I rarely leave reviews, but I believe my experience needs... - Mysteriousnomad
I rarely leave reviews, but I believe my experience needs to be shared. To sum it up, the three staff members I came across were excellent in their customer service, communication, transparency, and honesty. 5 stars.
After looking for a car for weeks and being misled by other dealerships on the conditions of their vehicles, I contacted Eastgate via telephone. I spoke to a salesman named Jarrod, told him what I was interested in and that I may want to trade a vehicle after it was appraised. Communication was spot on, and he followed up and responded in a very timely manner. I told Jarrod I was coming in, and he said it was fine (this was last minute on my part). Instead of having me twiddle my thumbs when I got there, Jarrod let me know he had an appointment at the time I let him know I would be there, and he set me up with another salesman (Mathew), informing me Mathew would would take care of me. There is a lot that could have gone wrong here, and the communication received was appreciated. Time is money.
I got there at the scheduled time, and informed Mathew of my plan. He wasn't pushy. Some of the information I asked he did not have at that moment, but he said he would get it. I was not lied to by him. I told him I didn't want to purchase a car that day, and was really busy for the next two days, but was interested. Mathew didn't treat me any different. Some salesman may become disinterested, short, not as friendly or accommodating, but Mathew wasn't any of those things. There wasn't a single time over the next few days that he did not pick up when I called (called about 5 times). I did my research on my trade-in value, their vehicle, etc. so I kind of knew what to expect when it came to the numbers. I asked Mathew specific questions about his dealership's practices (do your homework people), and to my surprise, he answered without hesitation. Transparency is key and will earn my business every time. I never got the feeling he was trying to manipulate, con, or evade me or the questions I asked. I even had a pre-purchase inspection done on the used vehicle I purchased at my mechanic's repair shop, and due to my busy work schedule, he DROVE THE CAR and met me at the facility.
Overall, stand up guy. We settled on a price I felt comfortable with, and then it was on to the finance manager's (Wes Baker).
Wes' communication was clear, and when I had certain questions (which happened immediately actually) and asked him to explain a little more, he didn't hesitate to help. Wes mentioned the warranty they offered, and even though I declined it, he WAS NOT PUSHY. This is big. I've ran across so many finance managers who will use different tactics (usually appealing to the customer's ego, fear, envy, and/or greed, then using it against them to increase the sales profit), but he did none of those things and I respect and appreciate him for that. The process went smoothly, he informed me of things I needed to do (once again, A+), and I was on my way.
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