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Bruce Friedman sold me my first car he was super kind and... - rosaalexis88
Bruce Friedman sold me my first car he was super kind and went above and beyond to meet my needs. 10/10 I recommend him.
Top Reviewed Specialists At This Dealership
Brandon Bowen was great and so helpful. He got me into my... - Jocelyn
Brandon Bowen was great and so helpful. He got me into my DREAM CAR!!!!!! I came in with my eyes on the Telluride and he made it possible! 3 rows and AWD was a must and we found the perfect car and color.
Sales & Leasing Consultant
Great people, friendly courteous not pushy very... - dhshick
Great people, friendly courteous not pushy very knowledgeable about vehicle. Finance department was overwhelmed that day but patient and kind. Would definitely shop there again.
Worked with Dave Sabitina, he was very nice, super... - Kyle Spessard
Worked with Dave Sabitina, he was very nice, super helpful and easy to work with! Dave is very knowledgeable and not a pushy salesman. Will recommend to anyone!
Dealership said one thing but prove to do something... - fmwasko1128
Dealership said one thing but prove to do something else...they sold a truck that had several problems with and blew it off when contacted...Rick S. was a joke to deal with...
All the service people are very nice, and thank you... - fern_feagin
All the service people are very nice, and thank you Tiffany Zappone- Curvin for the work you do and explaining what is going on, Thank You
I seem to be repeating myself ,but once again helping my... - MPSSIMON
I seem to be repeating myself ,but once again helping my goddaughter acquire her first new vehicle was a fast and very easy process. From sales staff to financing it could not be any easier. They were knowledgeable friendly and very professional.
Easiest car buying experience ever, thanks to John... - lisac
Easiest car buying experience ever, thanks to John Kephart! Purchased online. I did a lot of shopping around & this was best price in PA. Same day delivery and car was immaculate.
Absolutely disgusted by my experience with the salesman... - Shaw0186
Absolutely disgusted by my experience with the salesman Rudy and this company.
-He asked me to roll my window down and call someone walking by "gay"
-He insulted my weight and politics
-I had an hour and a half drive so I called ahead to let them know I was coming to look at a specific vehicle and let Rudy know I had an hour and a half drive. He called me an hour and 20 minutes late to say that the vehicle was sold several days before.
-He informed me I could not purchase a manual transmission Civic in my deal range. So I went to Valley Honda in Monroeville and received amazing service, respect, and a deal ON A MANUAL HONDA THAT CAME IN WELL BELOW MY DEAL REQUIREMENTS.
Stay away from this bigoted, disrespectful company at all costs!
Very easy to deal with. Travis was able to answer all of... - kevin werner
Very easy to deal with. Travis was able to answer all of our questions and get the best deal available. The whole process was smooth. I would recommend Century 3 Kia to everyone.
Went in ready to buy a 2021 Sorento last Saturday, we... - Michellemamaof4
Went in ready to buy a 2021 Sorento last Saturday, we walked in at 3:45pm. Salesman approached my husband and I and knew we wanted to purchase, I asked for him to show what he had on his lot, he looked at his watch and said they close in 10 minutes 😳. Handed me a pen and told me to go take a walk back there, right down model numbers we were interested in and call him Monday. Needless to say, we went out to the North Olmsted Kia Sunday and left with a 2021 Kia Sorento.
Terrible Customer Service in Service - Amber Nickell
I have never been here, as I live in an entirely different state, and I have owned my KIA for 2 years. However, the previous owner of my vehicle used to have their service done here. When they took their new vehicle in April of this year, Cochran accidentally selected my vehicle, creating a "mileage inconsistency" on the carfax. Both myself and KIA Customer Service have been trying to get a copy of the service invoice so that we can verify it was not my car for a week, and NOONE will respond. They blow us off and send us to different voicemails, never responding. Their clerical error is going to cost me over $1500 on trade in, and I have never even set foot inside their doors. The customer service keeps giving me a run around saying "they scan every vehicle," and refuses to furnish any proof that a car was serviced there at all because we don't know the name of the person who had it serviced. Its baffling that they would rather believe I drove all the way to Pennsylvania from Indiana in the middle of quarantine to get my vehicle serviced at the place the first owner got it serviced and drove it back to Indiana (where we have Kia Service of our own) than that they made an error.
Terrible service. Left four messages asking where my... - Tkornuc
Terrible service. Left four messages asking where my license plates were and they never called back. I never even got to talk to a human. Now my temp tag is expired and the car is sitting in my driveway.
Great place to look for and lease a new car. Great sales... - zedia246
Great place to look for and lease a new car. Great sales staff, finance staff, and great service department. The trainee was great too.
He worked in great coordination with Dan. We'll be back!
Great service. Very attentive staff. I love my Seltos!... - Valerie
Great service. Very attentive staff. I love my Seltos! Robert and Richard were great, and they made it happen. The financial services were the easiest I've ever experienced.
I’ve bought 2 kia’s always good service from 2013 until... - Darlene
I’ve bought 2 kia’s always good service from 2013 until now I took my car in for brakes I was told that the sub-par breaks where cheaper but they make a lot of noise so I purchased the Kia parts came home didn’t drive until Monday 2 days on my way to work brakes singing and sound like a wounded dog.I took the car in after work Tom gave it to the service tech when he gave it back he said the tech bent something back all fixed went home car seemed fine on Tuesday morning on my way to work brakes singing again, on my way home called Kia service Dept. ask for Tom I got his voice mail left a message after I got home I called again I’ve been on hold now for 35 min..what I don’t understand is why wasn’t my car repaired properly the first time my bill was over $1,000 so I guess I’ll see what day 3 will bring I am not pleased at all and I doubt if it will be a 3rd Kia in my life next stop Better Business bureau
Bought a new kia Forte gt on Saturday with jim mahek. He... - DM73
Bought a new kia Forte gt on Saturday with jim mahek. He made the buying process very easy and had everything ready to go. Id recommend him to anyone looking for a new kia.
