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I was just in a car accident the day before Xmas and they... - Jf052964
I was just in a car accident the day before Xmas and they totaled my car I reached out to Todd Lloyd letting him know I needed to purchase a used car. He was quick to share with me what was available at the time. I found exactly what worked great for me and my budget. From the used car manager Cliff to the Finance Manager Dan - they all worked together to once again make my experience quick and easy. I will not go anywhere else when shopping for a new vehicle. I will also tell all my friends and family about their amazing service. Thank you all for your help as I appreciate it. Tom Wood Nissan rocks!!
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales and Leasing Professional
I highly recommend this dealership! Chuck and Jason were... - jennm86
I highly recommend this dealership! Chuck and Jason were very attentive to our needs and spent a lot of their own personal time helping us, to make sure we felt satisfied. We will be sure to come see them for future purchases.
Sales & Leasing
Outstanding Car Buyer Experience - jessecachatman
I rated Ed Martin at a 5 because of my encounter with Marla Patterson. She was very knowledgeable, professional, compassionate and most importantly patience. She didnt rush the car buying process which gave me confidence this was the car for me. My previous (1st car) buying experience was horrible, I was not as knowledgeable about the process nor my financial power as a buyer. This time, with Marla, I had everything I needed to move forward and with her energy and communication she helped the process flow soo smooth. I still remember how she kept her same momentum from the beginning of our conversation to the paper signing. Keep up the God given talent M.
Certified Sales & Leasing
𝓒𝓮𝓻𝓽𝓲𝓯𝓲𝓮𝓭 𝓢𝓪𝓵𝓮𝓼 & 𝓛𝓮𝓪𝓼𝓲𝓷𝓰 𝓒𝓸𝓷𝓼𝓾𝓵𝓽𝓪𝓷𝓽.....(𝓒𝓸𝓶𝓶𝓮𝓻𝓬𝓲𝓪𝓵/𝓕𝓵𝓮𝓮𝓽 𝓢𝓪𝓵𝓮𝓼)...(𝓒𝓻𝓮𝓭𝓲𝓽 𝓢𝓹𝓮𝓬𝓲𝓪𝓵𝓲𝓼𝓽) ..............𝙷𝚊𝚋𝚕𝚘 𝙴𝚜𝚙𝚊ñ𝚘𝚕..............
Ben helped us so much with the whole process!! We showed... - laceyj85
Ben helped us so much with the whole process!! We showed up and he had everything ready!! A great car buying experience! I recently had a car accident and was a bit stressed about buying but it was great!!
Sales And Leasing Consultant
Used Car Sales Consultant
Great experience - Ransey3
Thank you Joe for helping me find the perfect SUV. Thank you for taking the time going over all the little gadgets in it and maken sure I understood how to use them. Thank you so much I love it.
Sales and F&I Manager
Total Lack of Effort - Ash23
My 2 year old Nissan Sentra that I purchased with Andy Mohr was having issues starting without getting a jump from another vehicle. Andy Mohr's location is about a 50 minute round trip for me to make. The timing of the issue was unfortunate, happening for the first time after work the evening before Christmas Eve. Of course the dealership wasn't open 12/24 or 12/25 (understandably) so my car was out of order for 2 1/2 days by the time I could get it over there on 12/26 for service. I don't get time off around the holidays except for the actual holiday so I had to take time out to go to a service appointment. I drove in and was met by John in the service department. I explained the issue and went to sit in the service waiting room with my husband in case we would have to leave it there. We barely sat down when John came back in telling us it was just a key fob battery issue....Not only had we already troubleshot the key fob issues at home, we had also replaced the battery only a week before. Both my husband and I objected to that being the issue, but John insisted that was the problem and they had replaced the battery and sent us on our way after what could only be 10 minutes. I went to work only to find myself stranded again at 5 PM...I got a co-worker to jump my car to get me home and told my husband the issue was still happening. John had told us the dealership had replaced the battery in the key fob, but to double check I grabbed my spare keys to see if the issue was still there. Sure enough it didn't start with that set either. Out of curiosity, I opened my original key fob and the spare. It turns out the google search I did resulted in me purchasing the wrong 3V battery (2032) when my spare (original) had a 3V (20XX). My mistake there....however, the dealership had not even bothered to remove the incorrect battery during our 10 minute stay. John looked me in the eye and told me they had changed out the battery! Still, the key fob was not the issue. I was pretty upset about the lack of effort and the disrespect shown for my own time. I called the service department and asked to speak to John and told him it was not the key fob (like both my husband and I had said at the dealership) and he nonchalantly was like "Oh, well I thought it could be this other issue too, but I just wanted to see if the easy fix would work". Let me get this straight, you knew that another issue could be present, but you didn't even take the time to double check before LYING to me and sending me on my way with a broken car??? He told me just to bring the car back and we'll see if that's it. I told him the dealership was a 50 minute round trip for me and that I didn't have any time off work and he did not care at all about my own time or inconvenience. No apology, nothing. If bare minimum effort and lack of respect for your customer's time is what counts as "service" here....count me out.
I also called the sales rep that sold me the car, because no one in the whole facility could seem to tell me what was covered under the 3 year, 36,000 miles warranty and he was just as unhelpful. I talked to 3 different people in this Nissan facility and not one of them was consistent in telling me what the warranty actually covered. Seriously, get your stuff together. Horrible service.
I went to Ed Martin Nissan and two gentlemen named Carl and PJ solved the issue and knew the warranty as well. It wasn't an easy one to solve, but they were thorough and made sure the real issue was fixed before I drove off their lot.
Leased my fourth car from Andy Mohr Nissan when I close... - E Bales
Leased my fourth car from Andy Mohr Nissan when I close the deal they said they would make the two remaining payments on my turn in, need less to say they DID NOT!!! I called our there several more times got the same response, I just paid the 2 payments!!! Never again!!!!!!!!!!
Great - MALIK PERRY
Gregory Mills was a great person to work with. Helped ease small problems that transpired during the course of my purchase. He was very polite and honest during the process.
Bought a used 2006 Saturn ION. Everything went smoothly... - schizy
Bought a used 2006 Saturn ION. Everything went smoothly EXCEPT: Only one remote fob with car. I was given a second fob that wasn't Saturn, and had no battery. Sort of got smoke blown up my lower torso. Radio missing one button. Uncalled for delay in obtaining title and paperwork.
About average attitude treatment / courtesy/ honesty from a **choke** car dealer. I did get a nice car, low miles, ....that said.....paid plenty for it. I'd probably buy another from them. Obviously better ethics and treatment than from the "we tote your note-U work,U ride" type dealer.
SEXIST; not friendly - joya57
These people were okay until I made it obvious that I was NOT going to buy there! Then, they rapidly disappeared!! No one wanted to deliver me the final number of their offer on my car!! The number was a flat out insult to me, my car, and my womanhood!!! They would NOT have dared to give a man such a lowball offer, and then be pissy about it when I walked out!!! They followed me to my car promising me the moon, and to call me, which did not happen!!!