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Jason was extremely easy to work and very responsive.... - CJ
Jason was extremely easy to work and very responsive. Every person I interacted with was helpful and pleasant to talk to. First time I've ever enjoyed the buying experience. I can't say enough nice things about this dealership.
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I wrote this review about 3 weeks ago on Google...My... - kingjamesqq
I wrote this review about 3 weeks ago on Google...
My wife purchased, from Glassman. a used 2018 Kia Optima, she traded in a 2015 Kia Sorrento that she purchased new. The Optima was purchased 12/2020, I heard a knocking sound while riding in her vehicle and she took it in for service 01/2021. I was a passenger in the Optima again and heard the same sound. It was clearly on the passenger side and my wife didn't hear it. Well she took the car in today for service and was told by the service advisor that the wheel and tire was the cause of the noise and that it'll cost $750.00 to repair. I call the service advisor Jonathan Richardson and he stated that he would need to speak with the used car sales department. Mr Richardson call back and stated that the vehicle was sold as is and that nothing would be done. I told him they just lost a customer. My wife has purchase two vehicles from Glassman Kia and clearly they're not willing to stand behind their product. You sell a used vehicle with a repaired wheel...and a loyal customer expects to be remedied after having the vehicle for, just shy of, three months and this is the second time it has been in for this knocking issue. REALLY GLASSMAN.....Shame!
I wish I could give negative stars....This is disappointing and to think was was entertaining getting the Kia Telluride from Glassman....Nope my wife and I will spend our money elsewhere. I really hope that these reviews are read so that upper management can see how their loyal customers are treated.
More than happy to sell you a car. Not very good at... - Joncbusch57
More than happy to sell you a car. Not very good at standing by the certified used car that they sold. Service package I purchased was supposed to include a premium car wash. I got a four dollar car wash with my oil change.
They were helpful without being pushy and made me feel... - emimcclure
They were helpful without being pushy and made me feel like part of the family. I would highly recommend them to anyone looking for a Subaru.
I thought it could not get worse than Dunning Subaru... - Harold
I thought it could not get worse than Dunning Subaru service. Congratulations your are much worse. Will not be back. Will not consider purchasing a Subaru again due to poor service department.