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Couldn’t have had a better first car buying experience.... - lovato.deanna
Couldn’t have had a better first car buying experience. Great salesman ( shoutout Marcus) made the process easy and simple. Very happy with the dealership and my purchase
Top Reviewed Specialists At This Dealership
I was able to work with Mario Cardenas and he was great!... - Neumie
I was able to work with Mario Cardenas and he was great! I traveled from central Wisconsin looking for the right vehicle, with the right features, for the right price. Mario hooked me up and made it a very easy process. The vehicle was ready and waiting for me to test drive. I was able to make my decision and head home with my new car the same day.
Abe you were Phenomenal! U explained everything in great... - Emmanuel C
Abe you were Phenomenal! U explained everything in great detail , worked out a great deal! You were patient, accommodated and kind ! Thank you so much!!!
Very friendly and helpful. They got us in our new car,... - C_ROSEMA
Very friendly and helpful. They got us in our new car, financed and took our old car in on trade. Entire process was fast and easy
Used Car Sales
New and Used Vehicle Sales
Chris Smith was great to work with again. I returned to... - WILLIESKIDMUSIC
Chris Smith was great to work with again. I returned to him after my car was totaled. Mr. Smith answered all of my questions. He was able to quickly and efficiently get me into my new vehicle.
Certified New and Used Product Specialist
Incredible experience today with Narcis. He was so... - sylvie.burstein
Incredible experience today with Narcis. He was so friendly, accommodating and helped make the whole experience so easy and painless. Highly recommend asking for him.
I came in wanting to buy a car for my daughter and ended... - jamesanddebbie
I came in wanting to buy a car for my daughter and ended up buying 2. Donnie, Gabe, and Arsean were very helpful in putting their hearts into the job and meeting my needs. When you leave its like you were treated by family. 🤗
I am from Illinois and I found a used car online at City... - tning70
I am from Illinois and I found a used car online at City Volkswagen. i called and asked them to hold the car until I got there. They did. When I got there, I was test driving the car within 15 minutes. My salesperson, Jeff Emerson, was great. Moe in the finance department was very professional and did not try to pressure me into buying anything that I didn't want. Ended up buying the car for my daughter and everyone was thrilled with it.
General Sales Manager
I dread having to replace my car... going to the... - Theresa
I dread having to replace my car... going to the dealership, speaking with a sales person I have little trust in, and taking 3 to 4 hours to fill out paper work. However, my experience the past two days has been wonderful. I found the car I wanted online. Called and spoke with Angel. He was great, took the time to send photos, and collect all my documentation before having to meet with him, the paper work was ready to sign when I met Angel. He was professional and courteous, even after an issue that arose with our trade in. I would highly recommend Fox Valley Volkswagen, and Angel.
i would like to let hawk vw know that tony the service... - frank sepe
i would like to let hawk vw know that tony the service writer was very professional knowledgeable and courteous with me at my visit at hawk vw
thank you frank sepe
My experience at Vorderman was amazing found the exact... - Danni
My experience at Vorderman was amazing found the exact car i wanted and drove off the lot with it the same day. The entire sales team was friendly and professional. very helpful and very knowledgeable they made the buying process a breeze. Teresha Hubley you rock will refer anyone i know looking for a vehicle to you and Vorderman.
I had the pleasure of having Ray as my sales person. He... - ipaguirre
I had the pleasure of having Ray as my sales person. He was awesome to say the least, he had my Tiguan ready first thing Saturday morning. He went the through the entire purchase thoroughly and explained it all to me. He made the purchasing experience at Bill Jacobs VW so fast friendly, that I will be a returning customer.
Thanks Ray for all your help
Wonderful experience. Ray was very helpful and... - Onon
Wonderful experience. Ray was very helpful and professional. He took his time to explain every feature of our new car and answered all my questions patiently. I would highly recommend Muller Volkswagen.
Friendly, patient, and incredibly helpful staff. I worked... - adamko1
Friendly, patient, and incredibly helpful staff. I worked with Armando to help me purchase the car of my dreams, the GTI. This was my first car purchase and I could not have asked for a better experience than the one I received at Larry Roesch VW. Both Armando, the sales associate, and Marijana in finance were kind and easy to communicate with and made the entire process smooth sailing, from initial contact to handing me the keys. I highly and truly recommend this as your next destination for a beautiful VW, whether new or used. You'll surely be more than satisfied with your visit!
Honest, Friendly, Customer Centered - niko2895
John Paul is the man to see in service. Not only does he have great soft skills and brings a smile to your face but is super honest and is there to help you out. Their service department is also very laid back and its not stressful at all. The biggest plus is that I was able to get my car serviced even though I was late in normal service hours.
I scheduled my service time at 5pm on a Tuesday which for this dealership is a tight squeeze in time. As I was leaving work headed there, John gave me a call and told me that today may not work as there may not be a tech to work on the vehicle. I was ok with setting another appointment as the issue I had was minor. Then John asked if I was on my way and I said that I was about 25 min away and he said, "Do you know what, I am sure we can get you in today. I will see you at 5pm."
I am sure the other service advisors are just as qualified but im telling you from experience. I have started with John Paul and now im sticking with him.
Thank you John!
Falsify Car Inventory Online to get Customers to Engage - BrettVeen
This dealership falsifies their inventory in order to get people interested and to inquire about cars they don't actually have available. They pull a bait and switch. Now they have my contact information and are calling me non-stop when they don't have the cars I am actually interested in. Isn't this false advertising? Maybe I need to find a lawyer.
Great service!! Both Odis Horne and Robert Cruz were... - claudiamejia877
Great service!! Both Odis Horne and Robert Cruz were extremely helpful and considerate. Robert helped us locate the unit and color I wanted!! the transaction was easy and timely!!
After working with Volkswagen of Oak Lawn, I thought it... - schaferbrennaj
After working with Volkswagen of Oak Lawn, I thought it was important to share my experience. As a car buyer, it was the most professional, respectful experience I have ever had. I specifically want to give high praise to my salesman, Eduardo Miranda. Not only was he very genuine and trustworthy, he went above and beyond to get me the car I wanted, at the price we were asking for. At no point did I feel pressured to make a decision, which is very important when making such a big purchase. His communication was very timely, and transparent. When it came time to sign all the paperwork and make the sale, I explained to Eduardo it was going to be difficult to get into the dealership as we have two young children and evenings are packed. He worked with his manager and delivered the car to us! It was an extremely smooth process. All the paperwork was reviewed, signed, and completed in under 30 minutes. I cannot begin to thank Eduardo and the team at Volkswagen of Oak Lawn enough for making me believe car buying doesn’t have to be a stressful, time consuming afternoon in a dealership spent negotiating with the sales person!
Worst car buying experience. I was there for over 5 hours... - nancyemagana
Worst car buying experience. I was there for over 5 hours and still dealing with the after mat of buying Nissan from them. They have yet to register my car with the state. Therefore, I have now own a car that is useless because it cannot be legal driven without a current plate I paid for at the dealership. The salesman was horrible at the time of the purchase and tried to sale me an suv I had already said no to because it was scratched all over the place, when it was supposed to be new. Steve, Ricardo, and Jared were the worst people to deal with. Would never return or recommend. I am now having to sue this dealership.
Blacklisted - Jkr1293
Gave a bad review one time for shady service practices. Went in to trade my car in and they tried to underpay me for my trade in and over charge for the car I was looking at. No negotiation or anything. Didn’t attempt to sell the car so I went to another VW dealer in Chicago and got the same car for 3k less and got almost 2k more for my trade in. Don’t waste your time or energy. They lost 2 sales by their actions.
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