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Everything went smoothly even when I changed my mind on... - tracyseppla
Everything went smoothly even when I changed my mind on what vehicle I wanted, they handled me with patience, thx so much! I love my new to me car!
Top Reviewed Specialists At This Dealership
New & Used Hyundai Sales
New Hyundai and Used Car Sales Professional
Honest and they care - 2020 Ram
Drove up from 2 hours away on a video from the manager, We got there and it was exactly how described! Recommended 100% to everyone! Finance was very helpful!
We've shopped and many other dealerships and Rypma's is... - Carbuyer
We've shopped and many other dealerships and Rypma's is by far the best. We are treated more as friends than as customers. Straight honest salespeople and a service department you can trust. What more can you ask for?
:: Tom Cuccarese was very informational and prompt to... - jcb
:: Tom Cuccarese was very informational and prompt to reply to all my questions regarding the vehicle I was inquiring about. Great communication! Would recommend to others!
They worked with us. We were able to get an appointment... - mcmroost
They worked with us. We were able to get an appointment quickly. Fixed our brake issue in an expected time frame. Great experience. Thank you so much everyone!
Confidant when I take my car in that it will be fixed,... - wordL
Confidant when I take my car in that it will be fixed, the right way always. Friendly. Small town service, worth driving bit farther for.
Horrible service. SHADY. I went in for an oil change and... - Lovehard487
Horrible service. SHADY. I went in for an oil change and they changed my breaks without my permission.The service worker asked me for $56 dollars and sent me off on my way. The issue arose after I asked for a recipe. Then, the general manager comes out and says it must of been a “little miscommunication” before stating that they would send me a bill in the mail if I didn’t agree to let them take them back off. & Let’s not mention they took 4 hours to complete the service in the first place. I thought calling the cops would be the best way to handle the situation. The service worker, Heath said right in front of his GM “Go ahead, they’re not going to do anything!” & he was right. The sheriff on duty came out who was also VERY shady and had a horrible attitude did nothing to help the situation. If you can help it, don’t go to South Haven & if you don’t have a choice, stay far far away from this place. Not only do they have horrible service, they are horrible people.
Loyal customer scammed with new car lease. Increased the... - hoff.dena
Loyal customer scammed with new car lease. Increased the agreed value of vehicle by $6,000. Walking from one desk to another. Didn't take off all of the money due at signing. Charging four times the amount for the Polysteel. We've been trying to get this resolved for four months now. We've been calling, asking if he's in building, leaving voice mails, contacting GM headquarters, compliant with GM, chatted online on Betten Baker website, texted with customer service. We just filed a compliant with BBB. We stopped in several times and we get the runaround.
Where to begin? On December 26th 2019 I purchased a brand... - goosecall1
Where to begin? On December 26th 2019 I purchased a brand new 2020 GMC Sierra 1500 from Cole Buick GMC in Poratge, Michigan. On February 3rd I took the truck back to the dealership for a extremely bad shutter that would make the back window sound like it was going to fall out! After calling numerous times with no answers to what was wrong with the truck, until finally on May 29th, 116 days later, they said the truck was fixed. When I picked up the truck I realized they had driven the truck 18 miles since it was dropped off. I did not make it a mile down the road from the dealership when the truck began shuttering again, making the back window sound like it was going to fall out. I immediately called Cole GMC dealership. At this point they said there was no solution at that moment to fix the truck. They also said they would have a solution for me in a week or so due to it about to be posted to the GMC bulletin. I received a call on 8-3-20 saying they had the fix and they would put a new torque converter in the truck. On 8-24-20 I picked the truck up (21 days later). I did not make it out of the parking-lot to find that the trucks transmission no longer shifted into low gear manually from the shifter. I did not make it one mile down the road till the truck started to violently shutter again. I immediately called them and said I'm done with his truck. On 9-15-20 the truck went back to the dealership. At this point, the fight had begun. I ended up getting a lawyer and turning GMC into the better business bureau. I don't know who to all place the blame on but, around August I begged Cole GMC to put me in a different truck, even said I would pay more, way more for a different truck. They told me there was nothing available due to covid. I continued to see their ads for trucks pop up daily on Facebook or CarGurus. After getting a lawyer and working with a BBB on countless occasions, GMC would tell me they tried to contact Cole Buick GMC and sometimes would be weeks before they would call them back. When questioned, it was always GMC's or someone else's fault. All I can say after this nightmare that I have been through, I would definitely think for a few seconds if you really want to buy a GMC, pay payments and full coverage insurance for 257 days while your brand new vehicle is in the shop also, being lied to by either the dealership or GMC. Today, January 13th 120 days of fighting GMC tooth and nail, I finally received my money back for the truck other then them having the audacity to charge me $2500 for the miles I did have on the truck.
After you purchase your vehicle they will ignore you.... - wes
After you purchase your vehicle they will ignore you. I've tried by Text, Email and Phone and no one will return my messages. They are a High Pressure company and act nice to your face but as soon as they get your money they drop you. My salesman did not even show up when I picked up my car, even though he asked me when I would be there.
Do not trust these people.
Terrible place to buy a car. Robert is a bogus sales man.... - Kreigh1982
Terrible place to buy a car. Robert is a bogus sales man. Doesnt call you back when you call him with a problem. Sells you a piece of junk and wont fix the problem. Dont buy from them.
The best customer Service - Miguel04
I was driving from Canton Mi to St.Joseph when my air conditioning had broke down, I was,able to Google the dealership location. When I arrived I was politely greeted by Ralf who reassured me that everthing will be taken care of and informed me that the overall time would not be long. In mind I was like great! What else can go wrong and nothing did. My car was fixed and looked over within 1 hour . I recived a follow up call within 2 hours to see how my air conditioning was working and a thank you card in my car. I have never been so impressed with the customer service, promptness, honesty and would highly recommend , Ralph who answered all my questions that I had abt my car and ect. And anyone who wants great service should go to Le Valley.
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