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Angie, Tim, and Kevin are the best at service. They... - DLHORT1955
Angie, Tim, and Kevin are the best at service. They never make me wait long. There are always goodies on the sales floor, Mark always says hello and offers me something.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Sometimes it’s the little things that will bring you back... - dvmbkrenz
Sometimes it’s the little things that will bring you back and we will definitely be back in the future. Bill kept looking for what we wanted and didn’t give up until we were happy!
New Car Manager/Human Resources
Best Dealership to do business with, Friendly staff great... - TIM.NOLAN
Best Dealership to do business with, Friendly staff great service and great detail shop, I have been doing Business there for over 20 years, Thank you
Internet Sales Manager
Griffin treated us with respect and gave us a fair deal.... - rick.r.thomas
Griffin treated us with respect and gave us a fair deal. No games or bait/switch. A straightforward transaction with an honest price negotiation. Great explanation of the car features from Zach.
Caleb Struck was my salesperson and was patient with me... - GB
Caleb Struck was my salesperson and was patient with me during the whole process of finding the right used truck for my needs. Everyone I encountered at Griffin Ford during the buying process was friendly and knowledgeable. They were not pushy and gave me my space. I shopped around at other dealerships as well but ultimately decided to purchase through Griffin Ford because of how comfortable they made the whole process.
Pre-Owned Sales Consultant
Had a great experience working with Stephanie and Eugene... - NFOX
Had a great experience working with Stephanie and Eugene in the purchase of a used Volvo S60. They were friendly, helpful and went out of their way to answer my questions about the car.
Had a great experience purchasing a new to me used Toyota... - rmedema22
Had a great experience purchasing a new to me used Toyota tacoma with the help of Ryan. I felt comfortable and confident that I was being taken advantage of, received quality customer service, and a good deal. Would go back again!
General Sales Manager
Thank you to Wade and for all he did to make my van... - missgrls2000
Thank you to Wade and for all he did to make my van buying experience a wonderful one! I am so excited to have my new mini van! Thank you!!!
Had a great experience buying my 2020 Ford Ranger here.... - gunsights69
Had a great experience buying my 2020 Ford Ranger here. Low pressure, great price, great customer service. What more can you ask for? My salesperson Kellie was very helpful throughout the process, and has been a help after the sale!
The service was excellent - Carguy
Everyone at courtesy ford in sauk city were so nice and I recommend anyone looking for a car to go to courtesy ford in sauk city you won't be disappointed.
Alfred does a great job explaining everything and getting... - jim.walker53589
Alfred does a great job explaining everything and getting back to us. He didn’t have the truck in stock so he got on the Internet and found one at another dealer.
We have been working with mark for over 10 years and is... - matt
We have been working with mark for over 10 years and is always a great experience! We will continue to refer our friends and will continue to work with him in the future
The customer service and expertise at Van Horn was... - 6hrons
The customer service and expertise at Van Horn was outstanding. Every employee was kind and helpful from the moment we walked in the door to the time we left. We couldn’t be happier with our salesman Rick S., Steve the General Manager and Bill from finance. They were all friendly, professional and very knowledgeable. Van Horn has definitely become our preferred car dealer. They are what customer service excellence is all about.
BUYER BEWARE! This dealership sells lemons and will not... - Lazulien
BUYER BEWARE! This dealership sells lemons and will not stand be gains ANY USED car the sell after 5 months! The transmission completely Died on a truck I got in August of 2020 and WILL OKANE is unwilling to help me after being stranded across the country unable to get back home for CHRISTMAS! Heartless! Unprofessional! DO NOT BUY HERE! AVOID!!!!
Just picked up my Explorer after having it there for a... - Reger
Just picked up my Explorer after having it there for a recall. Started driving down the road and could hear air, my window had been left open about an inch all night. Called the service manager to see how that happened (my windows were frozen when I dropped it off so I know my windows were shut all the way), he had no explanation for me. I asked what they were going to do to make up for it....was told I could get a free oil change (told him that's not good enough I already have 8 of those from our purchases there). Told him I want it detailed, he immediately refused because that's a $200 service. They don't take care of their customers after they get their money from the sale. This isn't our first bad experience with them, but it will be the last. I won't buy another vehicle from them ever again!
The sales department was very professional. Patrick and... - Professional_status
The sales department was very professional. Patrick and his team were very helpful and understanding in regard to my needs and through professionalism, helped me reach my goal of where I wanted to be. Through this process of making my purchase, they have found another loyal customer who will return in the future.
To Van Horn, thank you very much for your courtesy, integrity, and professionalism.
Good service. Ellen Ballweg was friendly and... - jhaas8503
Good service. Ellen Ballweg was friendly and knowledgeable. The only one I recognize is Brent Krause, everyone else is gone. Don't like it as much.
We were very pleased with Dave as our salesman. He was... - P&D
We were very pleased with Dave as our salesman. He was very friendly and tried to get the best price for us. We would definitely buy there again.
