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Bought a 2001 Pontiac Grand Prix GTP from them in August... - RobertHammen
Bought a 2001 Pontiac Grand Prix GTP from them in August of 2001. Had no problems with the sales part of the experience (was a GMS price deal). Have had few problems with the car, but it did experience an HVAC system failure which made it difficult/impossible to keep the windows defogged. Took it into the dealer, they swore they couldn't find anything. I picked up the car and drove it for 10 minutes and it fogged the windows - drove right back, they made excuses. Left again after the windows cleared, fogged up in 10 minutes, went back to the dealer. Sat around for an hour, trying to talk to the service manager, until he finally relented and sent a tech (Carter) out with me, which resulted in a 5 minute trip with the tech agreeing with me that there was a problem. Asked GM for rental-car reimbursement, since my other GM car was in the shop at the same time and we had no transportation. GM approved, said drop the rental-car receipt off and Wilde would reimburse you. Nearly three months later, after much calling of Pontiac/Pontiac calling the dealership/the Pontiac rep admitting that Wilde had lied to her about "the check being the in the mail", and after I filed a complaint with the Better Business Bureau, I received a check from Wilde. I'll never set foot on their lot again and strongly suggest any potential customer look elsewhere. Worst. Dealer. Experience. Ever.