Great service my son is very happy with the car he... - Parkss3315
Great service my son is very happy with the car he purchased the car looked brand new when we picked it up definitely will be shopping here again
A few weeks ago while driving home I thought I had hit... - J.Overly
A few weeks ago while driving home I thought I had hit something, and found out a couple days later that it was my piston that busted and went through my engine block, and starter. My car has 92k miles on it. The service department told me that It's not covered under the 10yr/100k mi warranty because I'm not the original owner. I was told there was a bad spot in the barring. I am aware that my car has the 2.0 liter engine that several other models have had problems with that is under the class action lawsuit, and also with some help I was able to look up my VIN and see that either, my car had an engine replacement prior to me buying it, or someone used my VIN to cover up another car. I have purchased 3 cars through Smail Kia, and have had 3 others purchase cars through them because they have always taken care of me. 10yrs/100k miles should be covered no matter who owns it. Since Smail has been unwilling to help out a loyal customer I will not be purchasing another car through them, and I will also make sure that others looking for a car are aware of lack of customer service to loyal customers,
I would highly recommend Mike Kelly Kia if you are in the... - Traci
I would highly recommend Mike Kelly Kia if you are in the market for a new or used car. Our salesperson was Tawny. She was great! She was friendly and very helpful. The finance manager, Steve, was also very helpful. He worked to get us the deal we were very happy with.
We will go back to Mike Kelly Kia for future purchases.
I am leasing a new 2021 Kia Seltos. I can't thank Jeff... - karima49
I am leasing a new 2021 Kia Seltos. I can't thank Jeff Ross, Wayne Ross and Craig Waikem for all of their help and their patience with me as I was very indecisive. They were able to keep my monthly payment where I needed to be. They were AMAZING to work with!
My Sales team Raheem and Jasmine were Awesome. They were... - Vsalla
My Sales team Raheem and Jasmine were Awesome. They were sent by God to me in helping me get the Jeep I wanted. Love them!
They wouldn't fix the noise it went back 6 times used my... - Jodilynnlindsay
They wouldn't fix the noise it went back 6 times used my warranty to fix things that they said would fix the noise and it wasn't. The general manager Todd is ignorant and told me if I got an attorney involved he would never touch my car or speak to me again and called my husband a liar. Come to find out they sold me a car that was wreaked and never told me. I was torn between 2 cars I ended with a car that was traded the same day I bought it and it was never gone over or anything.. This is the worse dealership I have ever dealt with.
EXCELLENT SERVICE!!!My first time buying a brand new... - Tiya.adams
My first time buying a brand new vehicle and it was a great experience. The sales man Raheem took great care of me and made my buying experience great. I would definitely by another vehicle here.
Buyer Beware of this dealership - tdmahoney99
I bought my 2012 Jeep Wrangler from Montrose Kia of Sheffield on March 2020. I arrived at the dealership from Columbus, Ohio and the Jeep was ready for me to take it for a test drive and the gas light was on. After purchasing the Jeep, I asked if they were going to fill up the tank and was told they do not do this for used cars. I was speechless at this point and should have had 0 expectations going forward. I paid cash in full for the vehicle. Within a few days of getting the car home, I noticed a couple of bolts were missing from the hard top. Also, the doors for the Jeep would not come off. Another issue was the tire pressure sensor light came on. Lastly, I took the jeep to the car wash and paint chipped off of the hinges.
All of these were reported to the dealer. I spoke with the sales manager and the tone was very disrespectful. His response was that I "got a good deal" and I bought a 10 year old car. I'm shocked after spending this amount of money and was engaged in an argument with the sales manager.
After this experience, I would not recommend purchasing a car from this dealership.
Sold us a car that can’t pass emission test. And won’t... - Swmyers.
Sold us a car that can’t pass emission test. And won’t take it back. Repeated calls with no luck.
Time to get the lawyers involved.
Positive experience, but not perfect. - Happynurse101
I actually really enjoyed the store, however I wanted a used vehicle, not a new one. And the sales staff kept pushing me to buy a used one. My old car (1999 Chevy Malibu) was on its last leg, so my husband and I decided a trade in was the best answer. It smoked all the semis out on the interstate from our house in Ohio to the dealership. They gave us top dollar for it, and actually found us a used Kia sorento, 2011 they just took in on trade the day before. I'm a nurse, so I needed a 4wd or Awd vehicle. They actually took $1000 off of the Kia to get it in the rate we needed. The car is amazing, I love driving it. The customer service ended up being fantastic, even after the first aggravation of them wanting us to take a new vehicle. They handled everything in the process. And because we bought the Kia right after they took it in, it had not yet gone through safety check it cleaning, but they let us take it anyway. As soon as we got it home I took it to my mechanic for a thorough systems check and best detailing package. The vehicle is in perfect condition and I could not be happier.
Every once in a while someone is going to have problems. People are human after all. But our experience was completely positive and a huge blessing.
Great experience! - Jillian21
This was the best car buying experience we have ever had! Dante was wonderful and things went smoothly from start to finish. Highly recommend them
GM General Sales Manager
GM Finance Manager