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Awesome service and awesome customer rep (Mike WienStein) - Marymuskie
I was from out of town, broke down on a Saturday, had vehicle towed to Shuman. Mike called Monday morning, discussed issues and within days he had parts ordered and car fixed by end of week. He was courteous, great sense of humor, and respectful to my needs. Felt like I was being very well taken care of. When I picked up my car everyone there was courteous and very helpful . Thank you for the great service!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
New car sales and leasing consultant
Sales & Leasing Consultant / Jeep Guy
Seamless and efficient - Dbennetts
Paul Russo was great, with just a text of a picture from the Golling site he put together my financing, my car insurance, and my delivery in less than 24 hours. Great experience!
First Time Chrysler Buyer - Kristie77
I have been a long time Ford loyalist and was very nervous and skeptical about going through the purchase process and owning something other than a Ford. Dave Wade was awesome! He was very transparent and easy to work with. You can tell how enthusiastic he is about his job. He stuck with me through all of my indecisiveness and was never pushy. He really worked to get me the best possible deal on the best vehicle that worked for my situation.
Thank you Dave and the rest of the Brighton Chrysler team.
New Vehicle Sales & Leasing Representative
New Car... No Fear - Bumble Brizer
Marine is AMAZING... so kind, patient, knowledgable.... and most of all helpful thru each step of the car leasing process. I will be back to see her, in 36 months or less.
New Car Sales/Leasing Professional
Overall Great Experience - Johnmkenol
My wife and I stopped in without an appointment. We were referred to Mike Mueller by another customer. He was not available when we arrived and spoke to Larry Coates about Grand Cherokees and Rams. He said there was nothing available for the price we wanted to pay. We ended up leaving and going to Sterling Heights Dodge Jeep Ram they had a Ram for the price we wanted but due to a very bad experience with the salesman and manager my wife and I decided to walk away from the deal. My wife did not want to buy a Chrysler product based on that experience. I sent Mike Mueller an email explaining what happened what my wife wanted and the price. Mike quickly found exactly what my wife wanted and for less than the price we were going to pay at Sterling Heights. My wife agreed to meet with Mike and see the vehicle. Mike was very nice, not a pushy salesman, honest and upfront about the price. He found us a better deal than the Sterling Heights dealership. Thanks to Mike my wife changed her mind and purchased a 2019 Ram that she is very happy with. I would highly recommend Mike Mueller to anyone.
New/Used Sales Consultant
Glen Campbell is a Great GuyGreat - johnnytee
Purchased 2 Mini Vans from salesman Glen Campbell...Friendly,patient,informative...Great Personality..I Had a great overall experience,would recommend this dealership to family and friends...
Found us the perfect van - schneiderton
My husband and I have 4 kids and have been looking for a van with specific features for about 3 months. I called Chris first thing in the morning and within an hour he got back to me to verify he had the perfect 2018 Pacifica to fit our needs. I asked him to physically check all of the online listed features along with tons of other questions...he answered all of our questions promptly and within 24hours of finding this van we bought it! He really went out of his way to help us. Thank you so much Chris!
New Car Sales
Roger- the best out there! - Sarah8588
I have known Roger for years and he has helped me into my last three vehicles. He is always willing to help work within my budget and help me find exactly what I’m looking for! Working with Roger is stress free and he is so helpful and accommodating, especially when I ask TONS of questions. Roger gives the best customer service out there! He always goes above and beyond and I cannot thank him enough.
ram truck lease - Joey
Over and above service from our salesman, Glenn Boyd. Searched and found the Ram I wanted with the price I can budget. He has been our salesman for years and more years to come. Always pleasant and understandable of my needs. Thank You again!
Highly recommend Dick Scott - Nicole
Domenic and Brian went above and beyond to get me into the car I wanted. Not at all pushy and very friendly! Professional yet relaxed atmosphere. Will definitely recommend Dick Scott dealerships to my family and friends.
New Car Sales Representative
Oil Change / Tire Rotation on Ram 1500 - brianmedved
I scheduled a morning appointment for my first oil change and tire rotation on my 2019 Ram 1500. Dillon in the service department was very friendly and helpful. In less than an hour the service was completed. I was very happy at how quickly this was done. While I was in the waiting area an employee asked if I needed a shuttle ride to home, work, etc. I didn't need it, but felt it was a nice gesture. Thank you Dillon in the service department for a job well done.
New Car Salesperson
Out of all of the dealerships...this one! - Evenkeel
I was in search of a car for my 16 y/o. I’ve been searching high and low from Grand Blancto Detroit. Visited dealership after dealership only to walk out feeling defeated. After passing Huntington Ford many times, I stopped one Sunday to see what they had on the lot. I saw a car that I knew my son would love. It looked nice inside and out. I called on Monday to get more information, and I got Greg. Greg was the best. He did not pressure me to come drive the car or force it down my throat so he could get a sale. He was patient and answered the million questions I had. Needless to say, I bought the car not only because I loved it(I loved the other cars at the other dealerships too), but because I received exceptional service.
