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I purchased my first RDX from Spitzer in 2014. I was... - Nancyely@comcast.net
I purchased my first RDX from Spitzer in 2014. I was very happy with this vehicle and the excellent service I received over the years and this was one of the reasons I traded for a new 2021 RDX. The Sales Consultant Jeremy Benson made my purchasing experience very seamless and answered any and all questions I had. Jeremy is very knowledgeable and professional to deal with. I also love my new RDX.
I brought my Toyota to Smail Acura for the complimentary... - TG
I brought my Toyota to Smail Acura for the complimentary annual state inspection like I always have since purchasing it used from this dealership. According to Joseph Giarrusso (Licence #4376) it failed the annual safety check due to an alleged issue with the intermediate steering shaft. The mechanic said the shaft was making a clunking noise whenever you turned the wheel aggressively, and needed to be replaced as it was a safety issue. He said the car would also have to be realigned after replacing the shaft. Total estimated cost for the repairs would be $650.00usd for the part and installation, and $139.95 for the alignment.
I declined the repair, and called the local Toyota dealership. The service manager said it was a common issue for some Toyotas, but that it wasn't a safety issue and it should have passed the state inspection. He also stated that if it was done by a trained mechanic, alignment was also unnecessary. All that would be necessary to alleviate the annoying clunk would be to grease the splines on the intermediate steering shaft.
I understand that business profits are down during the Covid crisis, however I believe Smail Acura tried to give me the "shaft" by this unnecessary repair, and simply applied grease to the splines and it passed the safety inspection at the Toyota dealership. No more annoying clunk when the steering wheel is aggressively turned. Total cost: about $1.00usd.
The service department is the best around and Gage my... - Stan
The service department is the best around and Gage my salesman did a outstanding job! I love my new car! I would recommend this dealership to my family!
The service is always good but it costs a fortune. I was... - tjelder37
The service is always good but it costs a fortune. I was charged $551.65 for 2 hours of labor. They've lost my business.
Andrew Charielle, at Motorcars Acura, created a... - Dustremover010
Andrew Charielle, at Motorcars Acura, created a wonderful, unexpected experience. Andrew contacted me, asking if he could be of further help, and help he did. I’m from Philadelphia and was looking for a particular car nationwide, and unfortunately the Volkswagen at his dealership had already been sold. This did not stop him from walking me through my thought process and subsequent purchase elsewhere. He absolutely wanted me to find what was best for me, clearly a dedicated professional we all want to be involved with!
Sean P was our salesperson and he was wonderful. He had... - Perryspost
Sean P was our salesperson and he was wonderful. He had the vehicle brought in the mx bay,as it was raining outside,and went over the car with us and explained any ?'s we had,and had a final detail done. After the sale he took his time to show us old folks how the IT technology works on the dash and answered our questions. He was patient listening to our ?"s and was very knowledgeable.
TERRIBLE EXPERIENCE - diego.rojas
I am in the market for a new car and I have been searching since Memorial Day for a good deal. Long story short, after shopping around and exchanging phone calls and emails with different dealers, I visited Subaru Serra in Akron, OH. I was looking for a Legacy 2020, and started to work with Julie Remesik. At the moment they did not have any in stock, we settle on a price range, and I even left a $500 deposit that they asked for. Julie told me she was going to request the car with my specifications from another dealer and they were going to bring it sometime this week. Once the car arrived, I confirmed Julie that I was coming on Friday before 430 pm as she requested. She stressed that I had to arrive before 430 pm to have enough time to close the deal. In order for me to be there on time I had to leave work early and drive 3 hours to get there on time.
Today (June 5th, 2020), I arrived before 430 pm, and the first thing that Julie told me, was that “I will have to send you back home, since you did not fill out the credit application”, which infuriated me since I had not even seen the car in person or test drive it, and she even said that “if we could not make a deal, we could not make a deal”. With that attitude I immediately requested my deposit back. She brought the sales manager, and after a quick chat I walked out of the dealership with a deposit receipt and no car.
What annoyed me the most was that even though half of the negotiation was done and I was ready to purchase a new car, Julie was rude and unpolite. Since the beginning I told her I was not going to fill out an application without seeing and driving the car first (who buys a car without seeing it and test it first), but she kept pushing. With her comment about sending me back home, she disregarded the effort I made of leaving work early and driving 3 hours to arrive on time. They mentioned they had other customers, but I made an appointment with Julie to do all the paperwork, and I only saw a couple of customers and a lot of sale representatives available.
During these difficult times, from a consumer’s perspective, it’s a big commitment to buy a new car. I guess Serra Subaru in Akron must be doing really good to let go an almost already done deal. After investing a week working with Serra Subaru in Akron and with Julie, it is frustrating to be treated with such disrespected for my time and effort.
I really hope this was just a terrible mistake from the Serra Subaru at Akron personnel and not a prejudice due to the fact that I am Hispanic.
Great experience with out-of-state purchase - Nevada Buyer
We purchased a pre-owned certified Acura MDX from Contemporary Mortorcar. Since we live 2,300 miles away, the purchase was made by phone. The paperwork was done via email and FedEx and was simple. We had the vehicle shipped to Nevada and when the vehicle arrived, it was better than described. Mike Cizmek was a pleasure to deal with. A great and hassle-free car buying experience.