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Our second car from Tom Holzer Ford Dealer in 3 yrs and... - Maria
Our second car from Tom Holzer Ford Dealer in 3 yrs and also working with Blake Robberts. Blake is an outstanding salesman! He made sure our needs were met in finding the car we wanted. He rapidly located the car for us and within a few days we drove it home. When we picked it up, it was show room ready! Happy customer for the second time in 3 years! Steven the tech guy explained all the features and how they work and he connected my phone to car's bluetooth. I highly recommend Blake Robberts and Tom Holzer Ford Dealership.
Top Reviewed Specialists At This Dealership
Vernon Davis helped me find the perfect car for my needs... - JuliaB
Vernon Davis helped me find the perfect car for my needs and even made the process fun (and COVID safe!) Anyone who can make discussing extended warranties interesting deserves five stars in my book.
New & Pre Owned Sales Consultant
New & Pre-Owned Sales & Leasing
New and Pre Owned Car Sales
I used to purchase from Varsity years ago until I had... - Jhoop1
I used to purchase from Varsity years ago until I had a bad experience, I was hesitant but had reason to test the waters again, the initial call with Colleen Lane who was very friendly and helpful was the reason to pursue next steps, she listened to my concerns and selected Dan Divens as my salesman, Dan did great, he did get overwhelmed with others for a time but he also made sure to call back the same day, in the end my son bought a Fusion and I bought an Explorer, all with no hassles and I only got the add ons that I wanted.
Great job Colleen, and Dan. I hope that Varsity knows how much of an asset both of you are. I am not sure why I cant rate Colleen below, however I would give her 5 stars as well.
Our whole family has worked with Don Kalie for years,... - Starkrost
Our whole family has worked with Don Kalie for years, from my son's first car to my most recent lease. He always takes the time to listen to what we're looking for and match us with the perfect vehicle. My Escape Titanium is absolutely amazing and packed with great features. And Don was careful to work within my budget. I'll definitely be back for the vehicle.
New and Used Vehicle Sales
Dan Kontour is the best car salesman I have ever known.... - MKR50002000
Dan Kontour is the best car salesman I have ever known. He’s the only reason I have come to Taylor Ford. Great job again Dan! He is not listed below in the sales department. Mark Rogers
New and Pre-Owned Sales & Leasing
Clean respectable place..nice vehicles from what I see so... - cizzle158
Clean respectable place..nice vehicles from what I see so far.... Wish I could have negotiated a better deal but they did give good advice on what to do during the deal too have a better deal in the future
Pre-owned Sales Consultant
New Car Sales Consultant
I found my perfect vehicle . Very nice and informed... - Anita.Schatko
I found my perfect vehicle . Very nice and informed salesman. Ralph made sure I was able to afford buying this wonderful Loaded Dodge Ram! Finance was great helping get into this truck working with my budget.
Pre-Owned Sales Consultant
New Car Sales and Leasing Consultant
I didn’t end up purchasing with them but the experience... - Aeddie1127
I didn’t end up purchasing with them but the experience was nice and I felt like Phillip gave me an honest price for the vehicle I was interested in.
Janet is amazing. She has been my sales rep. For over 10... - Pat R.
Janet is amazing. She has been my sales rep. For over 10 years. I recommend her to everyone. And Hines Park Ford is the best the service department is quick and on time and very nice people working there.
Sales & Leasing Consultant
I just bought a preowned Ford Escape from Athcinson. My... - kathasam
I just bought a preowned Ford Escape from Athcinson. My salesperson, Chris Rogers was very helpful and made a stressful project very pleasant. He was informative and readily answered my question but, no pressure. I am very happy with my purchase and experience.
I purchased a used 2014, F150 from Bill Brown in 2017. I... - Darylrize64
I purchased a used 2014, F150 from Bill Brown in 2017. I also purchased the extended warranty. A few months back the check engine light came on. I took it in and spoke to the service rep (Martin) . I was told it was the timing chain and that it would take a couple of weeks to repair. Since the repair, the engine light has come on two more times. Each time Martin has kept it as an open ticket so I don’t have to pay the deductible. Each time they have given me a loaner. I’m am confident that the problem will be corrected.
Nice dealership had the vehicle I was looking for in... - jrsmas
Nice dealership had the vehicle I was looking for in stock . Sales person was very knowledgeable and helpful. Great place to purchase a new vehicle
Dave worked with me on financing and creating the deal.... - Badfnref
Dave worked with me on financing and creating the deal. He was friendly and able to beat out the terms of other lenders I had lined up. I came away happy and with a good deal on the vehicle. I would recommend him to family and friends.
Excellent place! - noodles36
Kathy Hone was extremely helpful and even picked a few cars for me to look at that I hadn't originally thought about, and all fit the criteria I was shopping for. Would definitely recommend her, she was very nice and super helpful!
We experience with the Demmer service department went... - danmefford
We experience with the Demmer service department went well. Very courteous and professional with a friendly atmosphere. Recall work completed in a reasonable time. Not a single negative aspect. Thank you.
Always find the staff helpful and pleasant. Work is... - rmsjmilles
Always find the staff helpful and pleasant. Work is completed in a reasonable time.
I haver used Bob Maxey Ford for a number of years, both for purchases and service. I have been completely satisfied with both departments
The first person I spoke with was Rebecca, I asked her... - danno.7
The first person I spoke with was Rebecca, I asked her for help in obtaining an oil change. I usually never go to a dealership long wait. I stated this to her and she said it will be very quick. Transferred me to I think Jake, we set up a date and time. When I showed up it was perfect. I was in and out faster then the oil change place down the street. The best part my Ford Pass paid for the oil change. Everyone at Southgate Ford made my dealer experience the best. Thank You!
