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Micheal Spaulding is the best salesman to work with, he... - CYCLONEJOHN
Micheal Spaulding is the best salesman to work with, he has helped me with the purchase of five vehicles from Deery of Ames and always works with me
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Sales and Leasing Professional
My wife and I had Excellent customer service! We were... - John Doe
My wife and I had Excellent customer service! We were greeted as soon as we walked in the door by multiple salesmen. Each asked if we had help, when we replied with "yes." They quickly left us alone! Definitely plan to purchase another vehicle from them.
Just purchased my 2nd new vehicle from this dealership in... - James A
Just purchased my 2nd new vehicle from this dealership in the past 5 months. Salesman Ryan Scrivner was a great salesman. The Finance guy got us a great rate and they weren't pushy at all.
It was a pleasure to do business with this dealership.... - Hegstromt
It was a pleasure to do business with this dealership. Nerman was great dale sid a great job to i even sent my daughter to nerman to buy her first car
Andrew was great to work with. He did a fantastic job... - S71.phelps
Andrew was great to work with. He did a fantastic job trying to get us exactly what we were looking for. He kept us up to date when new vehicles showed up.
I found the vehicle with Carguru.com and reached Dale... - Jimmy 'sticks' Robinson
I found the vehicle with Carguru.com and reached Dale Howard Inc who in turn replied to my email very fast. I asked a few questions by phone and drove the 1.5 hours to test drive a 2020 one owner Ford Escape. Jerod informed me what the previous owner traded for and explained the many features of this newer SUV. He accommodated my 8 yr. old grandson with a USB port for the switch game in the waiting area. He answered many questions and before we knew it, after a test drive -- we were in discussion of financing and had the trade in estimate. Bob helped get our credit history set up quickly and Jerry offered an Allstate plan at the final signing. We were treated with respect and felt the friendly smiles by all the employees. This place knows teamwork and how to make my wife and I feel very much at ease during the process.
We reside in Ankeny, Iowa and have for years purchased... - BKD
We reside in Ankeny, Iowa and have for years purchased several vehicles locally. It normally would have taken “an act of Congress” to get us to make a purchase in another community. However, we decided to give Granger Motors an opportunity to sway us in their direction. Upon arrival we were met by sales consultant Angel Urenda. Angel was both pleasant and knowledgeable to work with. He managed to get us a very satisfactory price on our trade vehicle and even arranged to have an aftermarket item on our trade vehicle removed and returned to us at no extra cost. We love our new Ram 2500 Crew Cab and will definitely make Granger Motors our first stop for future purchases.
Initially, I thought this would be a great experience.... - DWRIGHT152
Initially, I thought this would be a great experience. Overall, things were going smoothly. We found a vehicle that met our daughters needs, I test drove it, she test drove it, all was good. We wanted to buy. There was some slight damage the passenger side mirror and I asked the sales person if this would be repaired by the dealership. He said yes it would.
We went inside and began negotiating the sale and this went true to fashion where I made requests and the salesperson went back and forth between the sales manager to get "approval." We agreed on a reduced price, purchased the vehicle, and went to the service department to get the part ordered to repair the mirror.
A week after the sale, I had to call to see if the part had arrived. It had and was sitting there. They then told me that they were going to have to charge full price for the repair since they gave me such a "good" deal on the car even though they had verbally agreed to cover the repair cost. The sales manager then claimed that because it wasn't written down that he didn't realize this was part of the deal and would have never agreed to this. He also claimed that he sat with me in person and negotiated the deal when he never even entered the salesman's office. Likewise, they are trying to avoid ownership of responsibility because their staff did not communicate with one another.
I would not recommend this dealership. You can find good vehicles, with similar prices, and be treated fairly and ethically somewhere else.
Blew a sale - Fisherman
I told the salesman I was going to buy a truck. I showed him the one I wanted and asked if all the accessories came with it at the price he told me and he said yes. I signed the purchase agreement and planned to return the next day to pick up the truck. I got a text from the sales manager saying I would have to pay an extra $1500 for the truck because of the accessories. After several calls and their unwillingness to honor the agreement I went to another dealer who gave me a better deal on the same truck after hearing what I had been thru. I will never step foot on Dave Wright’s lot again. The vehicle was a 21019 Honda Ridgeline. I was not given the option to select Honda in the section below so I just picked one.
Deery of Ames Chrysler Dodge Jeep Ram
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