Great Job - Sonya P
I took my van here because of a noise. They were able to diagnose it and fix it correctly. Great service department Would highly recommend to anyone.
Excellent service - Coleyams
I would just like to say thank you to Matthew moore for helping me out with my new Jeep..This is my second time leasing threw westborn and Matthew Answered all my questions and I was very pleased..Thank you Matthew
Excellent sales department service - Mary Ann
This dealership experience was excellent. Robert Bell, the salesman, was straight forward and had a great sense of humor. He made the stress and process of purchasing a new lease a smooth process. All options and costs were outlined and he was available for questions. My daughter and I appreciated his friendly and informative approach to leasing a jeep. We also appreciated the team approach he used with the financing department and lease return representatives to facilitate an easy transition into a new lease. He worked toward a great customer experience proving there can be customer driven dealerships.
If you want to wait for hours use the dealer. - Daniel Vitale
My experience with Parkway is the worse, i have never been treated so insignificant in my life. Made an appointment with one of the sales people, i texted his phone personally and set it up for 1pm. I arrived early as i knew it was a busy dealer ship and i would have to wait anyway. When i arrived he was standing behind the front desk and when they ask who i was there for i said Phil, standing right behind you. (He barley acknowledged me) They woman said "what time is your appointment?", i said "it was for 1pm but i am 30min early". they asked me to wait till he was done and would come get me. I waited till almost 1:30pm Phil walked over to the area i was at, and talked to a couple sitting down and asked to follow him. Did not even acknowledge me, to say ill be right with you or we have to reschedule nothing even ill get another sales person to come talk to you. At that moment i realized what kind of place i was in and walked out and went to sterling Heights dodge and within 30min i was test driving a new Ram 1500 and put a deposit down within an 1hr of arriving. If you want to get treated like crap and get a real crapy deal go to parkway and sit for hours and get the worse deal. Especially with Phil, and Apollo, they could care less about you. They just want your money!
Will never buy from Parkway again
Ok Deal - NM
Sales person offered a Good deal and good compromise on getting a vehicle with more features. Additional features were a sun roof, auto lift gate and wheel upgrades.
Bought a used car - Sandy
This was the third dealership we visited in search of a used Durango. We feel fortunate that Brian Vsilades was our salesman. Brian gave us his full attention - the manager of the section was fair and professional negotiating the price of our trade in- all in all - customer service was great and way beyond our expectations. Thank you Szott Dodge.
Friendly - Jim
I found the sales representative was friendly and knowledge... he answered questions concerning models and options of the vehicle I’m interested in. He made me feel comfortable and at ease. Also I didn’t feel pressured as I have felt in other dealerships...
Cheryl King is AWESOME - Lbaker
This was the best car buying experience ever!!! Cheryl King was knowledgeable, patient and so very nice. The process was done in a quick manner without any hiccups.
Exceptional Experience - ERV99
A shoutout to the Manager Brian Huck and Sales Advisor Susie Ruzza for an exceptional handling of our Jeep lease. From securing the perfect Cherokee on a dealer trade, to making sure that the delivery was perfect, the whole experience could not have been better. Austin in the Finace department was very professional and not pushy in any way and explained all of the optional protection offerings in a clear and concise manner. The team at Parkway all contributed to a great experience. Thank you!
Terrible service - Hemigirl_87
I had an oil change done June 2, 2019 and I sat in the waiting room for 4 hours because no one had told me my car was ready. I just so happened got up and asked how much longer I have before my vehicle is done and it was done for two hours and no one told me anything. I wasted 4 hours of my time. I also asked for a tire rotation that didnt get done. My visit feels like a total waste of time. I will never visit this place again.
Friendly, helpful - Mmb18
Best dealership I’ve been to. Everyone is so nice, hardworking and they really try to get you in your new car quickly. Also, the prices are affordable.
Another great experience. - Penny Jo
This is our second purchase with Randy at Rosevill Chrysler and have no reservations in recommending Randy. Always a positive experience, no pressure, great advice, if there is a way to find the numbers to make the deal he will do it and he seems genuinely happy for his clients when they drive away with what they want.
**BUYERS BEWARE** - JJfromWI
One star is too much to ask for after this experience but it is a required field so I had to...