They are very quick and friendly. The dealership goes... - annefrancis_19
They are very quick and friendly. The dealership goes above and beyond for the customer. I will only take my car to them to be serviced.
Easy to make an appointment and everything is done... - dkcornett
Easy to make an appointment and everything is done correctly. I have had all of the Escapes that I have leased from Crest Ford also serviced there and will continue to do so.
They make sure your needs are met. I will be buying my... - queenboss2010
They make sure your needs are met. I will be buying my next as well from them. Over 20 years of great service from Troy Jackson
They fixed my recall part but now my trucks pulling in... - Sedale80
They fixed my recall part but now my trucks pulling in the front really bad. But they offered no solution just a high priced resolution
Had nothing but great experiences with every salesman I... - Jayvacca
Had nothing but great experiences with every salesman I have dealt with. 3 vehicles And 3 different salesman. Last salesman was new and highly recommended.
Ali Berry is an amazing, honest, and a very knowledgeable... - Hussein
Ali Berry is an amazing, honest, and a very knowledgeable salesperson. We Had a very pleasant experience from start to delivery. We love our truck!!!
I recently contacted Blackwell Ford to have the timing... - tiacovacci3
I recently contacted Blackwell Ford to have the timing belt replaced on my SVT Focus. My interaction with Patrick Sullivan, Assistant Service Manager was pleasant at first. Prompt responses and gave me an estimate fairly quickly. Once I received the estimate though, things began to quickly go down hill.
Patrick had my vehicles VIN number to do the parts lookup. I was quoted for a timing belt and the various pullys to go with it, only to then have Patrick come back and tell me that his technician said "that year and model of focus has a timing chain rather than a belt", which is pretty concerning for a Dealership Technician to give such an incorrect response. I also do not know how Patrick did not tell the Technician that no timing chains came up when searching for parts with my VIN.
When I call Patrick out on the SVT engine having a timing belt and not a timing chain, he proceeds to try and lie telling me that there were two 2.0 engine used in the SVT for 2004. A basic google search can prove that is demonstrably false.
Assistant Service Manager Patrick then proceeds to tell me that they do not have to remove the valve cover to service the timing belt, and tries to get me to agree to paying an additional $200 in labor for the valve cover gasket to be replaced. The 2004 Workshop Manual from Ford calls for the Valve Cover to be removed during the timing belt replacement, as you can see in my screenshots below.
Fed up with Patrick, in my next email asking about their service warranty among other things I ask him to CC the service manager, Ed Waldron. Patrick CC'd Ed and ignored my questions. Two days pass, and Service Manager Ed Waldron never responds to my email I sent asking about their service warranty. I send Ed and Patrick another email today asking about the service warranty and asking him to clear up the confusion on the procedure they would take to replace my timing belt. After 6.5 business hours I still did not receive an email response from either of them addressing my questions and concerns.
Do not trust these service managers as far as you can throw them. They will lie directly to you so they can stroke their ego and never be wrong. My family will not be renewing their leases at this location either, which is a shame because they live at most 1 mile away.
Professional and great deal. We have leased 2 cars at a... - KAYSTER
Professional and great deal. We have leased 2 cars at a time from Gorno Ford and have been very happy with the service and followup.
The worst service experience of my entire life! Have... - bcianteo12
The worst service experience of my entire life! Have never been treated so rudely. Purchased a new 2020 Escape. Only 6,500 miles on it and have issues with the brakes and tires. When we complained that the service experience had been poor and we wouldn't be back the SERVICE ADVISOR told us "GOOD!" Unbelievable.....I have personally worked in customer service for 25 years and have never experienced this lack of professionalism.
I have bought or leased my last three cars from here. I... - rennie_joan
I have bought or leased my last three cars from here. I have always dealt with Dan Pesavento as my sales associate. He has always gone above and beyond to make my experience seamless.
Very bad experience with Mike Bellant - Sam
My 72-year old mother purchased a 2018 Ford Explorer with Brighton Ford last week. The navigation system was not yet set up. Mike Bellant had told her that he'd look into it to see what he could do for her. He called this Sunday afternoon informing her that setting up the navigation system just wouldn't be possible. This made her very upset because she just assumed it would be taken care of.
Which, to me, is fine. Mike didn't do anything wrong there. I'm sure he looked into it like he said he would. What upsets me is how she felt after speaking with him over the phone. She called me (I live out of state) very upset claiming that he wouldn't let her finish talking and felt like he was speaking down to her, which I have no proof of whatsoever, only her account of the story.
Then, when Mike returned my phone call, he sounded quite aggressive. He immediately cut me off, and when I said, "don't cut me off, Mike," he said, "you, don't cut me off. Is your name on the contract? Then legally, I don't have to speak with you." And hung up.
To many people, Mike Bellant did nothing wrong here. I can see that, I get it. He's a car salesman. He sells cars, and he's probably very good at it. But, when I spoke with Mike directly on the phone, he came off as very rude and unprofessional. It's quite clear to me that when Mike gets on the defensive, he doesn't seem to treat people very well. Sorry Mike, but this is just no way to treat customers.
Amazing Experience - Larry Marhofer
Mike was amazing, knowledgeable, and very helpful. Not only was Mike very helpful and knowledgeable he was very professional. He answered every question and returned every call, right away.
Best experience I have had when purchasing a vehicle. I would recommend Mike to everyone I know.
Thank you Mike for the amazing customer service. And THANK YOU FORD for having such an amazing man on your team.
Royal Oak Ford
Suburban Ford of Sterling Heights