanted, I was excited and nervous. I really wanted a Ford Fusion but hadn't built enough credit to get that car. I was immediately bummed out. I didn't want a new car at that point, but my salesman told me not to count the other cars off. I stumbled upon a 2016 Ford Focus SE, a small economic car that gets really good gas mileage. I drove the car for about an 15 minutes. Once we got back to the dealer, I was no longer interested in a Fusion and wasn't forced into buying a Focus either. The decision was mine, he just opened the door to other options. I thank Park Ford for my experience and will be returning soon.
Highly Recommend - Michelle Hesson
The thought of car shopping made me cringe because I did not want to deal with anymore lying sales people. To put my mind at ease, I called a friend, who highly recommended Dave Ewing because he has always been so good to my friend and her husband. I called Dave and he invited me to come in that evening. I was amazed that Dave actually took the time to listen to me and did not try to sell me a vehicle I did not want. He also listened effectively about what I can afford monthly. He did not try to sell me an outrageous monthly payment I could not afford. In fact, he and his sales manager was able to give me a monthly payment much lower than I was expecting. YAY!! I did not feel pressured. Dave did not make me feel as though he was just selling another vehicle. However, what Dave did do was a build a friendly professional relationship, without lying! Thank you Dave Ewing for making my car buying experience pleasant.
Horrible service - Adambendure
My problem today was with the service and sales department. I had an appointment today at 10 a.m. to get a quote for a spare key and to get the lock removed on the spare tire since it was corroded. I would usually do that myself but i didnt know if there was a tampering system so I came here. My visit started by pulling into the service garage then i parked and sat for about 2 minutes with not a single person telling me what to do or where to go, so i got out of my truck and proceeded to stand in the lane for another 2 minutes with people walking past and not saying anything or looking at me until someone came out and tagged my truck in. Then he took me to Robert the advisor to write me up which went smoothly, but right in the middle of the write up he left me at the desk suddenly to go to the lane while i was talking to speak with another guest. I didnt mind but i thought it was very rude he just left without saying anything. When he got back to the desk he gave me my quote (very high priced hour labor of 125) and being a former advisor i knew this was just precautionary to quote high. Then i sat in the waiting area for about half an hour then decided to look at the new cars. After 10 minutes not a single salesman came to me and asked if i had questions about the cars (which i did) or even acknowledged me. They just stood by the front door talking to each other about tv shows. After approximately 45-50 minutes Robert came out to get me and said the truck was done. All he did was walked me to the cashier and set my repair order down and said, "have a good day". I wanted to know what all they did to remove it just because o was curious and then he told me, "we just drilled out the lock cylinder". This is the point where i got very upset, why am i paying a full hour (135 after tax) for someone to put a drillbit in a drill?? I understand that the technician needs payed and i was expecting half an hour or so for something this small.
After he told me what they did he simply walked back into the lane not saying have a good day, thank you for your business, etc.
Then even the cashier didnt ask how my day was or anything, just grabbed my repair order and took my card and gave me my receipt.
Overall i would give this negative ratings if i could. The prices are extremely high, and customer service is absolutely terrible i have had better service at McDonald's
awesome - tmcshane88
the experience I had at Valley ford truck was above and beyond what I would have ever expected. My salesman Tim Walik and Amy in finance went above their call of duty in getting our start up company the corrrect vehicle and best financing available. It truly helped us get started out on the right foot.
Financial Services Manager
Klaben Ford Lincoln
Sales & Leasing Consultant
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