We drove 8.5 hours from WI on April 26th to pick up an Acura TLX ASpec, only to deal with the most rude and inconsiderate GM (Nick Schebil- not even the GM but the owners son so I guess he can be whatever he would like when it is convenient for him) we have ever encountered. Upon arrival, everything seemed to be going smoothly. We met with Anthony Rutledge (because Eric, our salesman was not in the office), took the car for a quick drive and proceeded inside to finish up the paperwork. After handing them the check that our bank cut for the difference of the car price, minus our trade in amount, Nick laughed and said if he doesn't have his money or the title, we are not taking the car home. We were shocked and didn't know what to think since Eric had spent close to 2 hours on the phone with our loan officer, going over the details and numbers. Anything that they needed to have should've been made clear at that point of the sales arrangement. Since WI is a title holding state, our bank paid off the loan and in turn, the title would be sent from the State of WI directly to the dealership... this is how all of our out of state car buying has worked but apparently, this isn't how Fox Hills handles business. Completely understandable but that should've been made clear far ahead of time, knowing we were driving from out of state. We immediately let our bank know what was happening and they had tried several times to call Nick but got no answer. As we are standing directly in front of his desk, our bank called us back and said that there was no answer to which his very loud (to make sure they could hear him through the phone) reply was "they can call me all they want but without my money or the title, there is no deal". Our loan officer offered the option to put our available home equity credit into our checking account so we could actually pay CASH for the car and Nick still said no because we could turn around and dispute the charges. Our loan officer then offered to send a certified lien release to which Nick still said no because the title or money was not physically in his hands. At this point, it was clear that Nick was not even willing to work with us one bit. It was now closing time so we had parted ways and agreed that we would see them tomorrow and that our bank was going to cut a new check for the full loan amount (now putting them at risk of DOUBLE the car cost just so we could drive our new car home) and overnight it to arrive at 9:30am the next day (Saturday). During the process of printing a check for the full amount of the loan (which would allow Fox Hills to pay off the lien themselves), our bank noticed a discrepancy in the purchase contracts and that Fix Hills was charging us an additional $600 for taxes - yes, they had sent more than one and the numbers didn't even match or add up correctly. It is now 6:00pm. My husband and I both texted Eric (our original salesman) asking if he could please send us the exact amount that they need a check for (his cell # was the only one we had) so our bank could make sure to get the check there by morning. I had also emailed Eric, Nick and Anthony to give them an update that it was too late to overnight the check now since we aren't clear on the amount and we would continue to seek an option that works. Our loan officer and bank processor stayed at work (on a Friday, nonetheless) TWO HOURS after the bank closed trying anything to make this happen, while telling us something in their gut didn't feel right about this dealership. The solution they came up with was adding a "critical care" option to their FedEx account which would allow same day air on Saturday. Again, I emailed Eric, Nick and Anthony the update and let them know we would come to the dealership first thing in the morning, asked that they rewrite the purchase contract, send it to the bank, the bank cuts the check, FedEx will already be there waiting and the check would arrive to the dealership at 6pm on Saturday.
So 10am sharp on Saturday morning, we were waiting at the dealership when Nick arrived, not one minute before 10am at that. We explained what the bank was doing and since the dealership closes at 3pm, asked if he would be ok meeting us after hours to accept the check and close this deal. He said no.... after all that we have gone through up to this point and our Credit Union bending over backwards, he is not even willing to come in after hours. UNREAL!!!!!
3 of his employees had offered to come and meet us after hours to help us but they needed his approval AND HE STILL SAID NO!!!! At this point, I am so upset that there are tears streaming down my face and I had asked Nick where his line of "business" ends and "customer service" begins because the way he was treating us was like nothing I have ever experienced. I voiced my opinion of the lack of service we were being provided, in which he then ripped up the sales contract, said he did not deserve to be talked to that way (YES, he actually did.. and deserved much MUCH more than I had nicely said to him) and that we are done here. I was distraught over the situation and how anyone would want this disgusting human being to be the face of their company. At this time, other employees were still trying to help us but to no avail since to him, it was now personal. Fox Hill employees told me that he was a very unpleasant (the word used was inappropriate and I'm not allowed to include it in this review) person to work with and he treats customers like garbage but does not care because he is the owners son. His own employees can't stand him... I guess I can see that! Our assumption was that he had another (local) buyer already lined up as the car was removed from their website the following day.
My husband emailed Jim, the owner, to fill him in on what transpired over the course of a 24 hour experience to which his reply was a total of one line "Cannot deliver a car without the money" followed by another line in a separate email "Especially a car going out of state".
Apparently the family who had worked so hard at rebuilding their dealership up, still does not understand the meaning of customer service. I feel sad for their employees and more so, the customers who have no idea what they're in for.
To whomever purchased the white 2019 Acura TLX ASpec on April 27th 2019, we hope you are enjoying the car as much as we would have.
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