Doug is very easy to work with and I can’t wait to do... - Moe72987
Doug is very easy to work with and I can’t wait to do business with him again in the future! Thank you for everything! I love my car!!
My wife and I recently purchased a used F150 from Holiday... - etjacobson
My wife and I recently purchased a used F150 from Holiday Ford. Our total experience from walking into the dealership, to test driving, to agreeing on a purchase price and signing final paperwork was a great experience. The salesman, manager and finance department were all no pressure, very polite and a real pleasure to work with. All questions were promptly addressed and we were exceptionally pleased with the total experience.
Ed and Tammy Jacobson
They "undercoated" our F150 and didn't even spray the... - Brad G
They "undercoated" our F150 and didn't even spray the frame. They offered to fix it but I already had it re-undercoated elsewhere. They refunded me half of the service fee.
Had service done on 2018 Explorer in Sep of 2020 and they... - tburke9
Had service done on 2018 Explorer in Sep of 2020 and they told my Wife she would need tires soon at the time there was only 9500 miles and the Explorer was only 2 years old then she took it in for another oil change this month and they told her that the rear brakes were worn on one side and said it would not be covered under warranty and at this time it only had 13000 miles-most likely the calipers are hung up. They told her they could fix it for about 240.00. When I called they said they did not have a Tech look at. They make it seem like they like to take advantage of women as the tires were fine and I will take to another shop to look at the calipers. I would not recommend anyone to use there service department as I would not trust that the work needs to be done.
The service was great. The process was laid out nice and... - FS
The service was great. The process was laid out nice and clear for me to understand with their help of working out any discount where I could get it! Easy to say I definitely recommend buying a vehicle from Ketterhagen Motors.
Shady Dealer - GWallisch
Be leery coming to Gagne for a vehicle. They will tell you what you want to hear then run your credit after you tell them not to. Husband was looking to get a vehicle and they told us everything was included when asked but after running our credit and preparing to drive 2+ hours Adam kept calling ( 3 separate times) telling us what they didn't have for our vehicle. It included our topper and several other important things the truck originally came with. On top of it all he actually wanted us to pay full asking price with missing items and then wanted to offer to charge us an "upgraded package" to include them. He actually stated they "sold" items off the truck but didn't won't to accommodate us. They were told before running our credit what we wanted and if they didn't have it we were not interested. Shady, shady, shady!
Professional and helpful! - Kathleen
Matt made buying my used 2019 Ford Edge a great experience. I was treated professionally, all my questions were answered fully, and the entire staff was friendly. There was a chip in the windshield and Matt took care of making sure it was replaced with an entirely new one before arranging for my Edge to be delivered to my home, 2 hours away. Matt is an excellent resource and salesman, I highly recommended him and this dealership.
Great Experience in the 1912 Garage. - Lee
Great Experience in the 1912 Garage. They changed my oil,checked my tires, and even had recommendations for next time. I will be coming back. Thank you.
Low ball your trade in - Custoner1
Don't go here! They want your Money.Not even a call back. I will never shop here again. They have to pay for their new construction.
Be extremely careful if you choose to purchase a vehicle... - Itsmemaofdl
Be extremely careful if you choose to purchase a vehicle from this dealership.
ASK FOR THE TITLE.
These guys are not who they seem no matter what the other reviews say.
Tom Lilach sold me a vehicle on Jan 4th that Bergstrom didn't have the title for, confirmed yesterday by the Finance guy.
Told Tom received letter from DOT that car was not titled or registered, told me it was taken care of and car was registered.
Checked with DOT a week later because you cannot trust a car salesman and found that it was not taken care of.
Stopped in to discuss a separate deal and true colors began to show, rude and unprofessional comments.
Told Tom that car was not taken car of and he proceeded to lie to me again and told me it was.
Inquired about how guaranteed financing worked and Tom told me they will give me $1500.00 a month payments, which I in no way could afford, but it would satisfy their claim of offering guaranteed financing. Isn't that great.
New GM said he would take the bull by the horns, but sorry DOT closed, has off the next day, oh and sorry, DOT closed on Sat.
Finance guy said I would have plates today since they finally got the original owner to sign the title.
You know the story by now, no plates.
Said he has to take care of kids and has stuff to do so maybe I can take off work and take care of it.
This fine group at Bergstrom Ford definitely goes out of their way to take care of their customers.
Don't even bother trying to contact Corporate either because they will transfer you to every Bergstrom dealer in the state before they would ever connect you to Corporate.
Just a little tip, Your best bang for the buck is send John an email and contact BBB as well as DOT dealer investigation.
At this point, stuck with a vehicle that I still have no proof is mine, is not registered, basically cannot drive, but required to pay for.
Not quite sure how they thought they would get away with selling a car without the title but sure they will be explaining it in the coming weeks.
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